It is a beautiful hotel, it must be said. The staff is friendly, but bumbling. Let’s take room service. Our dinner arrived, along with a couple of bottles of water. They forgot the bottle opener. By the time it arrived, we’d finished our dinner. Then we stepped out of the room for a couple minutes. When I returned our service table had been removed, along with the fresh pot of tea and water bottles I had set aside on the kitchen counter. Now personally, if I’ve spent 12 bucks for water I’d like the chance to drink it. So, for heavens sake, here we are waiting for our drinks again. Incredibly, they forgot the bottle opener a second time. Then, at 9:15pm room service knocks loudly on the door to deliver a cocktail—not mine! But thanks for waking up the sleeping baby.
At the Waldorf I expect exceptional service—not a comedy of errors. This amount of bungling doesn’t make for a relaxing stay, particularly when you have three small kids.
Also, the Kids’ Club is closed. Worth noting their own staff is apparently unaware of this, as I had a bellhop enthusiastically tell my kids they had their own special place on the 4th floor! …. Just kidding!
- Official Description (provided by the hotel):
- Waldorf Astoria Park City welcomes guests to the largest ski and golf resort in the United States, Park City Resort. Nestled among the pristine Wasatch Mountains, Park City, Utah, is a mere 35 minutes from the Salt Lake City International Airport. The hotel's guest rooms are appointed with custom furnishings, suites with top-of-the-line kitchens and spectacular views of the ski slopes and picturesque Wasatch Mountains. Integral to the guest experience at Waldorf Astoria Park City is its 16,000-square-foot spa and on-property restaurant, Powder. The property was recognized in 2015 by Travel & Leisure for “The World’s Best Hotels”, 2014 as the top hotel in Utah on Condé Nast Traveler’s Gold List also by Condé Nast Traveler “#7 Resort in the West-2013”, and Readers' Choice Awards, “Top 40 Resorts in the West”. ... more less
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- Also Known As:
- Waldorf Astoria Park City Hotel Park City
- Waldorf Astoria Park City Utah