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“Great food and service but excessively noisy”
Review of Zoom - CLOSED

Zoom
Certificate of Excellence
Price range: $21 - $30
Cuisines: American, Contemporary
More restaurant details
Restaurant details
Good for: Business meetings, Romantic
Dining options: Late Night, Breakfast, Lunch, Dinner, Outdoor Seating, Reservations
Dining style: Casual Elegant
Description: A Sundance Resort Restaurant opened in 1995 by Robert Redford, Zoom exudes a vibrant communal atmosphere where good food and conversation are celebrated as art forms. Located in Park City, Utah on Historic Main Street, this casually elegant setting, originally a Union Pacific Depot, preserves and pays homage to Park City's pioneering roots. Zoom has a hearty yet sophisticated menu of American Cuisine with a Utah flair.
Newport Beach, California
Level 6 Contributor
99 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
“Great food and service but excessively noisy”
Reviewed August 5, 2014

We arrived on time for our reservation for a party of four. The server was great, exceptionally helpful in the selection of our dishes. Food was beautifully prepared, service was excellent. About halfway through our meal we noticed that a large group of adults and young children were seated immediately behind us at a large "community" table. The noise from this party was intrusive, especially from young undisciplined kids. Given the prices of the restaurant, one would have anticipated more control over the behavior of the patrons who dulled an otherwise great experience. This is not my first experience with this type of intrusive behavior.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JohnWayne76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooks K, General Manager at Zoom, responded to this review, August 6, 2014
JohnWayne76,

We completely understand the frustration you would have with another group of guests interrupting and causing you not to enjoy your time while you are spending good money with us. We really try hard to maintain an atmosphere within the restaurant that is comfortable for all to enjoy. As you can imagine it has its challenges, and your experience will cause us to continue to improve. We very much apologize and are very grateful to have you as a regular who has written 5 reviews! We hope you will come back soon.

Thank you,

The Zoom Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

842 reviews from our community

Visitor rating
    414
    270
    99
    40
    19
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Level 3 Contributor
16 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Zoom, park city”
Reviewed August 5, 2014

On Main ST - menu diverse and yummy. Grilled Caesar salad was terrific - loved the dressing.
Pricey with drinks included, have a drink before you arrive.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah, United States
Level 5 Contributor
40 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Pleasantly suprised”
Reviewed August 4, 2014

We just had some appetizers and dessert here and everything was really good! The onion rings had a great little kick to them. We will have to try it again for a full meal!

Visited July 2014
Helpful?
Thank Suzanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooks K, General Manager at Zoom, responded to this review, August 6, 2014
Suzanne C,

Thanks for making the drive up from Salt Lake City and joining us! We are glad the Onion Rings, and desserts were enjoyable for you and your group. We hope to see you back for a full meal very soon!

Thank you,

The Zoom Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
43 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Great Rep, not so good experience”
Reviewed August 4, 2014

We'd read about Zoom in a number of brochures about Park City and it's owned by Sundance (Robert Redford) so we thought let's give it a try. Now admittedly we called late in the afternoon for a reservation for two, but they took it. As you walk up the building is striking with a patio for outside dining on one side and an even bigger one on the other. We hoped we might be able to sit outside. It turned out what they hadn't mentioned was a large (100 plus) corporate event (with awards and speeches) on the largest patio, no space on the other patio, and no space in the dining room. We were welcome to eat in the bar where a constant stream of people from the corporate event went by our table.
It was late, we didn't want to look elsewhere so we stayed. Turns out the food didn't live up to the hype. The appetizer was unremarkable and the entrees worse. My wife had the half rack of baby back ribs which had the virtue of being cooked well but were then drenched, or even drowned, in barbecue sauce (something not mentioned in the menu). A question to the server as to the overwhelming quantity of the barbecue sauce brought back a response from the back of the house that they had been doing it that way for twenty years. My order of buffalo bavette with roasted marble potatoes, sautéed greens, and blue cheese compound butter arrived as a stacked presentation with chunks of cold butter across the top. My best efforts to get the butter to melt were unsuccessful. A question to the server as to why it had not been warmed to melt the butter brought back a response that I had ordered it rare (I had). I couldn't help but think that seconds under the broiler or in the oven could have solved the problem.
Given that we hadn't asked for anything and only wanted to share our reaction to their dinners the response was abrupt. We didn't try the desserts.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Rtedes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooks K, General Manager at Zoom, responded to this review, August 6, 2014
Rtedes,

First off, we are very grateful that you took the time to write about your challenging experience with us. We view feedback as a gift, and always take advantage of the feedback we receive to get better, and enhance our product. Your feedback will now allow us to improve our communication to guests about parties in the restaurant when they make their reservation. Also, our Chef's take feedback very seriously, and will improve the Ribs, as well as warming the butter on top of the Bavette, which is such a great piece of meat. We hope that despite your frustrating time with us, that you will give us another chance to redeem ourselves. Please e-mail Brooksk@sundance-utah.com to ensure your next experience with us is well taken care of.

Thank you,

The Zoom Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level 6 Contributor
134 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 118 helpful votes
“Excellent”
Reviewed August 4, 2014

We made a reservation prior to leaving for our trip and glad we did. The place is trendy, warm and unassuming. The service was great. The food was fabulous. We ordered the lamb, buffalo, fish, chicken, and they were all excellent. Definitely one of our best meals in Park City.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ladychow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooks K, General Manager at Zoom, responded to this review, August 6, 2014
ladychow,

Thank you for choosing Zoom to dine at during your time in Park City, and for taking the time to write a review. We are very happy that we were able to provide an all around enjoyable experience for you and your guests. We are honored that you would consider us one of the best in Park City, and hope we can impress you again very soon!

Thank you,

The Zoom Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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