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“Best place in town, but that isn't saying much”

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Best Western Paradise Inn of Nephi
Ranked #1 of 6 Hotels in Nephi
Certificate of Excellence
Reviewed November 7, 2013

I stay here on business regularly. Would not stay here otherwise. Don't expect the breakfast bar to be complete. Basic items such as tea, yogurt, fruit, etc. are regularly out and may be for days. Housekeeping has yet to read the plaque that says towels on the floor get replaced; those on the rack do not. They ALWAYS get replaced. The manager seems unconcerned as problems continue. Employees are NOT empowered to solve problems. Rooms are typically clean & comfortable. Beds are good. Microwave & fridge is convenient. Grounds are neat. Pool and hot tub are closed occasionally, but are clean and in working order.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Best Western
Thank Setalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kymm B, Manager at Best Western Paradise Inn of Nephi, responded to this reviewResponded November 8, 2013

Dear Setalla,

We will like to thank you for taking the time to post, and for bringing this issue to our attention. All Front Desk Agents are trained to accommodate guests, and are aware of the level of service that is expected. I apologize that this level was not met in your case. I will mention this at our next employee meeting, so that these things do not happen again.

I will, however, let housekeeping know that despite the towel trouble, you did recognize the cleanliness of our rooms. We are very happy that it was to your satisfaction .

We hope to see you again soon.
Sincerely,

KM Bennett

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Reviews (347)
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277 - 283 of 347 reviews

Reviewed November 5, 2013

This Best Western is getting a bit tired. Carpeting and furniture were not awful, but everything was definitely well worn. Our room was large. The room was clean and the bed was pretty comfortable. It's pretty "bare bones" place and for what we got I thought the price was a little high. Breakfast was continental style and there was a decent selection of items. I would not go out of my way to book a room here.

  • Stayed: October 2013, traveled as a couple
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Thank JaneSJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kymm B, Manager at Best Western Paradise Inn of Nephi, responded to this reviewResponded November 10, 2013

Dear JaneSJC,
We would like to thank you for taking the time review us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Once again, thank you for your honest feedback and we hope to see you in the future.
Sincerely,
Kymm Bennett

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Reviewed October 22, 2013

I have actually stayed here twice. Nephi is a great place to stay if you are travelling through southern Utah. It is a quiet town with easy access to a number of national parks. If you hate traffic do not stay in Salt Lake. Stay in Nephi. The Best Western in Nephi is very clean and the people are sweet. The rewards program for Best Western is pretty good too.This is not a spa. It is a couple of miles off I-15 but well worth the 2 or 3 mile drive.

  • Stayed: June 2013, traveled solo
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Thank szatanek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
National9inns, Manager at Best Western Paradise Inn of Nephi, responded to this reviewResponded October 25, 2013

Dear Szatanek,
Thank you for taking the time to write us a review on your stay. We are very happy to hear that you enjoyed your stay with us and our location. We hope you will continue to stay with us in the future.
Thank you again.
R. Howell - Regional Manager

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Reviewed October 13, 2013

This is just an average motel, Would only stay if you can get a low rate, or move on to the next town. Their are many Best Westerns on I 15 Ask for a top floor room away from the stairs. A bit of noise with people banging luggage up and down. Very good breakfast.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
National9inns, Manager at Best Western Paradise Inn of Nephi, responded to this reviewResponded October 14, 2013

Dear Neil S,
Thank you for writing us a review on your stay. We are very happy to hear that you were satisfied with your stay and that you enjoyed our breakfast options. We hope you will stay with us again in the future. Thank you again.
R. Howell - Regional Manager

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Reviewed September 27, 2013

Other than Natalie at the front desk, the staff was not friendly. They seem like they did not want to be there. Our handicap room was clean and fit our needs, the bed was comfortable. breakfast was lacking in section.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
National9inns, Manager at Best Western Paradise Inn of Nephi, responded to this reviewResponded October 1, 2013

Dear Carlos R,
Thank you for writing us a review on your stay. We are very pleased to hear that our hotel’s amenities fit your needs during your stay. We sincerely apologize for our staff not being very friendly. We assure you that our staff is very friendly and helpful. We hope you will stay with us again. Thank you again for letting us know about your stay.
R. Howell – Regional Manager

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Reviewed August 25, 2013

My husband stayed here many years ago and said it wasn't all that good. But it was where we needed to be that night and the pictures online looked pretty good, so we decided to give it a try. I'm glad we did. We arrived late and were checked in without complaint about the late hour. The bed was really comfortable, better than most motel beds, and the breakfast we great! We enjoyed our stay and will stay there again.

  • Stayed: August 2013, traveled with family
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Thank DR3848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kymm B, General Manager at Best Western Paradise Inn of Nephi, responded to this reviewResponded August 29, 2013

Dear DR3848,

We appreciate you taking the time to let everyone know about your experience at the Best Western Paradise Inn of Nephi. We love having return guests, and strive to make each experience clean and comfortable so that every guest will want to return. I am delighted that you stayed with us again, and will let our staff know that you enjoyed your stay.
We hope to see you again soon!

Thank you,

Kymm Bennett
General Manager

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Reviewed August 24, 2013

We had a pleasant one-night stay at this clean and newly redecorated motel. The convenient location, the friendly staff, the pool, and the reasonably priced accommodations are all good reasons to consider staying at this motel. The two queen-size beds were comfortable and covered with pretty comforters. We had both a refrigerator and microwave in the room. Our room also had a flat-screened TV, a desk and chair, and a table with two leather-type captain chairs. The small bathroom was spotless and functional, the bathroom fixtures looked new, and the water pressure was sufficient for a good shower. The small and attractive breakfast area was situated in the welcoming lobby. The continental breakfast included waffles, biscuits and gravy, cold cereal, hard-boiled eggs, yogurt, muffins, fruit, juice, and coffee.
I really liked this stopover and would recommend staying here. For this type of accommodation, I rate this hotel a "5."

  • Stayed: August 2013, traveled with family
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Thank VacationingChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kymm B, General Manager at Best Western Paradise Inn of Nephi, responded to this reviewResponded August 29, 2013

VacationingChris,

On behalf of everyone at the Best Western Paradise Inn, we want to thank you for choosing us for your lodging needs. We are enthused, not only that you enjoyed your stay, but that you were pleased enough to share your opinion on Trip Advisor.

We are committed to providing you with the highest level of customer satisfaction possible, and we enjoy hearing that our guests enjoy our hospitality, upgrades, and your recommendations for past, present, and future guests.

Again, thank you for staying with us. We look forward to seeing you again soon.

Kymm Bennett
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Paradise Inn of Nephi

Address: 1025 South Main Street, Nephi, UT 84648-2013
Phone Number:
Location: United States > Utah > Nephi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #1 of 6 Hotels in Nephi
Price Range: $98 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Paradise Inn of Nephi 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Enjoy your stay at the BEST WESTERN Paradise Inn of Nephi in our newly remodeled rooms which offer a free breakfast with homemade hot waffles each morning, a year-round indoor heated swimming pool, indoor hot tub and children's playground.The BEST WESTERN Paradise Inn of Nephi is ideally located along the Interstate 15 corridor in Juab County. Hotel guests will experience great customer service, amenities and completely smoke-free accommodations at an affordable rate. This Nephi hotel is minutes away from local attractions including the Little Sahara Sand Dunes, the Mount Nebo Scenic Loop and the Star Mountain Ranch. Nearby outdoor and sporting activities include golfing at the Sunset View Golf Course and fishing at Burraston Pond. Travelers often stay at the Paradise Inn for a variety of local events including the Ute Stampede Rodeo and the Mormon Miracle Pageant in Manti.This Nephi hotel features spaciously-appointed non-smoking guest rooms complete with a microwave, refrigerator, high-speed Internet access and 32-inch flat panel televisions. Additional hotel amenities include an indoor heated swimming pool and hot tub and a children's playground. A complimentary continental breakfast is available each morning. Pets are welcome with restrictions. Limited business services and meeting facilities are available to accommodate up to 50 people.Enjoy a fun-filled and relaxing stay at the BEST WESTERN Paradise Inn of Nephi! ... more   less 
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Also Known As:
Best Western Nephi
Nephi Best Western
Best Western Paradise Inn Of Nephi Utah

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