We just returned from the Hotel Park City after a 4 day stay. We were very excited to stay there as we had read good reviews. The hotel itself was quite lovely with a nice rustic mountain ambience and interesting decor and comfortable furnishings in the suites. This was the only thing that made our stay tolerable.
The service at the Hotel Park City was very disappointing and extremely unfriendly. We booked our stay through our travel agent and originally booked the first night for a one bedroom ($499) suite and the other 3 nights for a smaller studio-type suite ($299) because the hotel did not have the smaller room available the first day at the time of booking. Our agent was told that we would be able to switch our first night to the smaller room if it became available. When we checked in to the hotel the smaller room was available, however, the desk clerk said we would still have to pay the rate for the one bedroom suite. This seemed very unreasonable so we had to discuss this with the manager, who after a lengthy discussion, agreed to honor the $299 rate.
Everyone kept telling us the hotel was "sold out", however, we never saw another guest in the restaurant, bar, and rarely in the lobby area.
When we checked out, they not only charged us $499 for every night, they also had no record of the 3 nights we had pre-paid prior to our trip. We were told we would have to call back after we flew home to discuss it with the same manager. When we called him and our travel agent called him, he was "busy with clients" and did not return our calls. This was finally sorted out in a very confusing fashion by their accountant.
Overall, we found the hotel facilities very nice, however, this was negated by the arrogant service. The staff was very unaccomodating and unfriendly. They spend most of their time interacting with you while speaking into secret service-type ear buds. Housekeeping was also inadequate and did not replace used items in our rooms such as tissues and shower gels. The food in the restaurant and room service was poor as well.
We will never stay at the Hotel Park City again and would advise our friends not to stay there as well. We have stayed at The Stein Eriksen Lodge a few times in the past and from now on will only stay there as their facilites, service, and location are unparalleled in the area.
- Official Description (provided by the hotel):
- All suite ski, golf and spa resort. Located at the base of Park City Mountain ski resort directly on the 18 kilometer Nordic ski course within the heart of Park City. Other amenities: Ruth's Chris Steak House for fine dining, ski rental, outdoor heated pool and hot tub, Room Service, complimentary Starbucks coffee service in the lobby daily. AAA Four Diamond rating. ... more less
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- Also Known As:
- Hotel Park City, Autograph Collection Utah