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“Hyatt Escala Jan 2010”

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Hyatt Centric Park City
Ranked #4 of 60 Hotels in Park City
Certificate of Excellence
GreenLeadersGold level
Phoenix, AZ
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Hyatt Escala Jan 2010”
4 of 5 bubbles Reviewed February 8, 2011

Used Hyatt points, stayed 2 nights in a King room. Interesting that there is no information about the rooms about the hotel or the area. Must be because Hyatt just took over? Not sure how long it will take to get this up and running like a hotel. Ski Valet on sight very nice; outdoor pool area nice; locker rooms nice. Room had poor lighting for reading, as previously noted, hard to control temp with thermostat. Comfy bed and bath. Very close to "Newpark" area just down the road, had nice meals at "Good Thymes". Mountain was nice, not too crowded, a bit too many narrow runs for snowboarders. Posting pics of fitness area; room, since there were not many posted. Enjoy

  • Stayed January 2011, traveled as a couple
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Helpful?
1 Thank Cathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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659 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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  • Any
English first
Morristown, New Jersey
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed February 5, 2011

We were fortunate to get an upgraded room from the front desk and stayed in a 1 bedroom, 2 bath suite with a gorgeous kitchen. The ski in/ ski out location is super! You can rent skis onsite with the ski valet, the gym was very clean and the jacuzzi super after a day of skiing. We loved skiing the Canyons - it's very big with some good terrain. The service was really good at this hotel.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
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Helpful?
Thank KKH13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoboken, NJ
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 20, 2011

My wife & I just returned from Hyatt Escala Lodge. We loved the place. We are Hyatt Platinum members in their Gold Passport program, and it helped us to get an upgrade to a gorgeous suite - even though were did not pay to stay there, we used out Hyatt points. So, that was a great bonus!!

The room/suite was great. Location is awesome - right there next to the lift to the Canyons resort. Literally ski out about 50ft to the lift. They also provided car service to the very nearby Sundial lodge where you can get dropped off & picked up to go skiing. About a 20 second drive away, but necessary when you are full of ski gear.

I would say everyone was super nice to deal with. But there were some niggling things about the service which made me give 4 stars instead of 5 stars - such as, there was only one robe in the room, we called & asked for a second robe. It was delivered promptly. But the next day when I tried to use it, I realized it was missing the belt to close it. I called down & asked for it - it never came. Next day I asked the housekeeper for a new robe, she said "Right Away" - but it never came. Third day I made it clear to the front desk that I was irritated that I never got one - and it arrived in 5 minutes. It was not really a big deal, but it was just not what I hoped for.

Also, the ski valets seemed overwhelmed. On our last day there, when we tried to hand him our ski/snowboard - he asked if we can take it up to the 2nd floor ski shop/storage facility ourselves since he is swamped. Huh?? Not what you expect to hear.

i know this place only recently opened up as a Hyatt - and I believe that perhaps they are not as fully trained & experienced as they could be, so we were pretty easy going since we had so much fun skiing/snowboarding there.

They do not have a restaurant on site, just a "pantry" store of sorts. We never used it. We had an SUV rented and went into town for dinners. El Chubasco was a great authentic Mexican restaurant hat we really enjoyed. Also, be aware that my GPS that I brought with me is less than a year old, but could not seem to find the Hyatt's address. So, bring their phone number with you to be sure you can contact them in case your GPS does the same. I think it is a very newly developed area. The front desk was able to help me. Also, we had a very good experience at the Canyons Resort spa.

I doubt you would be disappointed if you stayed here!

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank HIsham67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prairieville, Louisiana
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 8, 2011

This lodge is absolutely gorgeous! It looks exactly like the pictures posted on the website. We stayed in a 3bedroom suite that was very spacious. It had a gourmet kitchen with top of the line appliances, wine cooler, master bath had an oversized jetted tub and separate shower; fireplace in living room and every bedroom, and much more. Only a 35 minute drive from Salt Lake City makes it very convenient. All employees of The Canyons were very friendly. Ski school was great, and highly recommended unless you are beyond beginner stage because these slopes are tough! Now, recommended improvements: The property was just taken over by Hyatt (as opposed to being a property owned by The Canyons) and their employees are still trying to figure out what they are doing, but I must say, when a complaint was brought to management's attention, they were quick to respond. Also, others commented on the lack of lights in the bedrooms which I thought was really picky until I experienced it. It really does need to be improved.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nana010203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville, Tennessee
1 review
5 of 5 bubbles Reviewed January 8, 2011

We went skiing with our teenagers for 6 days over the new year. What a great place. Had a few Amex points, so I sprung for the Escala. Can't say enough about how much fun we had. Ski valet a big plus, true ski in/ ski out. Book your skis and lift tickets in advance and you'll save a little money. Short ride from Salt Lake City was great. Had breakfast and lunch in the room, and went out for dinner every night. Free wifi. Free undergound parking. Room service every day. You won't regret this place, but it is pricey. For us, it was probably the time of the year- I am sure it goes down in price after the holidays. Suck it up and go, I'll be back, too.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed December 27, 2010

I am torn about this property. Let me start with the positive......It is a beautiful property perfectly located on the slopes at the base of the Canyons Resort in Park City Utah. The staff is friendly and tries to accomodate your requests. The finish outs are excellent and the furnishings are acceptable.

That having been said there are some serious staff training issues at the property. I will point out that Hyatt took over the management of this property about a month ago so you have to give them some slack BUT....when we checked in our room reservation was not correct and we were not able to get the type of unit we had reserved 5 months before. Upon inspecting the unit we discovered a toilet full of soiled toilet paper. The kitchen was missing necessities such as bottle openers, can openers, wine bottle opener, etc, etc. We finally gave up on getting dish towels from them and used the bath towels in the kitchen. Each time we would have to call to request the most recent item we discovered was missing. The toilet seat in one of the bedrooms was so loose you could fall off the toilet. We spoke with the staff several times about the fact that the temperature one of the bedrooms would not get above 62 degrees regardless of how hot the rest of the unit was. After several days the solution they came up with was to shut the vents on all the other rooms. I could go on but you get the idea. I believe that a year from now this will be a phenomenal place to stay but, for the time being, they have work to do.

I WOULD RECOMMEND BASED ON THE QUALITY OF THE UNITS AND THE LOCATION BUT DO IT WITH RESERVATION BASED ON THE SERVICE LEVEL.

  • Stayed December 2010, traveled with family
    • Value
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Helpful?
2 Thank MYancey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
American Fork, Utah
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 12, 2010

From the booking all the way through the check out process, everything seemed to run smoothly. We booked this room sight unseen and were very pleased with our choice. Our son had a Mountain Bike Race and needed to store his bike, they took care of that. We were always greeted with a smile-whether at the check-in desk or just walking around the hotel. Our housekeeping staff kept our room very clean. We only wished the pool was not cleaned so much, so we could have enjoyed it more. This hotel is ideal for both summer and winter activites, located at The Canyons Ski Resort.

  • Stayed August 2010, traveled with family
    • Value
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Helpful?
Thank TSJ61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Centric Park City

Property: Hyatt Centric Park City
Address: 3551 N Escala Ct, Park City, UT 84098-6709 (Formerly Hyatt Escala Lodge at Park City)
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Park City
#9 Romantic Hotel in Park City
#10 Business Hotel in Park City
#15 Family Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Centric Park City 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the Canyons Village within America's largest ski resort,Park City. True Ski-in / ski-out with dedicated Sunrise Lift. Offering deluxe, one, two, three and four bedroom residences. Complimentary transportation to Historic Main Street. ... more   less 
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Also Known As:
Hyatt Escala Lodge At Park City Hotel Park City
Hyatt Centric Park City Utah

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