I arrived about 3pm on a Wednesday and asked to rent snow ski equipment. Young man told me to come back at 5pm. I asked if he has size 14 1/2 ski boot and he said no and I would have a difficult time finding that size boot. I've skied a dozen places and have never had an issue finding that boot size. He also told me to write down the 'European' size for future reference. I've never asked for a European size the dozen times I've rented. We drove 2 miles up the road to Adventure Haus ski rentals and got much better service.