I am sitting in my room at The View hotel, writing my review on my laptop. Unfortunately I will have to save it as a word document and post it when I get home because there is no internet service, except in the lobby. This is the type of experience you will have, in many aspects, if you stay here.
My traveling companion and I checked in on Thursday, June 13, for 2 nights. I paid a good deal of money for a “premium star view room” on the third floor. In its defense, I will first say that the room was nicely appointed, and clean, with amenities such as a fridge, microwave and small coffee maker. There was also very nice art on the walls of the room. I’m not sure what the big deal is about the third floor. Once on our balcony, we DID have a great view (the whole point of this place) but could not really figure out why the third floor was so much better. The balcony had a roof, which obscured the stars as much as a roof on a lower floor would have. Marketing ploy to get more money? Very likely. Oh, and the fridge was not cooling when we arrived. We called the front desk and maintenance came within 5 minutes and cheerfully fixed it.
I guess the real problems I have with this place are its poor design and inconsiderate management. I will start with the design. Our room was number 326, on the far end of the hotel. The problem is that the stairwell for guests is at the other end of the building. There is a big sign on the stairwell on our end, stating “fire stairs ONLY”. So, we had to schlep all of our luggage to the other end of the building (during a blinding sandstorm) just to check in. Oh, be aware of the constantly blowing sand. Of course it’s not the hotel’s fault. Just be prepared! Once we checked in, we realized that the only elevator for the entire place was also on the other end of the hotel. Whenever we had to go anywhere – to our car, to the lobby – we had to walk down a long corridor just to get to the stairs or the elevator. VERY inconvenient, and very poorly planned. Also, while the interior of the hotel is pretty nice, the exterior is very plain and industrial-looking. It looks like a big warehouse when approaching it. Not inviting at all. The nicest employee I met during my entire stay was our housekeeper. I didn't get her name but she had blonde hair.
The restaurant. Wow. I know they have a “captive audience”, and they make the most of it. The service is really quite efficient. Our waitress on the first night, Amanda, was very punctual and “on the ball”. We ordered the house “specialties”, green chili stew (with chicken) and the mutton stew. They were served with huge gobs of “fried bread”. While it was pretty tasty, the presentation was really quite awful. The stews looked as if someone had barfed in the bowls and the pieces of bread on the side of the plate were HUGE. We didn’t eat all of the bread; there was just too much. It would have been nice to have a glass of wine with dinner, but this is a “dry” hotel. Good thing we picked some up on the way to the hotel. We knew about this (thanks to Trip Advisor!) and had wine in our room. The net morning I went down to the restaurant. Bu the way, it doesn’t open until 7 AM, so for early risers (like myself) there is nothing for you except for the in-room coffee. I saw a lot of people walking around but I guess the management decided that 7 AM is early enough for them. I had a $5.00 “breakfast voucher” we got upon check-in. I don’t eat breakfast; I only drink coffee in the morning. I asked the girl at the front if I could simply order a cup of coffee to go, and use the voucher for that. The answer was “no”. I guess the hotel management would prefer that I order a bunch of food, with coffee, throw the food away, and keep the coffee. That just does not make sense. The hostess was apologetic, and said it was a “management decision”. So I paid for a cup of coffee (to go) with cash. My breakfast voucher remains unused. The second night, we were smarter about our ordering. I got the soup & salad bar (just fine) and my friend got the quarter-chicken special. The waitress, Pam, was very sweet but I think she was “in the weeds” because we literally had to wait 15-20 minutes for her to bring the check. I was just about to go to the cashier and have her flag down Pam, but she finally made it out onto the floor.
I know that the whole point of coming here is to “get away from it all” and enjoy the view from the room. We did just that. But, for $300 a night (and that is a lot), I don’t want to have to walk through a sandstorm just to get to my room, or go to the lobby to use the internet, or pay more for a cup of coffee that I would for a full breakfast. It is really obvious they are here simply to make money – not to cater to the guest’s needs. I will take a lot of photographs because I will never return.
One final note: Your cell phone wifi will not work either (unless you sit in the lobby). You can make and receive calls, but forget any kind of internet connection.
Consider yourself warned!
- Official Description (provided by the hotel):
- The View is the only hotel inside the Monument Valley Tribal Park. Every guestroom has a private balcony with a view of the iconic formations of Monument Valley - so close that you feel like you can reach out and touch The Mittens! Guestrooms feature flat screen TVs, coffee makers, refrigerator, microwave, and wireless Internet. Enjoy the panorama of Monument Valley while dining in The View restaurant with views to the rising sun and the sunset as well. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Cancelon, HotelQuickly and TravelUp so you can book your The View Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- View Hotel Monument Valley
- The View Hotel Monument Valley, Utah