Our teams decided to stay at the this hotel for our state baseball tournoment. We had two teams from out town and had booked at least twenty rooms. Since our teams played till after ten each eveing we made an arrangement for the pool to stay open for our boys for an extra hour. All day long our boys looked forward to swimming after their games. They swam for fifteen minutes when the desk clerk came and kicked them all out. When our team manager told her about the arrangement she had made with the day manager, the desk clerk refused to honor it.
The next day our team manager complained to the manager about the way we had been treated the night before, and all she said was "I can't do anything for you." That day noone on our teams had their rooms cleaned. I have never experienced such petty customer service.
On top of all this, our room smelled musty, it had not been vacumed when we arrived on day one. On day two before the pool incident it still had not been vacumed when "cleaned." I had to get the maid to come back by insisting if she would not vacume the floor I would take the vacume and do it myself.
I will NEVER stay here again and I am quite certain no one from my town will stay there again either, as we are busy spreading the word about the treatment we recieved.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, LaQuinta, Expedia, Orbitz, Priceline, TripOnline SA, Travelocity, Cancelon, Hotwire and Cheap Tickets so you can book your La Quinta Inn & Suites Orem University Parkway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- La Quinta Inn And Suites Orem University Parkway
- La Quinta Inn & Suites Orem University Parkway Hotel Orem
- La Quinta Orem
- Orem La Quinta
- La Quinta Inn & Suites Orem University Parkway Utah