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“Beautiful hotel, excellent service.” 4 of 5 stars
Review of Canyons Grand Summit Hotel

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Canyons Grand Summit Hotel
Ranked #18 of 60 Hotels in Park City
Certificate of Excellence
Salt Lake City, UT
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful hotel, excellent service.”
4 of 5 stars Reviewed July 29, 2013

We stayed at this hotel over the fourth of July and loved it so much, we went back this weekend. We have two kids - 6 and 9 - and they love it. On the weekends, there is a lot going on around the common patio area of the resort. You can listen to a concert and grab some ice cream, and the boys loved taking the Cabriolet gondola down to the parking lot and back. It's intended as a shuttle, but feels more like a ride. The scenery is beautiful.
I also cannot say enough about the service. Everyone is great from the valet to the man who came in and set up the sofa sleeper for us. Super friendly and patient with my kids. The rooms are great. I'd recommend a balcony room, though we didn't really end up spending a lot of time in the room. We like heading down to the pool - which is heated and great especially in the morning before it gets too crowded.
The only complaint I have is with the food. We've had 3 dining experiences at this resort. We ate dinner one night at The Farm and the food was terrible. We had a large table and ordered several different things, and by the end the only thing we could eat was the kids Mac and cheese. We ordered room service the next morning, which was very expensive. Half our order did not come and what did was also not very good. This time we ate at a sports bar called Drafts. Again - it took forever for our food to get there and most of it was not good.
We will definitely stay at this hotel again, but we will eat somewhere nearby before heading up to our room.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kxvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
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English first
Cincinnati, Ohio
1 review
2 of 5 stars Reviewed July 27, 2013

House keeping is terrible. Had to talk with them every day. Always fell on deaf ears. Everthing else was ok. This makes for bad experience. Management does not even respond. Sad leadership. I heard other complaints with same problems from several in our group.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Zeb T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
1 review
5 of 5 stars Reviewed July 23, 2013

Loved everything! Especially the pool area was so nice and clean! Rooms are spacy, clean and quiet. But the price to stay is little expensive and would love to stay every year if it was more affordable! :)

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Name486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 19, 2013 via mobile

We reserved two rooms for our family of 6. It was like we were at home with a beautiful kitchen, sauna, dining and living room areas. The kids had plenty of space to play and their very own living room so we had our privacy; plus we could cook some of our meals instead of spending money eating out 3x/day. We had a gorgeous view of the pool from our room. Independence Day festivities were incredible beginning July 3rd just steps from our hotel! There were bands, fireworks, plenty of fun for kids and yummy food. The next morning, a free shuttle took us to Main St for the parade. We hung out at Park City Park where there was more live music, games, food, rugby games, and treats all day with more fireworks at night. The valet was very friendly and prompt if we needed our car. Check-in and out was seamless. The pool was fantastic with three hottubs. We also rode the gondola and did the Red Pine and Look Out zip tours. Very cool!!!! The rooms were traditionally decorated. I wouldnt say the rooms were "luxurious" but they were certainly tasteful, clean, and well-appointed. The food was good at the restaurants although a bit pricey for a large family. Overall, it was a truly enjoyable time for us and we have decided it will become a tradition for our family to come stay here during Independence Day weekend. We also plan to come stay and ski during the winter.

Stayed July 2013, traveled with family
Helpful?
1 Thank LCM N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSHotelManager, General Manager at Canyons Grand Summit Hotel, responded to this review, July 23, 2013
I am delighted to read that you had such a wonderful time at the hotel over the holiday weekend. Your response is what it is all about, what we strive for every day when we come to work... and that is creating an experience of a lifetime, long lasting memories, and hopefully tradition! This particular holiday is one of our favorites to celebrate, as you experienced with all the activities that we hold on property. We find that it is a great way to kick off the holiday right with a celebration here at Canyons, while still being able to enjoy all that Park City has to offer on the actual 4th.

I am also pleased to read that you found our accommodations just right for your family. Having fully stocked kitchens is quite beneficial when you have children and don’t want to necessarily eat out every meal. Thank you for taking the time to submit your review and on behalf of Canyons staff we thank you for staying with us.

Mary Sorensen
Grand Summit Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bountiful, Utah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 9, 2013

When we checked in, we were asked if we came to watch the fireworks. We said yes and I told the person at the front desk that July 4th was my husband’s birthday. That night when we came back to the room there was a card wishing my husband a Happy Birthday and a wonderful dessert. We could not believe that the Canyons did this. We will be back again and have already recommended the Canyons to many of our friends.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSHotelManager, General Manager at Canyons Grand Summit Hotel, responded to this review, July 23, 2013
Thank you for taking the time to submit a great review for the Grand Summit Hotel, as well as staying with us on such a special weekend. It is wonderful to read that you had such a great stay with us, and that you have spread the word about our resort.

Here at the Grand Summit we put a huge emphasis on creating that special experience for our guests. So when we find out that someone is celebrating a special day, such as your husband, it is our honor to help him celebrate. It is feedback such as yours, that keeps us motivated to keep providing these moments. We certainly hope that you come back to visit again soon. Thank you for picking the Grand Summit for your extra special holiday weekend!

Mary Sorensen
Grand Summit Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 7, 2013 via mobile

My wife and I enjoyed a wonderful weekend getaway. Whether it was mini-golfing, riding the gondola, or hiking, everything was perfect. However, the food left much to be desired. Our order was wrong twice and we were never really satisfied after we ate. Everything is so overpriced and room service took way too long. All in all, we enjoyed our time and would recommend staying if you bring your own snacks :)

  • Stayed July 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank wasatch91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, General Manager at Canyons Grand Summit Hotel, responded to this review, July 8, 2013
I am delighted to hear that you were able to escape the heat of the valley and head on up to us for a cooler weekend. I am also happy that you were able to enjoy some of our summer activities. Thank you for letting us know that you felt we need an improvement in the food and beverage area. I have shared this with our F&B department as they are always interested in feedback, be it positive or negative. It is with guest feedback that allows us to know where to focus our energy.
Thank you for staying with us and we hope that you come back to visit soon!

Mary Sorensen
Grand Summit Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagler Beach, Florida
Level Contributor
114 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 1, 2013

I stayed in June 2013 for a week on a seminar. I found the location was the Grand Summit's best factor. It is centrally located nearby all the shopping, bike and hiking trails, and lifts. Had a lovely 1 bedroom suite with a nice kitchen. I can only imagine what it might be like if there was snow. The room looked out to the ski slopes, bike trails, miniature golf, and the gondolas. This hotel is kids friendly. I noticed that they have day care for children and a children's activity center as well. Was not impressed by the hotel's restaurant's. It had a small cafe that carried very little. Another restaurant had only buffet breakfasts, and limited items (all southwest) for lunch and dinner, but did have a spectacular view. Never made it to the restaurant that served Dinner. It was only open half the time during my visit, although I had read that it was good. I would come back here. The staff was very pleasant and helpful!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank flaglyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, General Manager at Canyons Grand Summit Hotel, responded to this review, July 8, 2013
Thank you for taking the time to write a review for the Grand Summit. I am happy to read that you overall found us satisfactory and would come back to stay again; particularly with our service, as we strive to exceed your expectations. The location of the Grand Summit is one of our greatest assets as it allows guests to be centralized here on property, and only a short distance from downtown as well. I am glad to read that you agree.

While I am pleased to read that you appreciated our gorgeous views, particularly from our restaurant, it is disappointing to read that you were not impressed with our food options. I would expect a guest to stay and enjoy all aspects of their vacation, and appreciate that you have shared this. Your feedback has been given to the appropriate departments for discussion.

I hope to have you return in the future and thank you for your business on behalf of all the staff at the Grand Summit Hotel.

Mary Sorensen
Grand Summit Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Canyons Grand Summit Hotel

Property: Canyons Grand Summit Hotel
Address: 4000 Canyons Resort Dr, Park City, UT 84098-6546
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Park City
#8 Luxury Hotel in Park City
#8 Spa Hotel in Park City
#9 Ski-In / Ski-Out Hotel in Park City
#19 Family Hotel in Park City
#19 Business Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Canyons Grand Summit Hotel 4*
Number of rooms: 358
Official Description (provided by the hotel):
The Grand Summit Hotel, a AAA Four-Diamond resort, sits majestically in the heart of the Resort Village. This property is a combination of beautiful design, exceptional ski-in / ski-out location, attentive service and livable luxury. It has the variety to suit the most diverse families and groups, with 350 lodging options including hotel rooms, studios, 1, 2 and 3 bedroom suites and expansive luxury penthouses. From the moment you arrive to the covered porte cochere of the Grand Summit, our staff is dedicated to making your stay here at Canyons an exceptional experience. Whether you need to relax in our warm and inviting grand lobby after a long travel day, or you are inclined to get out and enjoy the outdoors as quickly as you can get checked-in, our concierge and bell staff are at your service. Of course, there is no shortage of amenities, depending on your room choice--all rooms have color televisions (flat screen), terry-cloth robes (available on request), coffee makers, hair dryers, iron & board, down comforters, alarm clock and CD player/stereo. Many rooms have balconies, fireplaces, whirlpool tubs and full kitchens with service for eight people featuring GE Profile appliances and granite countertops. High-speed wireless internet access (WiFi) is complimentary throughout the hotel. Our outdoor heated pool is the place to relax. If your adventures exploring the outdoors wear you out, try a relaxing massage or indulge yourself with a luxurious spa treatment from the Canyons Resort Spa and Health Club. Dining options include The Farm, Red Tail Grill and First Tracks Cafe. ... more   less 
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Also Known As:
Canyons Grand Summit Hotel Park City, Utah
Canyons Grand Summit Resort
Summit Park City
Park City Summit

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