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“No ordinary resort!”

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Westgate Park City Resort & Spa
Ranked #15 of 60 Hotels in Park City
Certificate of Excellence
Reviewed February 7, 2014

Actually spending a week here for some skiing. This place is the bomb. It's a ski in ski out resort that is run really well. Besides the skiing they have a great spa and indoor and outdoor pools. Two restaurants (which I have reviewed) that I loved. Edge Steak House (high end and great) and Draft's Sports Bar (casual). It's a beautiful resort that I have been to before and will defiantly be back to again. Great rooms, friendly staff, all the amenities you could want. (Forgot to mention there cute store with food and wine to buy). Highly recommend this place when you go to The Canyons for a family or couple vacation!

  • Stayed: February 2014, traveled as a couple
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Thank exnyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this reviewResponded February 14, 2014

Well it’s a pleasure to have you refer to us as “the bomb”. We appreciate your kind thoughts. We are pleased that you were able to appreciate the onsite amenities such as the indoor and outdoor pools, our wonderful restaurants, relaxing spas, and out-going staff. Our resort has many activities for the entire family to experience. We look forward to seeing you again soon.

Josie

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813 - 819 of 835 reviews

Reviewed February 7, 2014

I love the idea to call down and they take your equipment to the gondola. The new restaurant Drafts is fun and food is really good. We didn't try the new Edges restaurant as it was quite expensive and heard it was very good too. Love Shuttle Service.

  • Stayed: January 2014, traveled with family
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Thank JeanneSNj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this reviewResponded February 14, 2014

We are pleased to read that you enjoyed our resort amenities such as our Drafts restaurant and the shuttle services. We hope you were also able to experience our Serenity Spa for relaxation. We hope that you will recommend us to family and friends. We are looking forward to seeing you again soon!

Josie

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Reviewed February 7, 2014

Third time to Park City, second time to Wesgate. The staff is friendly, the rooms are very nice and the amenities are great. They carry your skis to the gondola!!! The resort is right in the center of the Canyons. You can eat at either of their on site restaurants or purchase food in the market for your room. The rooms all have kitchens.

  • Stayed: February 2014, traveled with friends
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Thank Roger K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this reviewResponded February 14, 2014

We are so glad you enjoyed so many things about Westgate Park City Resort & Spa! Thank you for being a returning guest. We appreciate your business. We pride ourselves in many things, from superior customer service, to our beautiful grounds. But we also work hard to provide a diverse assortment of amenities that all of our guests can enjoy. It’s great you took part, we love it! Please come back and visit us again soon!

Josie

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Reviewed February 7, 2014

We have stayed here at least 5 times and always have a great experience. It is a first class place. Rooms are perfect and well equipped. The facilities are excellent. The pool and hot tubs are such a nice amenity after a day of skiing. The free shuttle to anywhere in Park City is a definite bonus, We used it almost every day! The skier services is nice since you don't have to lug your skis to the lift or back to the condo. Real ski in/ski out convenience. We like being so close to the Canyons and if we want to ski somewhere else, we have drop off and pick up at our convenience. Let it snow!

  • Stayed: January 2014, traveled with friends
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Thank tjmiv2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this reviewResponded February 14, 2014

We appreciate you as a returning guest. Thank you so much for taking the time to review your stay, it only makes us get even better. Thank you so much for referring to us as “first class”. We are beyond thrilled when our guests have a fantastic experience with us here at Westgate Park City Resort & Spa! It’s great to hear you took part in many of our unique amenities. Sounds like we will be seeing you and your family again soon!

Josie

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Reviewed February 6, 2014

This was my third annual visit to Westgate's resort at The Canyons. I have stayed at 4 other places in the Park City area and this is tops by far. The rooms are nicely appointed and make you feel like you're at home. The staff throughout the resort are friendly & helpful.

You dont have to leave the building to get to a nice market, great restaurants, multiple hot tubs & fitness centers. Once you do leave the building it's a short walk to the valets with your skiis standing by the base of the gondola.

Jayleen in guest services took great care of us each day in getting discounted lift tickets & Erin was a fantastic host making sure everything was just right with multiple rooms for a group of 14.

  • Stayed: February 2014, traveled with friends
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Thank renicksc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this reviewResponded February 14, 2014

Thank you for the opportunity to be able to serve you again and again. We enjoy having you. Thank you for appreciating our amenities and recognizing our out-going staff. I will be sure to let them know their efforts are not going unnoticed. We hope that you will make Westgate Resorts your home away from home and look forward to your next arrival.

Josie

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Reviewed February 5, 2014

our experience was very mixed at this resort.
Pro's
If you're not familiar with the Park City area ( like us) The Canyons is a sort of suburb about a 10 minute drive away from Park City. It is fantastically convenient to Salt Lake City Airport (around half an hour), in fact i cannot think of another ski resort that is so accessible to an airport (and we've skied around the world)
Good location, walk outside a hundred metres or so and you're at the gondola/lifts
Rooms fine,very clean, very 70's decor.We had a combination of 2 rooms connecting, so one room with king bed, jacuzzi (in bedroom) steam shower, well equipped kitchen, lounge with TV and dining table. Other room had a queen bed, sofa bed, kitchenette, steam shower room. Perfect for a family of 5.
Fantastic transport shuttle service, including friendly and courteous drivers. My husband dropped some money on the seat in the van and the driver found us to return it.
Lovely indoor/outdoor pool area, and hot tubs.
Well maintained facilities
Cons
Other reviews have mentioned the layout. It was beyond complicated, to get to the swimming pool we had to use 2 lifts in 2 buildings, and navigate corridors and corners. Clearer signage would be helpful.
Often i asked staff for directions, and they were equally clueless. I think there had been a massive staff hiring campaign just before we got there, everyone was new and none of them knew where they were going (we were taken to the wrong room with our luggage by a porter)More time should be spent on staff training.
We booked our trip on vrbo, a site i have used on numerous occasions with great results. On check in, we were given the run around that they didn't have our reservation and lots of huffing and puffing about us using a '3rd party booking agency' it was made clear they were not happy about this arrangement, we were then told policy had changed and we would be charged to use the shuttle service, as this was clearly included in what we had paid for, there ensued to-ing and fro-ing with the upshot being we didn't have to pay extra for it, although presumably the owner did? Throughout this very long and painful check in process it crossed my mind that the staff were unwelcoming. We had arrived from a very long trip from the other side of the world with tired kids and made to feel like second class citizens because we had booked on vrbo! WT..
I would have swallowed this attitude as someone having a bad day, however when we were checking out i heard this very same conversation being repeated to another gentleman checking in (no reservation record, extra charges etc). He was an american, and i told him we had been subjected to the same rigmarole, so it was obviously not a one off attitude. Perhaps this should serve as a warning to any potential owners, it has certainly put us off coming back.
The hard sell to get you to one of their timeshare sales pitches is unrelenting, we had no interest in going to one, however, every time we went into the bar or restaurant there would be someone outside with the same old shpeel. I asked if the resort sold lift tickets and was sent to an office where the young man told me i could get 2 free tickets if my husband and i attended the sales pitch.No, they did not sell lift tickets, so why was i sent there? to my mind this is this just distasteful.
This resort is good, it has everything you need for a great ski holiday, however, the corporate hard sell seems to be priority no.1, and lack of staff training didn't sit well with us. We'll definitely be back to Park City, we just loved it, but not to this resort.

  • Stayed: January 2014, traveled with family
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3  Thank wawagal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this reviewResponded February 14, 2014

Thank you for your feedback. We are happy that you found our location to be very convenient. Thank you for also acknowledging the cleanliness of our rooms and grounds. It’s great to see our staff was honest and helpful. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. We hope that you will give us another opportunity to go beyond your anticipations.

Josie

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Reviewed February 5, 2014

One of my sons, our friends and I (14 of us total) just returned from our 3rd annual trip to Westgate Park City Resort & Spa. We have been skiing together for about 15 years in Colorado and Utah. Once we visited Westgate Park City Resort & Spa, we have not gone anywhere else on a ski trip. I have also taken my wife and three boys there for family trips. The Westgate team went out of their way....even to accommodate our large group. Their staff is well trained, very friendly and considerate. Accommodations are very nice, comfortable. Drafts Pub is great for breakfast, lunch and dinner. Edge, the resort's high end steak house, won rave reviews from our group. Ski shop on property, ski valet and walking distance to the gondola make this an ideal set up for serious skiers, or beginners and families.The Westgate team is dedicated to creating experiences for their guests that turn into lifetime memories. We will be headed back next year.

Stayed: February 2014, traveled with friends
Thank daryl c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this reviewResponded February 14, 2014

We are so very happy to hear you continue to have an amazing time when you stay with us at Westgate Park City. We are honored that you feel we provide a great vacation! We definitely strive to provide the best amenities and having lots of fun things for our guests to do. Thanks for trusting us with your vacation. We look forward to your next visit so we can make more lifetime memories.

Josie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Park City Resort & Spa

Address: 3000 Canyons Resort Drive, Park City, UT 84098-6552
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Park City
#6 Business Hotel in Park City
#7 Spa Hotel in Park City
#8 Ski-In / Ski-Out Hotel in Park City
#8 Luxury Hotel in Park City
#18 Family Hotel in Park City
Price Range: $194 - $1,055 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Park City Resort & Spa 4*
Number of rooms: 488
Official Description (provided by the hotel):
The Westgate Park City Resort & Spa offers a memorable vacation for all seasons. A Ski-in/Ski-out resort with ski valet located directly next to the RedLine Gondola for winter fun, and close to all the summer fun activities as well. Westgate Park City Resort & Spa also features the full service Serenity Spa by Westgate, Drafts Sports Bar and Grill for great food and beer overlooking the ski lifts and Wasatch Mountains, Edge Steakhouse for a cutting edge culinary experience, Marketplace that proudly brews Starbucks coffee and has a vast selection of beer, wine, spirits, groceries and sundries, features Utah's largest Indoor/Outdoor pool, and is the only resort to offer free shuttle service to downtown, local shopping and area events. Choose from fully furnished Studio Villas to Luxury and Signature Four Bedroom Villas, featuring kitchens, whirlpool tubs, steam showers and fireplaces. ... more   less 
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Also Known As:
Westgate Park City Hotel Park City
Westgate Park City Resort And Spa
Westgate Hotel Park City
Westgate Park City Resort & Spa Utah

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