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“Disappointing the kids!”
Review of Thanksgiving Point

Thanksgiving Point
Ranked #1 of 17 things to do in Lehi
Certificate of Excellence
More attraction details
Attraction details
Owner description: Thanksgiving Point offers an array of different activities including 55-acre gardens, Museum of Ancient Life, Mammoth Screen 3D theater, Water Tower Plaza, Harvest Restaurant, the Emporium, Farm Country and a 18-hole golf course.
Reviewed December 27, 2012

We went to Thanksgiving Point specifically to ride the trolley and see the Christmas lights. We arrived about 6 pm, and the only availability was on the last trolley of the night, I think it was at 9:00 or 9:30. Since the children were so looking forward to the ride, we purchased our tickets and waited around until time for the trolley. (There is not much to do there unless you want to shop or pay outrageous prices for a mediocre meal.)

Finally, hurray, here comes the trolley...we are so excited to get on and go see the lights! We are the first ones on! We are taking photos of all of us on the trolley, talking about how fun it's going to be...when the ticket-taker comes back to where we are sitting and says there's been a mistake, the entire trolley was reserved, and we have to get off.

Really??? We've been waiting for hours! They sold us tickets for this specific time! Well, don't worry, they say we can get our money back. Big deal, tell that to these little kids who are now sobbing in disappointment. We are offered tickets for the next night, but that does not do us any good at all, because we are from out-of-town and we came here just to go on this specific outing.

These people really need to get their act together. WHY were we sold tickets on a sold-out ride? Was there no communication between employees? If we had been turned away at 6 pm, we would have understood, we should have got there earlier, but they KNEW THAT MORNING that it was sold out, and let us wait around for hours for nothing but disappointment.

Horrible customer service, each person, including the manager, blaming somebody else for the screw-up.

We will not return.

2  Thank GrammaKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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308 - 312 of 372 reviews

Reviewed December 20, 2012

we visited Thanksgiving Point to attend the Great Pumpkin Weigh-off. The place is charming, clean, and community friendly. I thought the prices in the shops were a bit high.

Thank Annie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

Don't go...not worth the $ 8.00 to drive through. I was very disappointed. It was a short drive. The people behind me didn't turn their headlights off, so I had to pull over and let them pass us up, which is against the rules. THEN the next car that caught up with me did the same thing! People are so rude! But all in all it's too short and not enough lights to make it worth 8.00. 5.00 is the most it's worth.

2  Thank cindyanne2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2012

There is always activities for the whole family, theater,museum,Farm country and the restaurants, during the summer the beautiful gardens are open.

Thank Ricardo35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

This is a multi-amusement center with restaurants, seasonal activities, a museum, movie theater, shops and more, something for everyone. The buildings are modern, clean, and well-kept up. I have been several times, but have not experienced everything they offer, but was pleased with what I have.

Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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