Staying at the base of the Park City Mountain resort was a great convenience but we did not have good luck with the property managers, Identity Properties, Inc.. We arrived late on December 26th, with flights delayed by snow and a slow drive into the mountains. We knew in advance that we would arrive after the offfice closed so we asked for a late check in where they leave the keys in a lock box. When we arrived, our first problem was finding the lock box. We were directed to the Marsac Mill building for the lock box but it was hard to find it at night and in the snow. After wandering around for 15 minutes we found the box, I opened the envelope but there were no keys! There was a number on the box but when I called it we got redirected to an off hours switch board. They then had someone call us back who had to get dressed and come out to meet us after 20 minutes only to discover that they were not our property manager. So they gave us a different number to call and then another person finally came out to meet us after another 20 to 30 minutes. It was now about 1am. The young man who came out was helpful and friendly but at that time of night we had waited over an hour to find the box and finally get keys. The young man was very helpful to find the car parking garage, and then wind our way through the buildings to get to our condo. Without him and in the snow, I suspect we would have wandered with all our suitcases and skis / boards for another 20 minutes so we were glad he agreed to help us and bring a luggage cart. Once we reached our room, it was very cold and we could not get the heat working. We turned on the gas fireplace but the bedrooms were very cold. By the next day, we still could not get any heat so they brought in space heaters and then on the 3rd day they had finally fixed the heat. All the people working for Identity Properties were young, probably early 20s and the organization did not seem very good. In addition to forgetting our keys, we also had to go back and ask for our pool pass. The people working there were all friendly, but sadly not very effective. We had waited until late to book our condo and it was one of the last available, 5048. It was very spacious and the location at Silver Mill West building was very convenient. We could easily pop in for a short break from skiiling and then head back out with a minimum of carrying gear around. The room could be set up as 2 basic hotel rooms and a loft style room (5046, 5047, 5048) but in our case they were all rented together. The decor was dated but overall it was spacious and well equipped. You have to walk through the resort to reach the pool and hot tub which is located in the Lodge at Mountain Village. Looking over the resort layout and options, if we go again, we would most likely book early and try to get into the Lodge at Mountain Village, The Lowell or the Marriott Mountainside. All of them seemed to be equally convenient locations but had better amenities.
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- Also Known As:
- Resort Plaza Hotel Park City
- Resort Plaza Park City, Utah