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“Sadly not keeping up with the competition”

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Westgate Park City Resort & Spa
Ranked #14 of 60 Hotels in Park City
Certificate of Excellence
Florida
Level 6 Contributor
101 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Sadly not keeping up with the competition”
Reviewed March 31, 2014

We booked a " luxury suite" at this hotel for $ 350 a night and frankly the" suite" was just a little bigger than my walk in closet!. In one small room they jammed a king bed and a sofa sleeper with no room left to walk; I had to be very creative to find space to store our luggage. The room had no table and cleaning products that are usually kept under the sink were in a basket on the floor, due to lack of space.The only positive worth mentioning was the steam shower which is superior to a humidifier.The staff is friendly though and willing to help and the restaurant and sports bar serve good food and drinks. Unless you are on a promotional stay I advise you stay away from the welcome package which is in actuality a clever way to lure you into a sale presentation. I don't think I will return to this resort, considering that Park City has so much good lodging to choose from.

  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
1 Thank strattera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, April 8, 2014
We apologize for the issues you experienced during your stay and the frustration it caused. Thank you for sharing these details with us. I have shared your review with our management team to prevent issues of this nature from re-occurring. We truly hope you will give us a future opportunity to serve you.
Hope to see you during ski Season 2015!


Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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810 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Saint George
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 31, 2014

Just spent a week. The location to the Gondola coupled with the excellent skier services makes this a fantastic location for people who love to ski. The terrain park was a huge hit for my kids who are all in their 20's. Great ski school at the Canyons. My daughter in law had a wonderful experience and now loves skiing.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank davestgeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, April 8, 2014
We are honored you chose to stay with us! We are happy to hear you had a great time! We pride ourselves in many things, from superior customer service, to our beautiful grounds. But we also work hard to provide a diverse assortment of amenities that all of our guests can enjoy. It’s great you took part, we love it! Please come back and visit us again soon!

Vic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ogden, Utah
Level 5 Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 31, 2014

This resort is beautiful and was so much fun to stay at. My husband and I stayed here for a few nights and it was wonderful. The staff were very friendly and helpful and made our stay pleasant. The rooms are huge and we were able to stay in and cook some meals at our hotel room because it had a full kitchen in it. I would recommend staying here during the summer or the winter seasons.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Allison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, April 8, 2014
We appreciate you taking the time to share your experience. Our staff strives to be attentive & give great service, and we're delighted to see that you experienced that. Our staff is there to assist you in any way they can and we are happy they were able to accommodate your needs. We hope that the next time you are in the area; you will stop by again and stay with us.

.....See you and the Family soon.

Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 30, 2014

Wow, we were very impressed with all the new services. The ski valet guys, Josh, and aloha sports are very professional and take great care of you. Most importantly as well as very impressive was the childcare dept. Carmen Moreno in Activities was amazing!!! We wish we could take her home. She sat for us while we skied and came prepared with age appropriate toys and learning materials for our son!! Amazing! How awesome and comforting it is to know she's here!! Ask for Carmen!! She was Wonderful!!
One of a kind!!!!
Thank you again Carmen!!!
Colton's parents

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kayandmichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, April 8, 2014
Thank you very much for your review. We expect all of our team members to provide you with excellent customer service at all times and we are happy that our Child care team was able to assist you with your needs. Our staff strives to be attentive & give great service, and we're delighted to see that you experienced that. Our team members take great pride in providing great service to all our guests. On behalf of the entire Westgate Team, thank you for staying with us and we look forward to having you back very soon!

Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Layton, Utah
Level 5 Contributor
74 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed March 29, 2014

My wife and I had a chance to spend a weekend at the Westgate to hear a time share presentation. The property is very outdated. We felt as if we had traveled back in time to the 1970's. Our room was very small. So small that if you fell out of bed you would hit the wall. Our bed sheets had stains which the housekeeping staff was more than happy to change. We contacted the front desk to see if they could upgrade our room. They gave us the run around transferring us to different people who couldn't help us. Finally we reached someone who said they would check into it and call us back. They never did. On a positive note we did enjoy the adult only indoor swimming pool. Overall it was a disappointing experience and we would not go back and definitely would not purchase a time share.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank Rich C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, April 8, 2014
Thank you for your review. We apologize for the issues you experienced during your stay and for any inconveniences they may have caused. We have taken note of each matter you have had and will pass them on to the appropriate members of our staff. Thank you for bringing these issues to our attention. Guest satisfaction is out top priority and we regret that we fell short during your stay. The issues you experienced are very rare and we do hope that you will allow us another opportunity to exceed your expectations.

RJ
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Pennington, New Jersey
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 27, 2014

My family really enjoyed our 5 night stay at Westgate. The staff could not have done more to make our stay pleasant and comfortable. The ski services have your skis and poles ready and waiting for you at the very nearby gondola. Boots are stored in complimentary lockers. Evening gatherings such as wine/cheese or champagne/chocolates are held in the lobby and are also complimentary. The indoor/outdoor pool is lovely, as is the spa. Easy access to a hotel shuttle was great - we utilized the shuttle to visit downtown Park City, ski at the Park City ski resort and even to a Minute Clinic with a sick child!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, March 28, 2014
We are so very happy to hear you had an amazing time with us at. We are honored that you feel we provide a great vacation! We definitely strive to provide the best amenities and having lots of fun things for our guests to do. Thanks for trusting us with your vacation; we hope we will be on your mind next time you are in town!

Sincerely,
Brittany
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Glacier, Washington
1 review
Reviewed March 26, 2014

Service is excellent...location great. Erik Jensen, one of the department managers, was extremely helpful to us. Rooms are very nice and the location perfect for skiers. Ski services team did does a great job.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Conrad J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, March 28, 2014
Thank you for your feedback. We’re delighted to hear our staff exceeded your expectations and that you found the unit and location enjoyable. We strive to make your vacation memorable and we hope you will visit with us again.

Sincerely,
Brittany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Park City Resort & Spa

Property: Westgate Park City Resort & Spa
Address: 3000 Canyons Resort Drive, Park City, UT 84098-6552
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Park City
#6 Business Hotel in Park City
#7 Spa Hotel in Park City
#8 Ski-In / Ski-Out Hotel in Park City
#8 Luxury Hotel in Park City
#18 Family Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Westgate Park City Resort & Spa 4.5*
Number of rooms: 488
Official Description (provided by the hotel):
The Westgate Park City Resort & Spa offers a memorable vacation for all seasons. A Ski-in/Ski-out resort with ski valet located directly next to the RedLine Gondola for winter fun, and close to all the summer fun activities as well. Westgate Park City Resort & Spa also features the full service Serenity Spa by Westgate, Drafts Sports Bar and Grill for great food and beer overlooking the ski lifts and Wasatch Mountains, Edge Steakhouse for a cutting edge culinary experience, Marketplace that proudly brews Starbucks coffee and has a vast selection of beer, wine, spirits, groceries and sundries, features Utah's largest Indoor/Outdoor pool, and is the only resort to offer free shuttle service to downtown, local shopping and area events. Choose from fully furnished Studio Villas to Luxury and Signature Four Bedroom Villas, featuring kitchens, whirlpool tubs, steam showers and fireplaces. ... more   less 
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Also Known As:
Westgate Park City Hotel Park City
Westgate Park City Resort And Spa
Westgate Hotel Park City
Westgate Park City Resort & Spa Utah

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