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“Surprisingly spacious and luxurious...” 4 of 5 bubbles
Review of Canyons Boutique Hotel - A Canyons Collection Property

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Canyons Boutique Hotel - A Canyons Collection Property
Ranked #1 of 15 Hotels in Kanab
Certificate of Excellence
GreenLeadersSilver level
Baltimore, Maryland
2 reviews
“Surprisingly spacious and luxurious...”
4 of 5 bubbles Reviewed December 26, 2013

The rooms were far larger than you might expect when looking from the outside. After staying in a lot of chain hotels throughout the southwest this offered far better accommodations at a lower price. The food was on par with what you'd find at budget hotels, though.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ArchTalus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drueann B, General Manager at Canyons Boutique Hotel - A Canyons Collection Property, responded to this review, February 13, 2014
Dear Valued Guest,

Thank you for posting comments about your stay with us. We appreciate it. :-)

I am very surprised that the breakfast was not very satisfying because we have quite a variety of items to choose from.

We have, scrambled eggs, cheese omelets, biscuits and gravy, sausage, bacon, fresh fruit, hot cereal, cold cereal, a variety of yogurts, dole fruit cups, an assortment of breads, bagels and mini muffins, waffles, milk, juice, water, coffee, & teas.

We are always open to suggestions to make our place better.

We are happy you enjoyed your stay at our "surprisingly spacious and luxurious" place and we hope to see you again real soon!

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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686 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (178)
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English first
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 22, 2013

What a great place to stay. The outside looks very modern but the interior reflects the 'Victorian' in the name - rooms were well equipped and very comfortable and the staff friendly and helpful. I felt very much at home and would definitely make a return if I was in the area again

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ChristineV77_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drueann B, General Manager at Canyons Boutique Hotel - A Canyons Collection Property, responded to this review, February 13, 2014
Dear Valued Guest,

Thank you for taking the time to let us know you had a Great Experience with us!

We look forward to having you again the next time you come to town.

Warm Wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
181 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 bubbles Reviewed November 19, 2013

If you like dark red wallpaper and mahogany furniture you might not mind the fact that the reading lights were dim and the pillows lumpy. The bed was very comfortable. Yogurt and fruit cups were always available. The breakfast eggs came out of a box so i ate elsewhere (Parrys down the block was excellent) .Staff were cheerful and always ready to help. A mixed bag.

  • Stayed November 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank fenmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drueann B, General Manager at Canyons Boutique Hotel - A Canyons Collection Property, responded to this review, November 27, 2013
Dear Valued Guest,

I am sorry to hear that you thought our place was dark and dreary. We haven't had that comment before. I believe that most of it had to do with the cold dark cloudy weather.... I apologize that you didn't like the eggs. Again surprised by this comment that they come out of a box. They actually don't come out of a box and they are one of our most popular breakfast items.

I am happy that our front desk attendants were to your satisfaction and helpful. Thank you for staying with us and we hope to have the opportunity to accommodate you again in the future.

Best Wishes & Happy Holidays :-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed November 16, 2013

I have stayed in this hotel several times, and have found it to be very nice, at least three or four stars. However, I made a reservation on-line the evening of Nov. 7 for Nov. 8. At 1 pm Nov 8 I realized I was not going to be able to get to Kanab on the 8th, and called the hotel to ask for a cancellation. I was told the hotel would not grant the cancellation, because they required a 24 hour notice -- and that was the "norm" for hotels. It is not the norm, even at their prime competitor hotel, where the policy is to call before 6 pm for a cancellation. I explained I was a repeat customer, that I would continue to be in Kanab in the future, and I felt they should accept my cancellation. But they did not. I think they stiffed me, and will not be staying there again. Be cautious about making a reservation at this property.

Stayed November 2013, traveled as a couple
Helpful?
2 Thank jfp136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drueann B, General Manager at Canyons Boutique Hotel - A Canyons Collection Property, responded to this review, November 18, 2013
Dear Valued Guest,

I am sorry that you feel you were "stiffed" by us. We do have the 24 hour cancellation policy in effect and always have had. It is clearly stated on all our reservations about the cancellation policy. We would lose thousands of dollars a year if we did not have this policy in place.

Our cancellation policy is actually a lenient one. Some of our competitors have a 72 hour cancellation policy and will charge for all of your stay if you cancel or modify your reservation after the cancellation period. We charge just one night even if the reservation was for several nights. We then attempt to resell your room the other nights. (Note that if you make it online through a 3rd party you will need to cancel through them online within the 24 hour policy). The policy is also clearly noted on the 3rd party reservations.

I assure you that you don't need to be careful or worry about booking a room with us because we do hold up to our end of the deal and hold your room for you as promised. What I definitely advise you to do is to keep track of your reservation and call before the 24 hour cancellation policy if you do need to cancel to avoid being charged. Thank you.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Level Contributor
86 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed November 14, 2013

This inn was attractive inside and out. We oohed and aahed as we walked into the inn as well as into our room. There were flowers outside the door and a beautiful stairway as you enter. The furnishings in the lobby and rooms are attractive. Our clean bathroom was large and the bed very comfortable. When we had questions, the desk clerk was helpful and friendly. They serve a buffet breakfast in the a.m. which was good.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SunPilgrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napa
Level Contributor
123 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed November 11, 2013

We were so glad that we chose this place to stay. This place really has charm. It is new but has the personality and decor of an old inn. We like the fireplaces in the rooms. Carrie, who works at the front desk was one of the nicest people we met on our 8 day, 2000 mile trip around the southwest national parks. Carrie was very welcoming and informative.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NapaBarbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 9, 2013

My husband and I stayed at the Victorian Inn during our cross country trip. The inn had 28 rooms. Our room faced out to the street and a had a view of the red rocks. It was very quiet and we heard no road noise. When we got to the inn, the young man told us we got the last room available. He also told us it did not have a shower but a tub. We were very tired and told him that a tub would be fine. The young man who checked us in was polite and offered to carry our luggage up to our room...there are no elevators here. It was very clean and bed was comfortable. The room was furnished with antique furniture which made it feel welcoming and cozy. We also had the buffet breakfast which was included in the price. The public areas were nicely decorated. We would recommend this hotel and would stay here again.

Room Tip: If you get the room with tub, it is a whirlpool tub and difficult to get into if you are short...cou...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pegmeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canyons Boutique Hotel - A Canyons Collection Property

Property: Canyons Boutique Hotel - A Canyons Collection Property
Address: 190 N 300 W, Kanab, UT 84741-3102 (Formerly Victorian Inn - A Canyons Collection Property)
Phone Number:
Location: United States > Utah > Kanab
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kanab
#1 Romantic Hotel in Kanab
#2 Family Hotel in Kanab
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Canyons Boutique Hotel - A Canyons Collection Property 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Southern Utah's finest and most luxurious inn. Complimentary Full Breakfast, Complimentary WiFi, Spa Tubs, Fireplaces, Luxurious linens and bedding. Choice of two outdoor swimming pools (seasonal). ... more   less 
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Also Known As:
Victorian Hotel Kanab
Canyons Boutique Hotel - A Canyons Collection Property Kanab, Utah

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