This was our fifth time at this property, and our worst visit by a long way. After arriving, we were told that, in the changeover to Vail ownership that happened right after we reserved (months ago), they'd mis-keyed our reservation and therefore had nothing for us. This was 2 days after Christmas, so I believed them, but I was none too happy. Eventually, through a lot of negotiation between Vail's head of reservations and our travel planner, they did come up with a small one BR queen room (we had reserved a large 2BR with king beds). It was 304A, with a bedroom wall that adjoined the noisy elevator where apparently people kick the walls all night with their ski boots. The next day they moved us to a bit larger king bed one BR (handicap accessible, so much roomier floor plan, rooms 101 A-B, right on the lobby but not very noisy, considering). Still, not what we reserved and had prepaid for, but an improvement. Our child had to sleep in the worst sleeper sofa ever--may as well not have had a mattress. The front desk was unevenly staffed: The girl who was there when we checked in was hopeless. She was untrained and immature and has no business working in this industry, period. (She offered to "comp us a cot" for our child when telling us there was no second bedroom. We paid $900 a night to have our reservation lost, and she's offering to comp us a $20 cot?!) She also works at some of the other properties at the resort, God help them. The other desk help and the door staff were very, very good. The first night we asked three or four times for a pillow for our child (the one without a bed), and never got any. Shortage of towels was the buzz among the people staying there. Finally someone at the front desk confessed they just were out of them and could not get more. There also are no dressers in the bedrooms, so good luck unpacking. Trying to get a few extra coat hangers so that we might unpack was a challenge, but one that we eventually conquered after many complaints. I will say that Vail's management eventually credited us quite a bit against the cost of our expensive stay for the inconvenience, and that helped me feel better, but the overall experience left a very bad taste in my mouth. The property's manager, whom we met on the second day, was kind and helpful, but there's only so much he can do in a situation where he has a reservation and no rooms. I hope that once they've managed the property longer, they'll work these bugs out. The property has always been a favorite of ours, but they've got a long way to go to get back to where they used to be.
- Official Description (provided by the hotel):
- Silverado, a luxurious retreat, masterfully designed for the most discriminating of tastes. Cozy fireplaces, vaulted ceilings and oversized decks grace many of the suites. This exceptional property offers guest room accommodations including individual hotel rooms, studios and 1-4 bedroom suites. This truly is a Park City gem offering timeless elegance and quality amenities in a premium location near Canyons Village. ... more less
- Reservation Options:
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- Also Known As:
- Silverado Hotel Park City
- Silverado Lodge Park City, Utah