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“Luxury and Great Service in Deer Valley” 5 of 5 stars
Review of The Chateaux Deer Valley

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The Chateaux Deer Valley
Ranked #4 of 60 Hotels in Park City
Certificate of Excellence
Dallas, Te4xas
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Luxury and Great Service in Deer Valley”
5 of 5 stars Reviewed January 30, 2013

The Chateaux Deer Valley is one of the best winter lodges I know. I stayed during the Sundance Film Festival and, as crazy as it was, the service was excellent and the location was perfect for getting away from the noise and festival atmosphere down in Park City. One of the best things to do is stay in one of the condo's that have kitchens, fire places and lots of room but you still have the services of the hotel - housekeeping, free rides to anywhere and restaurant and bar. It is also ski-in/ski-out. Can't wait to get back.

Room Tip: Room 485 is great - excellent views, beautifully maintained by the owners and large.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gwenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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482 reviews from our community

Traveler rating
    360
    83
    24
    10
    5
See reviews for
160
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
San Diego, California
1 review
5 of 5 stars Reviewed January 21, 2013

It is great to have a hotel that has a great location and comfortable rooms, but what truly makes an experience memorable from my perspective is the staff. In a day when it seems that customer service is a thing of the past, the staff at the Chateaux takes the extra steps to ensure that your stay is pleasant from all aspects. The attention paid at all levels including the front desk, shuttle drivers, concierge, wait staff and housekeeping were all impeccable! Many thanks for a wonderful stay!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Larry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
home
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 14, 2013

This property is located across the street from mid mountain Deer Valley. Really a quick walk to the lifts. The best thing about this place was the people that worked there. They were so friendly, super accommodating, and always a smile. They truly looked like they loved working there and went out of there way to make sure you were happy. The hotel itself was nice, we stayed in a smaller one room hotel room which was small, but nice. A few things could use some updating, but the turn down service was great. The funniest thing was getting into the jacuzzi. It was 10 degrees out and we couldn't open the gate to the jacuzzi. We were told to stick our hand thru the fence. Pretty funny, but the next day we saw a repair guy out there repairing it. The morning breakfast was great, fresh berries, eggs, oatmeal, pancakes, etc.... It was yummy. The only thing I didn't like about my stay was my pillows, but I never asked for something different and I bet they would have fixed that too. Thanks Jacqoi, Alexa, Kathy, Mitch and everyone who drove us around. It was an awesome experience.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank sbrownell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed January 12, 2013 via mobile

The management and staff insure all of your needs are met to the fullest. Their guidance provides an ultimate intimate experience of all Deer Valley has to offer. Impeccable lodging. Restaurants have limited menus but offer something for everyone. The ski rental staff are very knowledgeable and accommodating for all ages. We will return multiple times every year. Thank you for making astonishing memorable experience for us all. Cortez / Trinchero

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LTmomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

The Chateaux has it all-- an ideal location (just across the street from the ski lifts at Silver Lake); beautiful views (snow capped mountains); luxuriously appointed rooms and studios (huge Sub Zero fridge in our full kitchen, lots of fireplaces, heated towel rack in our bathroom); a convenient hotel shuttle that takes you into Park City for dinner or shopping; and a scrumptious breakfast buffet (French Toast crusted with Rice Krispies as well as bowls of fresh, sweet berries). But what keeps us coming back, year after year, is the friendliest, most sincere hotel staff we've ever met. Great service starts at the top-- with General Manager Greg Gendron, who treats you like you're the only guest at the hotel, but certainly doesn't stop there. The entire Chateaux staff (from housekeeping to the engineers, to the front desk staff to the guys who drive us in to town and help us with our luggage) is committed to ensuring you have a great stay. One morning I walked through the lobby coughing-- the next thing I know the incredible Guest Services Manager Jacqi Livington runs back to her desk and gives me some of her all natural cold and cough remedy. Later that evening, Steve, another exceptional staff member, has set up my humidifier for me in our room (by the bed), without me even asking. That's the kind of service you get at The Chateaux, and that's why we are already counting the days until our next visit...

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank no-snow-in-LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 29, 2012

The excitement builds s you approach the Chateaux surrounded by snow and christmas lights. The rooms are beautiful and the amenities leave little to be needed. The staff is exceptional dedicated to making your stay comfortable and seamless. The concierge staff are perhaps unsung heroes are exceptional providing information, logistical advice and priceless assistance for restaurants, ski equipment and needs required by the vacationing family. My wife and I enjoyed a truly memorable holiday.

Room Tip: If you live in lower elevation areas make sure you have a humidifier in the room for better sleep...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chappaqua, New York
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 29, 2012

We just returned from 5 nights at the Chateaux Deer Valley. We were impressed by both the service and the location. From the moment we were driven in, the staff always tried hard to assure we enjoyed our stay. They were friendly and always happy to help. We stayed in a "hotel room" with 2 queen beds for our family of four, which is what we wanted. Beyond a normal hotel room, it was spacious and had a laundry room which was great after coming off the mountain with wet gloves, hats, etc.

The location is a great thing about this hotel, only steps from the Silver Lake Mid-Mountain lodge at Deer Valley. Although not technically ski in / ski out, it was super convenient. At Deer Valley, you can leave your skis for free overnight at the slopes and we stored out boots in the lodge at Deer Valley as well. So convenient.

The breakfast buffet, included in our package, was lovely. It had plenty of hot and cold breakfast options, and high quality fresh fruit as well. Perfect for a pre-ski meal. We used the free shuttle service often to go into Park City to enjoy the wonderful restaurants (every night but one). It was convenient and easy. We did not need a car. We ate one night on premises at Cena Restaurant. It was tasty and enjoyable.

Overall, we really enjoyed the Chateaux and would heartily recommend it to others looking for a great location with top notch service.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 22KR22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chateaux Deer Valley

Property: The Chateaux Deer Valley
Address: 7815 Royal St E, Park City, UT 84060 (Formerly The Chateaux at Silver Lake)
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Park City
#4 Business Hotel in Park City
#4 Luxury Hotel in Park City
#6 Family Hotel in Park City
#6 Romantic Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Chateaux Deer Valley 4*
Number of rooms: 142
Official Description (provided by the hotel):
The Chateaux Deer Valley's elegant Deer Valley hotel and condos are located in the heart of Deer Valley Resort's mid-mountain Silver Lake Village. The Chateaux offers quality amenities, as well as a variety of finely appointed and spacious room types including hotel rooms, studios, and multi-bedroom suites. Simply walk out the door of The Chateaux and you are just a few steps away from the beautiful slopes of Deer Valley Resort, with three mid-mountain chair lifts and all the resort services at Silver Lake Lodge. Or take a short complimentary shuttle ride to Park City's Historic Main Street. ... more   less 
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Also Known As:
The Chateaux At Silver Lake Hotel Park City
The Chateaux Deer Valley Park City, Utah

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