Family traveling with children ages 10, 12, 14, and 18. Booked a four night stay six months in advance to ensure a family room with good sleeping conditions. Reserved the Cocopelli Suite which had two queen beds and a sleeper sofa. Upon checking in the room did not have the sleeper sofa. Spoke with the front desk. I could get cots for ten dollars a night. Explained the situation. Was told the sleeper sofa had been removed because it was old and did not match the rooms new decor. Was told to talk to the manager in the morning. The manager argued that the room had never been a suite, that there had never been a sofa and if there had been one, I would be charged for using it. I explained if I had known the room did not sleep six I would have continued my search for a hotel that did. She said I could check out anytime. I complained about the unfriendly service. Was told I was unhappy because I was not getting my way. All I was asking for was no charge on the cots.
- Official Description (provided by the hotel):
- Zion National Park lodging at its best! The BEST WESTERN East Zion Thunderbird Lodge offers a refreshing pool, hot tub, 9 hole golf course and free club rentals. Our rooms are 100% smoke free, 100% pet free, with balcony views and patios that overlook the beautiful mountains and lush green golf course, DirecTV. In-room coffee and tea, guest laundry facilities, direct dial in-room phones, free local and 1-800 calls, internet connections, AAA, AARP. We are located 12 miles from the east entrance to Zion National Park, 60 miles from Bryce Canyon National Park, 85 miles from the North Rim of the Grand Canyon, 45 miles from Cedar Breaks National Monument, and 12 miles from the Coral Pink Sand Dunes. ... more less
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- Also Known As:
- Best Western East Zion Thunderbird Hotel Mount Carmel
- Best Western Mount Carmel
- East Zion Thunderbird Hotel
- Best Western East Zion Thunderbird Lodge Utah/Mount Carmel