This is the second time that my family has stayed at this hotel in the last 6 months. The last time we stayed here we were not overly impressed but there was a death in the family and we had to make another quick trip to the Utah area.
Wow! this time was so much worse than our first visit in April. We booked a Suite since we have 2 young kids and had them sleep on the pull out futon that they provide. We opened the bed to find out a mysterious substance... ie. spunk on the bed. We called the front desk as soon as saw it and they said they would have someone steam clean the location. We were out all day the next day. Came back late and found that the bed was not cleaned. DISGUSTING.
We put many layers of sheets and towels so our children were not being subjected to the filth but still for the price we were paying we expect to be clean. That is a basic expecation when you book a hotel.
However, after escalating to the manager and leaving various messages for her, we never had the problem resolved while we there.
But wait there's more! La Quinta sent me a survey after our visit and I provided real and honest feedback on our visit. The scores were quite low overall and they never followed up. Never checked in to see the specifics or to take care of very unhappy customer.
My advice... stay away from this hotel. Any management chain that is okay leaving filth in the room after customers complain not once, not twice, but 3 times doesn't get it. Also, makes you wonder what other items they are skipping when it comes to cleanliness of the room.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, LaQuinta, Travelocity, Cancelon, Orbitz, Hotwire, TripOnline SA and Cheap Tickets so you can book your La Quinta Inn & Suites Orem University Parkway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- La Quinta Inn And Suites Orem University Parkway
- La Quinta Inn & Suites Orem University Parkway Hotel Orem
- La Quinta Orem
- Orem La Quinta
- La Quinta Inn & Suites Orem University Parkway Utah