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“Inept Service”

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Waldorf Astoria Park City
Ranked #8 of 60 Hotels in Park City
Certificate of Excellence
Park City, Utah
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Inept Service”
Reviewed October 18, 2013

It is a beautiful hotel, it must be said. The staff is friendly, but bumbling. Let’s take room service. Our dinner arrived, along with a couple of bottles of water. They forgot the bottle opener. By the time it arrived, we’d finished our dinner. Then we stepped out of the room for a couple minutes. When I returned our service table had been removed, along with the fresh pot of tea and water bottles I had set aside on the kitchen counter. Now personally, if I’ve spent 12 bucks for water I’d like the chance to drink it. So, for heavens sake, here we are waiting for our drinks again. Incredibly, they forgot the bottle opener a second time. Then, at 9:15pm room service knocks loudly on the door to deliver a cocktail—not mine! But thanks for waking up the sleeping baby.

At the Waldorf I expect exceptional service—not a comedy of errors. This amount of bungling doesn’t make for a relaxing stay, particularly when you have three small kids.

Also, the Kids’ Club is closed. Worth noting their own staff is apparently unaware of this, as I had a bellhop enthusiastically tell my kids they had their own special place on the 4th floor! …. Just kidding!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MichelleBelle2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (223)
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Salt Lake City, Utah
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 16, 2013

Been to this hotel a few times. The first time was shortly after it opened and they were amazing from the get-go. Exceptional service. Beautiful and spacious rooms. Heated pool and Jacuzzi in the winter was fabulous. Secluded hotel means no outside nice. Peaceful. Elegant. Will continue to go here each winter.

Room Tip: If you can get a room with full kitchenette and living room you will not be disappointed.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klh0320, General Manager at Waldorf Astoria Park City, responded to this review, October 21, 2013
We always love to hear back from return guests and are so happy that each stay has been just as enjoyable as the next! It is always nice to hear that our amenities exceeded your expectations and we are looking forward to seeing you again this winter season!

Best Regards,
Kerry Hing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 15, 2013

We stayed at the Waldorf Park City over Labor Day weekend and had a wonderful experience. We booked a 2 bedroom/3 bath suite, and we couldn't have been more impressed with the unit. Both bedrooms were master suites, and we had a total of 4 fireplaces. The kitchen had all Viking appliances, and we had everything we needed to cook during our stay. The service was superb, which was a pleasant surprise given that we were traveling in between seasons. The food was also a highlight. Though there wasn't a lot of options, everything they prepared (particularly the grill at the pool) was exceptional. Our only problem was a manicure I received that was poorly done; however, the spa receptionist quickly remedied this the next day by having another manicurist fix the problem. Otherwise, the rest of our spa services were all top notch. Overall, we will definitely be staying here again next summer as we had a great time and felt like we got our money's worth.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kjbradshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klh0320, General Manager at Waldorf Astoria Park City, responded to this review, October 21, 2013
Thank you for taking time to write a review in regards to your recent stay with us. We are very pleased to hear that you felt comfortable and pampered by our staff and that you were more than impressed with your unit. We look forward to seeing you next summer for another memorable experience.

Best Regards,
Kerry Hing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greendale, Wisconsin
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 13, 2013

This was the third summer that our family had a mini reunion at the Waldorf Astoria park City and we will keep coming back. The staff were attentive and made us feel at home. The room was outstanding and the pool was just the right size and configuration for our family of all ages. The grandchildren loved the "smores" each evening.

Stayed July 2013, traveled with family
Helpful?
1 Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klh0320, General Manager at Waldorf Astoria Park City, responded to this review, October 21, 2013
Thank you for your comments in regards to your stay at Waldorf Astoria Park City. We are glad you had a wonderful getaway and were able to enjoy our amenities, especially the smores with your grandchildren! We are looking forward to seeing you on your next visit to Park City.

Best Regards,
Kerry Hing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 12, 2013

Rather offhand welcome late at night. First night of 3 night stay was in a standard room despite diamond status. Moved to an upgraded room for next 2 nights. Hotel seemed deserted, only one other family was using the pool during our entire stay.

Stayed September 2013, traveled with family
Helpful?
Thank 76Retiredtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klh0320, General Manager at Waldorf Astoria Park City, responded to this review, October 15, 2013
Thank you for taking the time to critique your recent stay with us. I am sorry to hear that you found some of our amenities to fall short of your expectations. Our desire is to present a product that represents a sense of comfort and convenience for you and I hope that we can welcome you back in the feature for a more positive stay.

Best Regards,
Kerry Hing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Park City
Level 4 Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 10, 2013 via mobile

My husband & I booked a standard room with king bed for 2 nights during this 'shoulder season' while putting our home on the market. I must admit that I was disappointed that, as a silver Hilton Honors member, I was not offered an upgrade upon check-in. The hotel was quite empty.

The standard king room was barely big enough to hold the king bed. There is a club chair squeezed in between the bad & the window and it is about an inch from the side of the bed where I had to try to get out. The first night I forgot it was there when I awoke at dawn to go for a run and I slammed my leg into it while getting out of bed. The bath has only 1 sink & is nothing special, though it has a jetted tub.
The staff, especially our shuttle driver, are anxious to please & do well at it. The lobby, spa & fitness center are all very nice, which brings me back to the question I kept asking myself: why didn't this fairly new hotel build larger bedrooms?
It did not even remotely compare to the Waldorf we recently stayed in in Shanghai--or elsewhere.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank parkcityletsgonow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 8, 2013

The hotel is beautiful and the beds are very comfortable. The staff was willing to give rides to the nearby resort area for restaurants and shops. The gym is the best I have seen at a hotel! The only negative is that my room didn't have a desk so if you need to efficiently do work on a computer, ask about that upon arrival.

  • Stayed October 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank R F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Park City

Property: Waldorf Astoria Park City
Address: 2100 Frostwood Drive, Park City, UT 84098-6522 (Formerly Dakota Mountain Lodge & Golden Door Spa)
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Park City
#4 Ski-In / Ski-Out Hotel in Park City
#4 Spa Hotel in Park City
#4 Romantic Hotel in Park City
#5 Luxury Hotel in Park City
#8 Family Hotel in Park City
#12 Business Hotel in Park City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Waldorf Astoria Park City 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
Waldorf Astoria Park City welcomes guests to the largest ski and golf resort in the United States, Park City Resort. Nestled among the pristine Wasatch Mountains, Park City, Utah, is a mere 35 minutes from the Salt Lake City International Airport. The hotel's guest rooms are appointed with custom furnishings, suites with top-of-the-line kitchens and spectacular views of the ski slopes and picturesque Wasatch Mountains. Integral to the guest experience at Waldorf Astoria Park City is its 16,000-square-foot spa and on-property restaurant, Powder. The property was recognized in 2015 by Travel & Leisure for “The World’s Best Hotels”, 2014 as the top hotel in Utah on Condé Nast Traveler’s Gold List also by Condé Nast Traveler “#7 Resort in the West-2013”, and Readers' Choice Awards, “Top 40 Resorts in the West”. ... more   less 
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Also Known As:
Waldorf Astoria Park City Hotel Park City
Waldorf Astoria Park City Utah

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