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“great out door bar”

High West Distillery & Saloon
Ranked #4 of 271 Restaurants in Park City
Certificate of Excellence
Price range: $10 - $40
Cuisines: American
More restaurant details
Restaurant details
Good for: Local cuisine, Bar scene, Special occasions
Dining options: Lunch, Dinner, Late Night, Private Dining, Reservations
Description: Come visit Utah's first distillery since the 1870's, and the only ski-in gastro-distillery in the world. Located in Old Town Park City, at the bottom of Quit N' Time ski run and next to the Town Lift. High West Distillery and Saloon is an intimate gathering place serving nouveau Western fare, a full selection of fine wine and spirits, and our own small-batch, mountain-crafted, award-winning whiskeys and vodkas.
CT
Level 6 Contributor
108 reviews
77 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“great out door bar”
Reviewed January 6, 2014

we stopped by to visit the retail store, and found a great outdoor bar with ice top and big fire- all employees so friendly and atmosphere delightful. We didn't dine here but smelled great

Visited January 2014
Helpful?
Thank CtNoname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HighWest, Manager at High West Distillery & Saloon, responded to this review, January 7, 2014
Dear CtNoname…

Thanks making the trip to High West recently to visit our General Store and noticing our Ice Bar. We hope you indulged in a dutch oven whiskey cider from our cowboy cauldron and invite you to stop back by for lunch or dinner on your next trip west from CT.

Thanks also for taking the time to post a review and comment on our “friendly employees.” Your kind words are appreciated!

Sincerely,

Ted Russell
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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    Value
    Atmosphere
Date | Rating
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English first
Cleveland, Ohio
Level 4 Contributor
44 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Dr Jekyll and Mr. Hyde”
Reviewed January 6, 2014 via mobile

The ambiance at High West is fun and festive. We had a half hour wait and sat at the bar. We sampled several excellent bourbon drinks and had A plus service. When we sat down at our table, however, the experience changed. Our server was friendly and knowledgeable, but after taking our order, he disappeared. The apps arrived, very tasty (loved the pretzels) but dinner didn't arrive for another half hour. All our meals were cold, flavorless and disappointing. We ordered the elk, the cod and the trout. Dont order those dishes. Then, we waited forever for the table to be bussed in spite oft he fact that there were multiple bussers in the room. The waiter never returned to check on us. When our dessert finally arrived, there were still dinner dishes on our table. Then we had to tackle the waiter to get the check. A very disappointing ending to an experience that began so positively.

Visited January 2014
Helpful?
Thank foxfire1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HighWest, Manager at High West Distillery & Saloon, responded to this review, January 7, 2014
Dear Foxfire1…

Thank you for taking the time to share your hot and cold or “Dr. Jekyll & Mr. Hyde” experience recently at High West. Your feedback is greatly appreciated as we strive to provide a consistent 5 star guest experience from entry to bar to table and back again. I would be disappointed as well if my meal and service was as poor as yours and no one noticed. I'll be sharing your review with both our front of house and kitchen staff as a learning tool. Any further details of your High West visit (name/description of server, date/time of visit, where you dined) will help us coach accordingly. My e-mail is below.

Thanks again for your honest feedback and we invite you to join us for a complete positive High West visit on your next trip to Park City from Cleveland. I look forward to hearing from you.

Sincerely…

Ted Russell
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tampa
Level 4 Contributor
39 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“There's a reason the concierge of the best hotels don't recommend High West”
Reviewed January 4, 2014

I suppose it's worth visiting once to say you've been. However, if you've ever visited a Texas Roadhouse steakhouse, you've seen most of what this place has to offer.

In our case, we had reservations that were confirmed months in advance. On the night of our reservations, they claimed to have no record of the reservation.

The door woman was telling people that there was a 2-3 hour wait at 7pm. By 7:30, we were seated and 50% of the tables we could see were empty. There's no telling how much business she cost them on that night alone from people that hoped to eat there and would have waited for a table had they been given a realistic wait time.

Another indicator is that they sell a pretzel and cheese appetizer for $14....and they were out of it!!! My goodness, with the margin on that item, you'd think they'd have a dedicated freezer. Run out of steak, but for sure, don't run out of pretzels!!!

My son and I both ordered the chicken pot pie. It's actually a stew that they they put in a little pot and toss a piece of round flat bread on top of it. Designed for high volume. Ugh. Ironically, this poor food construction allows the stew (I mean pot pie) to spill...which the waiter did, on the head and down the back of woman at the table next to us....and he really couldn't have cared less when she brought it to his attention.

Anyway, I had been once and made the mistake of going again. I fully understand why our luxury hotel does not recommend them. They are off the list for future visits, and quite frankly, there are several other restaurants in PC you should visit before wasting time and effort with this one.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank luxurytraveler2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HighWest, Manager at High West Distillery & Saloon, responded to this review, January 6, 2014
Dear luxurytraveler2012…

First off, thank you for taking the time to post a review of your recent poor experience at High West this past week. While we work diligently on providing 5 star hospitality and service to every guest, clearly we didn’t in your case.

Managing the wait list and existing reservations is always a delicate balance in the Saloon which can lead to inaccurate wait times and empty tables as we have to hold those tables for specific reservations. Your case is a prime example of why we’re eliminating reservations all together and moving toward a restaurant where everyone is welcome on a walk in basis.

We also work hard to meet customer demand of all of our food dishes, and while we felt we baked enough pretzels each day, we fell short a few times. I’ll also be sharing your feedback with the kitchen regrading the Pot Pie.

We always appreciate feedback and will stay focused on your comments in an effort to improve all aspects of the High West experience. Perhaps you’ll come join us again the next time you’re visiting Park City to see if we’ve made progress on your concerns.

Sincerely,

Ted Russell
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Super cool vibe”
Reviewed January 4, 2014 via mobile

Loved the atmosphere and drink selection. Honestly, such a cool place. For food, we shared the burger. Husband thought delicious, I thought pretty good.

Visited January 2014
Helpful?
Thank M011813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HighWest, Manager at High West Distillery & Saloon, responded to this review, January 11, 2014
Dear M011813…

Thanks for the compliments and 5 star review of your recent visit to High West. We appreciate that you enjoyed the place, drink and food and look forward to serving you and your husband again on your next visit from NYC. Manhattan is a solid market for our whiskey so please keep an eye out for it if you’re out and about. We hear of some very creative ways bartenders in the city are utilizing our product.

Thanks again for your comments.

Cheers…

Ted Russell
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Beach Gardens, Florida
Level 6 Contributor
132 reviews
104 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Cool bar and restaurant”
Reviewed January 3, 2014 via mobile

We waited two nights in a row to get into the restaurant. Fire pits outside kept us warm and we could grab a cocktail to bring outside! The food was delicious. We loved the manager, Dan and Holly at the bar was superb. The entire staff is amazing. A great experience and cool atmosphere.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CMBHAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HighWest, Manager at High West Distillery & Saloon, responded to this review, January 4, 2014
Dear msc196...

Thanks for revealing your connections to High West and sharing most everything we provide here at the Saloon. We appreciate your specifics and direction for those considering a visit here in Park City. We'll continue to grind away to provide a welcoming, unpretentious and 5 star experience for every guest.

Cheers...

Ted Russell
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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