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“disappointing experience, lack of service and hospitality” 2 of 5 stars
Review of Hyatt Centric Park City

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Hyatt Centric Park City
Ranked #8 of 60 Hotels in Park City
Certificate of Excellence
GreenLeadersGold level
Menlo Park, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“disappointing experience, lack of service and hospitality”
2 of 5 stars Reviewed April 20, 2013

I checked in to this property yesterday. While the facilities are nice, the lack of service and hospitality has been disappointing.

This morning, I stopped by the front desk to ask about suggestions for outdoor activities. The front desk representative then responded, saying there are no outdoor activity options, that they are between winter and summer seasons and everything is closed, that there are no trails for hiking open, and offered no suggestions at all. She also explained that their activity desk is closed for this period, so there isn't a concierge service that provides suggestions. She didn't offer to do any research online or call local activity booking companies. Also, there were no other guests present in the lobby or incoming phone calls, so it appeared that she had plenty of time to offer to look into suggestions.

I then spent ten minutes researching options online. I learned that there are snowshoeing tours available today through All Seasons Adventures company. There is also a nearby Rail Trail that would be good for hiking. She could have suggested other activities, such as perusing the art galleries and shops in downtown Park City, or a guided tour at Utah Olympic Park.

The drip coffee available for purchase in the lobby was very watery. Also, this morning, when I requested over the phone slippers and a sewing kit, I gave them my name and room number. Thirty minutes later, I walked down to the lobby to ask about it. They reviewed the log notes and saw my request, then asked if I was in the room number that had been jotted down, and confirmed that it was the correct room number- no explanation as to why the request wasn't followed up on. At that time, I also spoke with the manager Scott, providing him feedback about my earlier experience this morning asking for outdoor activity suggestions. I also explained I was able to find options (such as the snowshoeing tour) by just taking a little time to do research. He was unapologetic about the lack of help and service. After asking a few times, he agreed to look into options. Later, he called to mention that there is flyfishing available tomorrow morning, no free skating but an evening competitive skating event to spectate, and he recommended the Olympic Park tour.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank angela b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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566 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
San Diego
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 14, 2013

We were there for the last few days of ski season. So the hotel was quite empty, the restaurant was closed, and the staff was minimal. We ended up in suites that were beautiful.

While it is technically ski in, ski out, you do have to get over to the very end of Canyons to get to the hotel It's not Hyatt's fault... just how Canyons has been developed. Canyons requires a lot of transitioning.

Worked out well for us.

Stayed April 2013, traveled with friends
Helpful?
Thank emaij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
3 of 5 stars Reviewed April 10, 2013

I stayed here for spring skiing with my girlfriend in early April.

Room was very small and looked at a dirt wall and some chair lifts. It was hardly the nice view we were promised on the 800 reservation line. They upgraded us to a suite which is a time share which was very nice with a Jacuzzi tub...still didn't have much of a view, but the room was fantastic.

The food was pretty bad. Also, the pool is outdoors without a way to access it from the hotel so you freeze your rear off trying to get to it. Overall, this is a great option if you want to be steps from the lifts at Canyons, but the shuttle service provided by the hotel does not take you to any other resort or even to downtown park city. If you want to go downtown, plan on using your car a lot or there is an hourly shuttle service provided by the town.

Overall, this is one part time share and one part hotel. The service is mixed - some people are very nice and others totally disinterested. I think you get more for your money a mile or two down the road at Best Western or by paying a bit extra to be closer to downtown park city.

This is a great place to stay, but it's not a four star property...it's about 3.5 stars. Nicer than a Hampton inn in a good location, but definitely not as nice as a high end Marriott or other Hyatts.

Room Tip: We heard the sixth floor is nicest. If you want a view, avoid the lower floors that look at the cha...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank REK101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
124 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed April 9, 2013

Been here a few times and its a great place, the units are new and well maintained. The staff are very nice and super helpful. The only thing missing is a full spa but they do have call up services to come to your unit there. Great location and Pool too !

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caracas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 9, 2013

If you are used to a Hyatt experience this is definitely not one of them. There are several great things about this hotel that make them great and others incomprehensible for a "Hyatt" hotel.
On the good side the location is perfect absolutely "ski in ski out" with an almost dedicated lift for the hotel guests, rooms are spacious, well cleaned and maintained, but thats about it. The Hotel is short staffed, making the staff irritable and impolite, there is no room service after 10! but wait i called at 8:30 for room service and i was told that because they were short on staff they closed at 8, and when i told them to call the manager i was told the manager would be there next day at 9 am! LOL. The ski lockers and rental falls short on options and sizes. And breakfast has nothing to do with other Hyatt hotels, buffet is veeeeery limited in options nothing to do with a Hyatt experience. So my conclusion is, this hotel is almost as staying in a house by yourself, you shouldn't count on staff or amenities of any kind. Just stay in your spacious room, cook your meals in the room kitchen and go to ski.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank jorge v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 7, 2013

We just got back from seven nights at the Escala. The hotel was amazing and exceeded our expectations. We stayed in the two bedroom suite which was very luxurious with a well stocked kitchen and very spacious. The service was exceptional throughout our entire stay. The second floor ski rentals shop is literally right on the trail. Having the rentals on-site was very convenient, and the expert staff were very accomodating. For apres-ski, the pool, three whirlpools, spa, sauna, bar, restaurant and fire pit are all right at the hotel and were all five star plus quality. Having seen some of the other accomodations at the Canyons, I believe Escala is by far the best. We are looking forward to returning next year!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ElizabethH528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kailua, Hawaii
1 review
5 of 5 stars Reviewed April 3, 2013

We had a wonderful time at the Hyatt Escala and couldn't have asked for better accommodations. Our suite had an adjoining room for our kids and we all had more than enough space. Everything about our room and the hotel in general was better than we have ever experienced on a ski vacation. After full days of skiing just outside the hotel, it was so nice to return to the luxury of our own room to relax, sit by the fire, do laundry, and cook our own meals in a full size kitchen. The pool, hot tub and steam rooms were an added bonus and were all as beautifully maintained as our room. If we ever needed anything the hotel staff was immediately available and happy to help. We loved being able to rent our equipment right in the hotel (and strongly recommend it as opposed to renting elsewhere), ski out from the second floor each morning and leave our skis with the valets in the afternoon. It was a fabulous week and exceeded all of our expectations!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MaliaM_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Centric Park City

Property: Hyatt Centric Park City
Address: 3551 N Escala Ct, Park City, UT 84098-6709 (Formerly Hyatt Escala Lodge at Park City)
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Park City
#9 Romantic Hotel in Park City
#10 Business Hotel in Park City
#15 Family Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Centric Park City 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the Canyons Village within America's larges ski resort Park City. True Ski-in / ski-out with dedicated Sunrise Lift. Offering deluxe, one, two, three and four bedroom residences. Complimentary transportation to Historic Main Street, Jan -April ... more   less 
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Also Known As:
Hyatt Escala Lodge At Park City Hotel Park City
Hyatt Centric Park City Utah

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