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“The best service ever”

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Hilton Garden Inn Ogden UT
Ranked #2 of 21 Hotels in Ogden
Certificate of Excellence
Reviewed May 8, 2013 via mobile

We love this newly built hotel. It is really close to downtown- walking distance. The front desk staff were all nice. Also provided us a great breakfast. Try their blueberry waffle for breakfast. They provide coffee, lemonade, hot chocolate & tea all day. Also one of the staff came to our room in the evening to give us a dessert, that made us feel special. We will stay here again.

  • Stayed: May 2013
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1  Thank fnpent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this reviewResponded May 11, 2013

Dear fnpent,

We were proud you recognized and appreciated the many small touches that make up the HGI experience and "best service ever".

Providing excellent service and a clean, well maintained hotel is our goal and we are pleased we have successfully achieved this with you.

Thank you again for recommending us so highly. We will look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn

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617 - 623 of 702 reviews

Reviewed May 8, 2013

Very nice location right in the Entertainment district. Very nice rooms and very clean. the only problem with the room is the square pedestal the bed is on i kept running my shins into it. Very comfortable bed. The breakfast was not as nice, very confusing. Why have someone wait on you if they only bring you your ordered eggs. Wait staff was very interested in what was going on in the Kitchen then providing any service. If I have to get up and down to get my drinks and sides why have have wait staff at all.

Room Tip: eat somewhere else for breakfast
  • Stayed: April 2013, traveled on business
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Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this reviewResponded May 11, 2013

Dear Mike H,

Thank you for taking the time to share your experience at the Hilton Garden Inn. We were pleased to learn you enjoyed our facilities, service and amenities.

That being said, I apologize for your hurt shins and for the confusion with our breakfast buffet. Thank you for your suggestions and comments on ways to improve. I want to assure you that your feedback is taken to heart. We will reevaluate our buffet procedures in our next food and beverage meeting.

Thank you again for the candid feedback. It is invaluable to our continuing effort of improving the Hilton Garden Inn experience. We will look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

Stayed here during the first weekend of May for the USA Collegiate Cycling Championship that was going on in beautiful Ogden. I can't say enough great things about this hotel. We loved our stay! Hotel is in the perfect location in town close to lots of great restaurants, shopping, and entertainment. You can easily walk from the hotel to many places.

Every single staff member from the front desk, lobby restaurant, housekeeping, & maintenance always said hello, made eye contact, and smiled. They were so friendly and helpful whenever we had any questions or problems. Room was spotless, and the beds were incredible! Slept very well. Room decor & furnishings were new and top-notch. It was always quiet in the room even with the hotel at full capacity & lots of activity outside. Breakfast was outstanding. Wonderful selection of fruit, juices, and hot items. Fitness center, pool, and business center are all very nice.

Recommend highly to business travelers, families, and anyone looking for a weekend escape. Incredible value for what you get.

  • Stayed: May 2013, traveled with friends
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Thank maconMouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this reviewResponded May 11, 2013

Dear maconMouse,

Thank you for taking the time to share your experience with us at the Hilton Garden Inn. We are pleased you chose the HGI and humbled by your kind remarks.

We could not be more pleased to learn that your stay was so favorable. It is sincerely rewarding when our team members make the difference in our guests stay.

Thank you again for your valuable feedback. It is invaluable to our continuing effort of improving the HGI experience. We will look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn

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Reviewed May 3, 2013

First off this place is new, still looks new, construction and finishing was done well, beds and rooms were up to date, TV was excellent, large flat screen; "mega" premium channels for free. Now the Manager Matt, this guy has his head on right, great attitude, outstanding customer service and respects and treats the guests with courtesy and care. He may be new to the area but has the answers for places near by to eat drink etc. All in all great place to stay right in the center of the rejuvenated and renovated downtown, somewhat eclectic with a Boulder 16th St. feel and brew pubs and eateries.

Room Tip: King rooms ask for the street view..
  • Stayed: May 2013, traveled on business
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Thank madbeacher2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this reviewResponded May 11, 2013

Dear madbeacher2009,

Thank you for taking the time to share your experience at the Hilton Garden Inn. We are honored by your kind and thoughtful feedback.

We were delighted that you recognized and appreciated the efforts of our General Manager Matt Seamons, The wealth of knowledge acquired by Matt is truly beneficial in providing positive experiences and top notch hospitality.

Thanks again for such high praise. We will look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

I travel to the Ogden area for business several times a year and have been watching with interest the construction of this new Hilton Garden Inn. I finally had a chance to stay there, and I'm very, very impressed (which isn't easy to do).

I'm a HHonors loyalist in general, and the Garden Inn is my personal favorite of the Hilton family. so I stay at a lot of them all across the country. I find them consistently modern, well-kept properties with friendly staff. But the HGI in Ogden is another notch higher than your average HGI.

When I checked in, the desk staff were over the top friendly and helpful. From a quick check-in to good advice and directions to the cuisine type I'd asked about, they are incredibly customer-service focused. Every time I walked through the lobby to/from my room, they made eye contact and offered a friendly "good morning / afternoon". What they did by doing that was offer up an unsaid "I don't want to be a bother, but I'm available and approachable if you need anything". That, ladies and gentlemen, is an art form and I don't know how the management has implemented it but it's subtle (as it should be) and very welcoming.

The management is very aware of the loyalty displayed by HHonors members to the Hilton brand, and literally does everything they can to make an HHonors member as welcome and comfortable as possible. HGI Ogden sets the standard for how to keep HHonors members from switching to another brand. Particular kudos to Todd, the Assistant Manager; a young man who understands the hotel business and executes the business model flawlessly

The rooms are great, with great views. The location is great. There are lots of good restaurants within walking and driving distance. If you want to rock climb or indoor sky dive, there's even a facility across the street. A movie complex is across the other street.

Kudos to the management team for establishing and maintaining such a first-rate Hilton property. I'll be back.

Room Tip: This is one of those properties where if you ask the staff for what you're looking for, they rea...
  • Stayed: April 2013, traveled on business
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1  Thank A_Montana_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this reviewResponded May 8, 2013

Dear A_Montana_Traveler,

Thank you for taking the time to share your most thoughtful feedback. We are honored you chose to return and stay with us at the Hilton Garden Inn.

We were especially pleased that you recognized the small touches we provide to care for each and every guest. It is our goal to provide the best in service and amenities and we are thrilled we have successfully executed this with you.

Thank you again for such a remarkable review. We are grateful to have earned your trust and will look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

We had a great time and the hotel was fantastic! The rooms were very clean and comfortable, the service from the check-in to the check-out was fast and friendly. My family and I enjoyed our stay and will definitely be staying at this hotel again and look forward to staying at other Hilton Garden Inns.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Corey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this reviewResponded May 1, 2013

Dear Corey G,

Thank you for taking the time to share your experience at the Hilton Garden Inn. We are thrilled by your comments and honored we have gained your trust.

Thank you for recognizing and appreciating the many features that create the HGI experience.

We will look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

This has to be one of the best Hilton Garden Inns in the country. Although it's not as grand as others in larger cities, the service and features of the hotel are something to write home about. Every member on the staff was very nice, always smiling when you talk to them. The food in the American Grill really set the standard for all the other Garden Inns with the American Grill. Hilton went "green" on this building by installing motion activated lights in hallways and rooms. Im sure the utilities operate on greener, cleaner systems as well. For the price I paid I would travel here for personal reasons in the future.

  • Stayed: April 2013, traveled on business
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Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this reviewResponded April 27, 2013

Dear Chris B,

Thank you for taking the time to share your experience with us. We are delighted you enjoyed your stay with us and appreciate your kind remarks. We were especially pleased that you recognized our efforts and commitment to sustaining and improving the environment.

We recognize the amount of lodging options available for your consideration while in Ogden. We thank you for choosing to stay with us and for giving us the opportunity to gain your trust.

Thank you again for your kind remarks. We will look forward to welcoming you back to the Hilton Garden Inn.

Sincerely,
Todd Light
Assistant General Manager
Hilton Garden Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ogden UT

Address: 2271 Washington Blvd, Ogden, UT 84401-1409
Phone Number:
Location: United States > Utah > Wasatch Range > Ogden
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Ogden
#2 Family Hotel in Ogden
#2 Business Hotel in Ogden
Price Range: $98 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Ogden UT 3*
Number of rooms: 120
Reservation Options:
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Hilton Garden Inn Ogden UT Utah

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