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“A nice stay but the construction was a little bothersome” 4 of 5 bubbles
Review of Park City Marriott

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Park City Marriott
Ranked #21 of 60 Hotels in Park City
White Rock, Canada
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“A nice stay but the construction was a little bothersome”
4 of 5 bubbles Reviewed August 7, 2013

As I have stayed at this hotel before and enjoyed it, I thought it would be great as a holiday stop-over. I made reservations thru a Marriott Agent. We were surprised to find the hotel under renovation upon our arrival. I must say the room was great but the restaurant, bar etc. we're all in temporary quarters. The construction started at 8 AM which was just a little too early for my wife. As the renovations were well on their way when I made the reservation, I think it only appropriate that we be advised at the time the reservation was made. Don't get me wrong, this is normally a great place and will be again in a month or so. Just aware if you are looking a more peaceful surroundings

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dale26589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie L, Front Office Manager at Park City Marriott, responded to this review, August 28, 2013
We appreciate hearing your honest feedback. I can see how you were frustrated with the hotel being under renovations and then on top of it being surprised because you were never informed at the time of booking. We have talked to the construction crew and they will only do construction from 9am to 5pm Monday through Friday. My sincere apologies for construction starting early and again not being notified of renovations. I would hope that you come back to the Park City Marriott by December to see that our restaurant, bar, lobby, and guest hallways will be completely renovated and more accommodating to guests. My direct contact information is below, please feel free to contact me in the future with any questions or inquiries you may have.

Sincerely,

Katie Lenhart
Front Office Manager
P: 435.615.4540
katie.lenhart@interstatehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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718 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Delta, Utah
Level Contributor
113 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed August 7, 2013

I stayed here for a business conference that was held at the Marriott. The overall stay was enjoyable, the conference was too.

This is an older Marriott. Having said that, there is a great deal of construction going on to update the Hotel. The construction is probably greatly needed and was not too much of a hindrance since they had signs giving good directions and the staff was very helpful.

The room was old. The carpet was old. I made the mistake of hitting the ceiling on accident once and white stuff rained down on me. The rooms were ok, just old.

The conference rooms were large and well taken care of. I would definitely come to another conference here, in hopes the rooms had been updated.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mammoth29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California, United States
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed July 31, 2013

The Park City Marriott is an older hotel. The hotel is not really close to any of the attractions in the city. It is away from the slopes. It is a bit far from downtown and the shops and restaurants. But, since I like to drive, it is not a problem.

The hotel is in need of a remodel. That is exactly what they were doing at the time of our visit. The main lobby was closed. They a temporary lobby to check guests in. As messy as the remodel looks in the temporary lobby, their employees do a wonderful job in checking people into the hotel.

When the hotel is near its capacity, parking is tough to find. They have an outdoor lot that is right outside their lobby, and an underground lot. During our visit, the outdoor lot was always full. I managed to get the last spot in the underground lot the night we visited. They also have an agreement with a local business across the street to allow guests to park in their lot as well.

Although the hotel is under renovation at this time, the rooms are nice and clean. Everything in the room worked without a problem. Beds were comfortable. The room has a large screen television with cable so that the wife can watch HGTV and dream.

They have nice pool located inside an atrium that we didn't use. They also had a nice exercise room. This was the first hotel that I've seen that provides earbuds in the exercise room. I liked that they provide earbuds.

You have to pay for wifi at this hotel, unless you are like me and hang out in the temporary lobby and use the free wifi that is in their lobby. Their wifi is strong enough that if you sit at the top of the stairs on the third floor, you will be able to connect to the internet.

The hotel gave me exactly what I wanted...a good night of sleep. I can't ask for anything more.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PhilY209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kearns
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 28, 2013

As mentioned by another reviewer, the lobby is under construction, which isn't a huge deal. I'm not the type of guy who's hanging out in the lobby reading a book, anyway. The way I see it, the hotel does need to be refreshed in the public spaces, but the rooms were furnished as you'd expect with a Marriott- with high-quality beds and linens. For me, I liked it much more than a low-budget hotel experience, but it was far from the most impressive hotel stay that I've had.

Room Tip: Rooms on the interior look out into the pool atrium, which isn't a problem unless you're try...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie L, Front Office Manager at Park City Marriott, responded to this review, August 18, 2013
Thank you for taking the time to share your recent experience at the Park City Marriott. We were disappointed to read the overall unfavorable impression left on you by your experience at our hotel.

Realizing and respecting that the hotel is under renovation and needs an update is subjective...service, responsiveness, and expectations of the amenities in your room clearly are not. I apologize that you were not made aware of construction prior to booking your room. Your comments have been shared with the leadership team and we will focus on those areas we seem to have fallen short on during your stay to prevent these issues from impacting current and future guests. You will now see on our website that we are indeed under renovations.

Thank you again for your feedback. We find it invaluable towards our continuing effort to improve the guest experience here at the Park City Marriott. We hope to have the opportunity to welcome you back in the future and in the interim, remain at your service.

Sincerely,
Katie Lenhart
Front Office Manager
Park City Marriott
P: 435-615-4540
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
2 of 5 bubbles Reviewed July 25, 2013

Stayed from 07-19-2013 through 07-23-2013 never any mention at the time of booking that the hotel was under construction with no reduction on their room rates. Parking is terrible. Hotel is tired and run down with rooms just OK. The bath towels are paper thin and like sand paper. This was our third stay here and we will look else where next time for better value.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swedesboro, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 12, 2013

Staff was slow and unconcerned, they have laundry services and nowhere to get quarters for the machines....unless you stand in line at the reg. desk for 20 minutes again to get change....dryers hardly worked, rooms smelled bad, very poor establishment!

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank joe z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie L, Front Office Manager at Park City Marriott, responded to this review, July 29, 2013
I am sorry to hear that our staff provided less than ideal service at our property. My sincerest apologies for our lack of attention to detail. I have followed up personally with our housekeeping staff as to the rooms smelling bad. I have also followed up with engineering about the dryers not working. This must have been upsetting and is not what our expectations our when guests stay with us. I would personally like to follow up with you to see what I can do to help rectify your experience here at the Park City Marriott.

Best Regards,

Katie Lenhart
Front Office Manager
katie.lenhart@interstatehotels.com
P: 435-615-4540
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stansbury Park, Utah
1 review
4 of 5 bubbles Reviewed July 12, 2013

July 7, 2013
Mr. Bill Ripple
Park City Marriott
1895 Sidewinder Drive
PO Box 684447
Park City, UT 84068

Dear Mr. Ripple:

My wife and I would like to send your hotel a thank you for our stay on July 2nd. Tiffany went the extra mile to assure our satisfaction. As we checked in, a little girl was choking at the pool; Tiffany responded to assure her recovery and arranged for the EMT response. What a stressful period trying to save a life!

Coming back from golf at the Wasatch Park and a drive in the mountains, we were very tired and dehydrated. We did have to wait for a period for our complimentary drinks; we fully understood the delay for the emergency. Tiffany kept us in mind and responded with plenty of drinks and a fruit and cheese plate which helped in our recovery. We also ordered a small cheese burger at 9:30PM to satisfy our hunger before the kitchen closed, it was delivered in a timely manner. Tiffany did everything possible to meet our needs during a very trying evening.

Please extend our thanks to the service team and their efforts to assure your service was excellent. It was appreciated after a taxing day. This is why I continue to support the Marriott team. We get to Park City about four times a year and your service support makes the Marriott are choice. We look forward to the completion of your remodel and a visit in September.

Thanks very much for the service received.

Regards,


Alan T. Freitas
Platinum #002-078-947

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie L, Front Office Manager at Park City Marriott, responded to this review, July 29, 2013
Dear Mr. Freitas,

I am excited to hear that our front desk staff (especially Tiffany) were able to help assist you even with what was a hectic evening. Our staff prides themselves in going the extra mile and I am happy to hear that they took good care of you and your wife. When you make your way back to Park City in September I would love to meet you personally and ensure that we go the extra mile again for your stay.

Sincerely,

Katie Lenhart
Front Office Manager
Park City Marriott
katie.lenhart@interstatehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park City Marriott

Property: Park City Marriott
Address: 1895 Sidewinder Dr, Park City, UT 84060-7565
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Park City
#20 Romantic Hotel in Park City
#22 Family Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park City Marriott 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
Embark on an unforgettable adventure at the Park City Marriott. The Marriott Park City is the landmark choice of Park City, Utah hotels, offering majestic views of the surrounding Wasatch Mountains and world-class comfort in the heart of ski country. Experience the area’s rich recreation by day, then retreat to the warmth and convenience of full-service luxury. With its luxurious guestrooms, savory restaurant, and relaxing atrium-style pool, this three-star Park City hotel provides exceptional comfort in a picturesque setting. ... more   less 
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Also Known As:
Marriott Park City Hotel Park City
Park City Marriott Utah

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