This was my first time to Park City and it's a lovely town. We decided to stay at Hyatt Escala because the reviews weren't too bad and it seemed to be in a good spot.
The hotel is located on the Canyons side, so you are far from Main Street, but it is a short drive (10 min?). It advertises itself as ski-in-out but it's nearly impossible to easily get to or find that part of the run from Canyons...instead, we almost always ended up at the base of Canyons and had to walk a bit to get back to the front of the hotel.
The rooms were "eh". Nothing special at all. The furniture all was very Costco-ish (read: brown and with boring art) and impersonal. Our first room had a loud, humming noise and we had to be switched to another room. The second room was better, but nothing spectacular. Nice big tubs, no jets, basic toiletries (Hyatt brand). Everything was clean. The beds were the best part of the room...very nice, however, the top comforter wasn't soft and made a scratchy noise when you moved in bed. We just took it off nightly and used only the duvet.
Hyatt's staff was fine. The only ones who stood out to me were the valet guys -- all awesome and helpful. The front desk was filled with mediocre staff, who were sort of pleasant but not over-the-top. The restaurant was NEVER filled with people, which was odd and uninviting. Utah has some weird liquor laws, that's for sure. Get ready to always eat something if you want just one drink! There was a small deli type store in the lobby with sandwiches, bagels & coffee, but everything was overpriced. I did appreciate they had slightly healthy snacks (granola bars, fruit) if you are concerned about that kind of thing.
The pool -- nice, but the hot tubs were warm, not hot, and far away from the room if you're staying in the building near the ski valet. Take your pick, be near the ski valet or hot tub, but not both. There was no ambiance outside, no light music, nothing. There is a sauna and steam room near the pools in the restrooms, with lockers but no keys?!
It was overall fine, but just boring and not a retreat at all. I would definitely stay somewhere closer to Main St if I had to do it over again. If I was staying near Canyons, I'd splurge for the Waldorf since it has that awesome gondola that goes right to the base, and seems worth the cost. I'd also recommend to Hyatt they try and pump up the luxury a bit...add some mood music, teach the front desk to work a little harder at being ambassadors, maybe consider a nightly apres ski happy hour?? Something to make it special.
I wouldn't come back with so many other options....sorry, Hyatt.
- Official Description (provided by the hotel):
- Located in the Canyons Village within America's largest ski resort,Park City. True Ski-in / ski-out with dedicated Sunrise Lift. Offering deluxe, one, two, three and four bedroom residences. Complimentary transportation to Historic Main Street. ... more less
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- Also Known As:
- Hyatt Escala Lodge At Park City Hotel Park City
- Hyatt Centric Park City Utah