Had dinner with 5 others on a Saturday night and the place was pretty empty being it was a weekend and very close to the holidays. The atmosphere was ok, nothing fancy and rather plain, although there were beautiful views out the 11th floor window.
Our waitress was new and we won't fault her for that, but perhaps she wasn't trained properly by management? While ordering the steak, she didn't ask how we wanted it done. Also after brining dessert, she dumped a bunch of spoons on the table as if we were in some kind of diner. There were other things, but like I said, perhaps proper training was lacking for a restaurant that is charging upscale prices.
The appetizers were just ok. The salads that came with the entrees were very small. I had the halibut in lemon sauce which was barely warm when it arrived at my table. The fish itself was very salty and the lemon sauce ok. The vegetables and brown rice with nuts and cranberries were very good. Someone in our party had the bacon wrapped filet mignon and said it was excellent, cooked perfect! So far not too bad. It all went downhill at dessert. One of us ordered the lava cake and the rest ordered the lemon creme brûlée. Both of them were lacking. The lava cake had no lava what-so-ever. And the brûlée was nothing like any other brûlée i've ever had before. It tasted like one of those cheesecake box mixes. And the topping was barely torched and not a crispy glaze; you were crunching on large granules of sugar. Very unappetizing and disappointing. There was an older woman on the floor and as she was walking by, I asked her if the lava cake should have lava. She defensivly said she had no idea, which surprised me - did she work here or what?? It was really in the manner in which she said it, as if she wasn't concerned. Apparently, she checked and came back and said that the cake should have lava, but it must have been overcooked. When I mentioned that it looked like it didn't have any chocolate in the middle at all, she said "the chef is my husband and wouldn't lie" then stormed off. When the waitress brought our bill, I told her we were very unsatisfied with all of our desserts, she apologized and had them removed from the bill. The older woman came over and asked (again defensively) what was wrong with the creme brûlée. When we told her, she really wasn't interested in listening to any of our constructive criticism, but just about defending it. This woman clearly isn't suited for a customer service job, it was evident all night. She should check out Bistro 258 down the street where I dined for lunch the week prior and had the lava cake that was brilliant, along with the excellent customer service!