I have to start by saying I love Park City. It's our third year in a row visiting Park City and our second visit to Park City Mountain Resort. Our first year was at Canyons. There are so many activities to choose from at PCMR and the terrain is great. My daughter is a skier and I am a snowboarder and I like how close the resort is from the airport when you are traveling with a little one. I had a very bad experience though this year. I found the lack of information from the supervisory staff at PCMR really disruptive to our vacation. First off don't fall for the first day free from the Chamber of Commerce Quick Start Program. It seems like the mountain would support it but they didn't. We travelled from Fort Lauderdale through Atlanta and arrived about thirty minutes after midnight. I thought I would be able to ski the same day I arrived. Not true. It's a total scam. Your boarding pass has to say you arrive on the same day. Even though our flight left Atlanta around 9P and we got in past midnight the PCMR ticket office said no way, you can't ski for free today on the day of your arrival. I had all the right paperwork and the boarding pass too. Technically a boarding pass won't print your arrival time on it, just your departure time. Scam. PCMR just blamed it on the Chamber and they couldn't have been less helpful. The second issue was the lack of information in the rental line for my daughter. We barely made it through and we arrived an hour early. It wasn't even that busy but the attendants wouldn't tell us where to go and in which line to stand. They actually gave my daughter boots with old stinky warmers attached on the inside and they were indignant when she said the boots didn't fit her and they hurt. I had to figure out they weren't cleaned out and we were trying to push her feet into boots with the old warmers in them. I finally got her to ski school. The one bright spot of ski school this year was her instructor for the first two days, Micheal Ettinger. He was great!!!! A superb instructor and she loved him. We had him for two days. After taking one day off to ski with me, we requested him again. I was rushed through that day and was told no, we couldn't have Michael. My daughter had a girl named Jill for that day. She told me later she was mean and she did not want to go back to ski school again. My daughter was at PCMR ski school last year with no problems and her experience with this instructor named Jill this year was really disappointing. I don't know if she will ever want to go back. I also had lots of problems with communication too that cost us time and money. After my daughter's second day of ski school I informed her instructor that she would be taking one day off. He told me to tell the supervisors in the grey coats. I did. They said that was all I had to do. Well, it never got passed along because I had to stand wait while the ticket office attendant told me she was signed up the day prior. When I explained the situation and said who I talked to I still had to wait at the window for over 30 minutes while they sorted it out. Although I love the terrain on this mountain I would probably never go back to PCMR. They just make it so hard for a single mom. You kind of need another adult to get you through all the lines and to divide and conquer. It's a shame because you would think they might be more helpful when it's a single parent, but other than our one instructor I found the supervisors extremely unhelpful. Next year, back to Canyons, where customer service is key and they don't scam you on the ski free your first day.
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