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“Very noisy room, no privacy”

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Best Western East Zion Thunderbird Lodge
Ranked #1 of 2 Hotels in Mount Carmel
Certificate of Excellence
Phoenix, United States
Level 1 Contributor
3 reviews
3 hotel reviews
“Very noisy room, no privacy”
Reviewed July 1, 2014

After a long day at the wheel, we were put in a room with the patio door literally feet from the pool gate and the hot tub. Kids and adults making all kinds of noise and no privacy. We had to keep our curtains closed to be free of wandering eyes. Management did little to help our situation. Said they will ensure the pool was emptied by 10pm, (Its closing time.) They offered us another room, however too little too late.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mark V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanya M, Owner at Best Western East Zion Thunderbird Lodge, responded to this review, July 2, 2014
Next time you are in a hotel and you see your room and you don't like the location, just go right back to the desk at that time. It's a lot to expect to go back hours later, after you are dirtied a room, the hotel is full and want to move because you don't like the rooms location. We do our best to make all guests happy and most love that room! Let yourself be known, but earlier please and a room switch at that time is easy for all. That way you don't have to move your luggage twice either.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Kingsport, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 29, 2014

We stayed two nights at this hotel, for the access to Bryce and Zion National Parks. Everything about it was excellent, with the exception of one VERY slow waitress at one of the three meals we ate in the attached restaurant. The other two waitresses were fine, so it was an isolated problem. The food was great, the room was clean, big, and everything else was satisfactory. We will definitely stay there again the next time we go to those parks.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanya M, Owner at Best Western East Zion Thunderbird Lodge, responded to this review, June 30, 2014
The Restaurant is actually under different management, but I do own the hotel and my husband manages it. I am thrilled you found everything with your lodging acceptable. The best compliment I can get is you will return! Thank you for your review!
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Heathsville, Virginia
Level 6 Contributor
147 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed June 28, 2014 via mobile

Our room was very clean and spacious - and the staff was extremely helpful. The beds were nice and hard, TV and A/C worked fine, and the room had a little balcony - which was very pleasant for viewing the thousands of stars.

Stayed May 2014, traveled as a couple
Helpful?
Thank LuvNorNeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanya M, Owner at Best Western East Zion Thunderbird Lodge, responded to this review, June 29, 2014
I hope we never loose our clean skies. The Coral Pink Sand Dunes and Bryce Canyon often have start gazing events, but I would much rather sit on my own balcony at night and enjoy.

Thank you for your review.
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Harderwijk, The Netherlands
Level 4 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 25, 2014

We wanted a place to stay between Zion park and Bryce canyon. This is a small place with not much around. The hotel has a great restaurant with nice waiters and good beers / food. The rooms are very big and we had a balcony with a view over the golf course. It is very quiet at night and the bed's are very nice. Also a great flatscreen tv for the people who love to watch tv. What can I say, it is just the quality you expect from Best Western.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Franz Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanya M, Owner at Best Western East Zion Thunderbird Lodge, responded to this review, June 29, 2014
You just described the ideal place for me. Thank you for your review.
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league city, tx, United States
Level 2 Contributor
8 reviews
Reviewed June 23, 2014

It was a nice hotel. Very clean, well laid out, comfortable, and everything worked. We really liked the hot tub after a day of hiking at Zion. The hotel restaurant was good and the staff was very friendly. I think breakfast should have been included with the room price; it is at so much of the competition. It was a bit farther from Zion than I anticipated and I'd look for a place closer next time. If I couldn't find one, I'd satay there again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanya M, Owner at Best Western East Zion Thunderbird Lodge, responded to this review, June 25, 2014
Zion is 12 miles from the hotel along a gorgeous scenic byway. If you were on the other side of the park you would get on the shuttle and it would actually take you longer to get into the park and you would be without your car. I love this location! It's away from the lines, traffic and congestion. As for your second point, If breakfast was included our rates would go up quite a bit. The rate of this hotel are very low compared to similar lodging in nearby cities. I personally would rather have the extra cash in my pocket instead of the freebee hotel breakfasts that are usually hard to stomach.

Thank you so much for your kind review.
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United States
1 review
Reviewed June 23, 2014

stayed at this hotel based on a recommnedation from a friend, about 30 minutes from Zion which we were viseiting for a few days the room was spacious and very clean. lcd screen and Directv to watch the evining highlights of the world cup, great staff, good rate definetely recommend this hotel

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanya M, Owner at Best Western East Zion Thunderbird Lodge, responded to this review, June 25, 2014
The hotel is exactly 12 miles along a beautiful scenic byway with little traffic, not lights and no stopping. It is about 30 minutes or so to get to the parks visitor center, but that is not the park! Zion and the drive through it is one of the most scenic drives in the US! Enjoy it!

Thank you for your nice review!
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La Quinta, California
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 20, 2014

This hotel was average. It is overpriced. There are no meaningful competitive hotel/motels nearby. The room was a bit tired, but not troubling. The restaurant--did not offer free breakfast. The service at the restaurant ranged from terrible to very good, the terrible part being the reception and seating.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Algop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanya M, Owner at Best Western East Zion Thunderbird Lodge, responded to this review, June 21, 2014
This hotel is not overpriced. We offer some of the best pricing in the area. There are a lot of alternatives including the cities of Kanab and Springdale.
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Additional Information about Best Western East Zion Thunderbird Lodge

Property: Best Western East Zion Thunderbird Lodge
Address: Junction SR-9 & US-89, East Zion, Mount Carmel, UT 84755 (Formerly BEST WESTERN East Zion Thunderbird Lodge)
Phone Number:
Location: United States > Utah > Mount Carmel
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mount Carmel
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western East Zion Thunderbird Lodge 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Zion National Park lodging at its best! The BEST WESTERN East Zion Thunderbird Lodge offers a refreshing pool, hot tub, 9 hole golf course and free club rentals. Our rooms are 100% smoke free, 100% pet free, with balcony views and patios that overlook the beautiful mountains and lush green golf course, DirecTV. In-room coffee and tea, guest laundry facilities, direct dial in-room phones, free local and 1-800 calls, internet connections, AAA, AARP. We are located 12 miles from the east entrance to Zion National Park, 60 miles from Bryce Canyon National Park, 85 miles from the North Rim of the Grand Canyon, 45 miles from Cedar Breaks National Monument, and 12 miles from the Coral Pink Sand Dunes. ... more   less 
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Also Known As:
Best Western East Zion Thunderbird Hotel Mount Carmel
Best Western Mount Carmel
East Zion Thunderbird Hotel
Best Western East Zion Thunderbird Lodge Utah/Mount Carmel

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