I will start with the fact that we never made it to the resort - so cant comment non whether it was as advertised. All I can say is Hilton should reconsider associating their brand with the scammers of HGV. They offered us 2 nights at this resort in a 1BR (very nice) room next March, for $334, a great deal, in exchange for a 90 min tour. But then the lies began, they didnt mention the additional $99 charge at ski season, they told us we could do the tour at breakfast and still have time to ski. Once booked we found out breakfast meant 9am (which leaves little time for skiing). You cant take the tour on the day you check in or out - which they also failed to mention. Lastly, when I complained they set me up for a 530pm tour then once I was off the phone, they sent me a confirmation for a 1pm tour (which would mean we never got the ski the entire time we were in Utah). When I called to question this I left voicemails for the sales rep which went unanswered. When I got a hold of a quality assurance manager he told me they dont do evening tours so he doesnt know why the rep told me that - perhaps because they are simply trying to sell packages with no regard for customer service. When I asked how long the tours actually go he said it all depends could go 2-3 hrs, depending how many questions are asked. The good news is my complaints got them to refund my money (will see if they actually do or if I will have to lodge a complaint with Hilton as well. So i won't be staying at this resport, and sadly I now have a very bad impression of Hilton, which I am a long standing customer of. I will be happy to find a better hotel and simply pay full price rather than deal with these unscrupulous people.
- Official Description (provided by the hotel):
- Enjoy an unforgettable vacation at Sunrise Lodge by Hilton Grand Vacations. Nestled in the mountainside village of the Canyons Resort, the resort offers a year-round destination for skiing, hiking, exploring and relaxation. Surrounded by the Wasatch Mountain range next to the Sunrise Lift, we are just minutes from Park City Mountain Resort and Deer Valley Resort. Rooms range from studios with sofa sleepers up to four bedroom suites with all the comforts of home. ... more less
- Reservation Options:
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- Also Known As:
- Sunrise Lodge By Hilton Grand Vacations Park City, Utah