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“Wonderful, gorgeous place”
5 of 5 bubbles Review of Grand Summit Hotel

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Grand Summit Hotel
Ranked #20 of 60 Hotels in Park City
Certificate of Excellence
Virginia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Wonderful, gorgeous place”
5 of 5 bubbles Reviewed October 17, 2012

I visited the Canyons for business but look forward to returning for pleasure. The hotel is beautiful..the staff is friendly and professional...the restaurant has a great menu, and Park City is so very charming.

Room Tip: The corner rooms have a lovely fireplace. The room is not large, but the fireplace adds a lot of cha...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carmensmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, Manager at Grand Summit Hotel, responded to this review, October 22, 2012
Thank you so much for this great review of the Grand Summit at Canyons Resort! I am so pleased you found our hote to be "beautiful" and our dedicated employees to be "friendly and professional." We couldn't agree more that "Park City is so very charming" and we are very happy to hear that you enjoyed your stay.

We look forward to your future visit here at Canyons and are all very excited to see you again soon.
Best regards,

Ian Dailey
Director of Front Office Operations
Canyons Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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561 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (126)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 11, 2012

Hotel was great and the staff was friendly. Transportation to downtown is accessible by way of free shuttle on Main Street which makes it nice. We were there in fall which is considered off season but wow what amazing views we had we can't wait to go back in winter!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mrsdenice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, Manager at Grand Summit Hotel, responded to this review, October 22, 2012
What a great review of the Grand Summit! I am so pleased to hear that you enjoyed your stay and that the "hotel was great and the staff was friendly." I couldn't agree more that fall is an amazing time to be in Park City and with simple transportation options it makes it very easy to get around town and enjoy the colors.

I look forward to your return visit this winter season to Canyons to enjoy the resort with its full offerings. Canyons is truly an amazing place during the winter and I am confident you will find every bit as dazzling as you did this fall.
Best regards,

Ian Dailey
Director of Front Office Operations
Canyons Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Salt Lake, Utah
Level Contributor
364 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
4 of 5 bubbles Reviewed September 26, 2012

The Grand Summit Resort Hotel is a nice hotel with well-appointed rooms, comfortable beds, and nice views. The staff is friendly and helpful, even offering a late checkout, and rooms are very comfortable, although a sitting chair would have been more comfortable than the single desk chair provided. The amenities are nice and our room had a nice large jetted tub. The location is fantastic and our room looked out over the slopes, which are a colorful mosaic in fall.

I do have just a few comments (complaints). The room had no glasses so we had to drink our water from the coffee cups. There is no way to order a drink to enjoy on the lovely porch. Utah liquor laws don't allow a drink to be taken from the bar to the room, so if you want to enjoy an evening drink on the romantic porch, bring your own. The fireplace didn't work (evidently it was too early in the fall to have it lit, but it was very cool and would have been quite nice).

These annoyances weren't enough to keep me away in the future. Stay here with confidence.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank diinslc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, Manager at Grand Summit Hotel, responded to this review, September 28, 2012
Thank you for review of the Grand Summit Hotel. I am so pleased that you found our staff to be "friendly and helpful" and that they were able to offer you a late check out per your request. We take great pride in our talented and dedicated employees and I am very happy they met your expectations. It was also great to hear that your room was "comfortable" and that you enjoyed our spectacular fall colors while you were here.

I truly appreciate your feedback regarding some of the items in your room and I assure you that your concerns will be addressed. We always strive to meet our guests' requests and there should be no reason we could not meet yours. This type of feedback only helps us improve our business and I will be sharing it with our departmental managers.

I do hope you find your way back to Canyons soon, perhaps during the winter season to enjoy the Resort and our full scope of offerings. Thank you again for this review and we look forward to your return visit!
Best regards,

Ian Dailey
Director of Front Office Operations
Canyons Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
160 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed September 26, 2012 via mobile

Staying here at present, room doesn't have a desk, but other facilities like the bathroom or sometimes the kitchens in rooms outweigh this required.comfortable beds, attentive staff, nice gym and spa treatment available...how many pillows!, no need for the 10, found my bed under there somewhere...great location for skiing the canyons resort in winter, no snow at present mind you. Evening wise is quiet, so shuttles to main street are good here. Internet, I agree is slow, telephone network is also patchy.Still, a lovely ski setting, very classy, staying here in the winter would be $$$,as opposed $ now..been here a few times generally for business and would return.

Stayed September 2012, traveled on business
Helpful?
1 Thank MrWiz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, Manager at Grand Summit Hotel, responded to this review, September 28, 2012
Thank you for this candid review of the Grand Summit! I am very happy to hear that you are finding your room enjoyable with a "comfortable" bed, "nice gym and spa" and that our "attentive staff" has been able to meet your needs.

I must apologize that you experienced difficulties with our wifi service and telephones. If you are still on property, please reach out to me and I would be happy to provide any assistance I can to improve this experience for you. We do offer different settings of Internet access to help increase the bandwidth and I would be happy to assist in this matter.

I truly hope you choose to return to Canyons Resort and the Grand Summit Hotel this winter to enjoy our "lovely ski setting" and get some great powder turns in with all of us here in Park City. If you would like to discuss your stay further, please do not hesitate to reach out to me at your convenience.
Best regards,

Ian Dailey
Director of Front Office Operations
Canyons Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, OR.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 24, 2012

We stayed for 9 nights in a fantastic, two-story (time-share) suite with separate Master bedroom/bath, full kitchen, living room, loft with full queen & second bathroom, 3 flat screen TVs, DVD player and even a token balcony that overlooked the pool and had a great view of the ski slopes behind the resort. The room was clean and decorated tastefully. The couches, chairs, bed all very comfortable. The kitchen was stocked well enough with pots/pans/utencils to do some simple cooking. It didnt include coffee filters and there wasn't a wide variety of dishes. The large fridge, microwave and halogen stove all worked well. The staff were exceptional! The concierge and valet staff were very friendly and offered great advice about local dining spots and places to shop. Housekeeping staff were thorough and professional. Being there in August, we took advantage of using the ski slopes for some mountain biking. The Lift staff were also friendly (couple of them were Oregon transplants!) Was it expensive? Yeah, a bit. The restaurants on-site were all top-class and quite spendy! Thus, we spent most of our $$$ in town at the local spots (separate reviews). The city of Park City was quite high-browed, but we expected that. Most of the shopping, restaurant and hotel staff were quite pleasant, friendly, helpful and down-to-earth. Would we go back? I would. But, if you're from the "lowlands", give yourself a day or two to acclimate! The 7500 ft elevation change from home was a bit of a shocker!

Room Tip: If you can get a line on a time-share, do it. Having breakfast in the room and a fridge for perisha...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SalemBikeGeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, Manager at Grand Summit Hotel, responded to this review, September 28, 2012
Thank you so much for this incredible review of the Grand Summit Hotel! I don't know what more to say than "WOW" and I am so happy to hear that you had such a wonderful time at our Resort. Summer in Park City is a wonderful time and the mountain biking here is great!

Most importantly I am so pleased to hear that you found our staff to be "exceptional" - from valet to housekeeping to our lift operators! We take great pride in our talented team of employees and it is great to hear that they contributed to your amazing experience.

Once again, thank you so much for this great review and we are all so excited that you enjoyed your trip to Park City. I truly hope you come visit us during the winter season to enjoy the Resort and all of its offerings, and at the very least, that you come back and see us again next summer for another great adventure. I appreciate the feedback you have provided us and we all look forward to your next visit!
Best regards,

Ian Dailey
Director of Front Office Operations
Canyons Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed September 21, 2012

Very nice property with friendly staff and great mountainside location. Nestled on the mountainside with other equally compelling properties, Grand Summit is a great choice for a relaxed get away.Was there in September and admittedly not during a busy period, but the staff was great, food excellent, and the venue was of course outstanding. An easy trip into Park City to explore that delightful town and the 5 star restaurants that, at least on a per capita basis, are very plentiful. Chair ride to the mid-mountain lodge was a treat and the views breathtaking. All in all, a good choice....

Room Tip: Go for the suites...a little more room, not that much more in price.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tondalayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, Manager at Grand Summit Hotel, responded to this review, September 23, 2012
Thank you for great review of the Grand Summit Hotel. I am so pleased to hear that you enjoyed your stay at our property and found it to be a great fit for your "relaxed get away."

To hear that "that staff was great, food excellent, and the venue was of course outstanding" truly makes me smile as we take great pride in our amazing employees and of course our property. We strive to create a home away from home for all our guests and I am so happy that you found this at Canyons.

I look forward to your return visit, hopefully during our winter season to experience the full scope of our offerings. Once again, all my thanks for your review and we look forward to seeing you soon!
Best regards,

Ian Dailey
Director of Front Office Operations
Canyons Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
8 reviews
1 of 5 bubbles Reviewed September 19, 2012

We stayed here over the memorial day weekend and expected higher quality from the Canyons.
We were "welcomed" with an unfriendly, uncaring, unknowing staff. Our room wasn't ready (30 minutes early). The front desk staff didn't know anything about the free concerts there, the new activities (paddle boating, disk golf, or mini putting range). Upon entering the room, the balcony was way bigger than the room itself, there was no table to eat on, the bed was old. Later, the hot tubs and spa was completely packed with kids, no towels at all, people waiting in line to use them.
Disappointed, we went back to the room to go to bed and the sheets were brown and bally. Got new ones and had the same exact problem. For the price, we expect decently new sheets. We will never stay here again and will not recommend it to anyone. They really don't care.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, Manager at Grand Summit Hotel, responded to this review, September 21, 2012
Please accept my most sincere apologies for your recent experience at the Grand Summit Hotel. Clearly what you endured is not what we strive for and is out of character for a Canyons vacation. I am so sorry you found our staff to be uncaring and unfriendly as we pride ourselves on our talented team of employees and the service they put forth to our guests.

This holiday weekend was indeed extremely busy for the Resort, however, that is when our team should shine and show everyone what an amazing place Canyons is. Feedback such as yours is extremely valuable to us and we will continue to strive to meet your requests and needs, as well as address these issues for others as they come to the resort.

I would enjoy the opportunity to speak with you regarding your visit and hope that you would grant us the chance to win you over with a true Canyons experience. If you would like to discuss your stay, please contact me at your convenience.
Best regards,

Ian Dailey
Director of Front Office Operations
Canyons Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Summit Hotel

Property: Grand Summit Hotel
Address: 4000 Canyons Resort Dr, Park City, UT 84098-6546 (Formerly Canyons Grand Summit Hotel)
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Park City
#8 Spa Hotel in Park City
#9 Ski-In / Ski-Out Hotel in Park City
#19 Business Hotel in Park City
#19 Family Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Summit Hotel 3.5*
Number of rooms: 358
Official Description (provided by the hotel):
The Grand Summit Hotel, a AAA Four-Diamond resort, sits majestically in the heart of Canyons Village. This property is a combination of beautiful design, exceptional ski-in / ski-out location, attentive service and livable luxury. It has the variety to suit the most diverse families and groups, with 350 lodging options including hotel rooms, studios, 1, 2 and 3 bedroom suites and expansive luxury penthouses. From the moment you arrive to the covered porte cochere of the Grand Summit, our staff is dedicated to making your stay here at Canyons Village an exceptional experience. Whether you need to relax in our warm and inviting grand lobby after a long travel day, or you are inclined to get out and enjoy the outdoors as quickly as you can get checked-in, our concierge and bell staff are at your service. Of course, there is no shortage of amenities, depending on your room choice--all rooms have color televisions (flat screen), terry-cloth robes (available on request), coffee makers, hair dryers, iron & board, down comforters, alarm clock and CD player/stereo. Many rooms have balconies, fireplaces, whirlpool tubs and full kitchens with service for eight people featuring GE Profile appliances and granite countertops. High-speed wireless internet access (WiFi) is complimentary throughout the hotel. Our outdoor heated pool is the place to relax. If your adventures exploring the outdoors wear you out, try a relaxing massage or indulge yourself with a luxurious spa treatment from the Park City Boutique & Spa. Dining options include The Farm, Red Tail Grill and First Tracks Cafe. ... more   less 
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Also Known As:
Canyons Grand Summit Hotel Park City
Canyons Grand Summit Resort
Summit Park City
Park City Summit
Grand Summit Hotel Park City, Utah

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