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Anika H
Costa Mesa, California

An Amazing Hotel for Humans and Dogs Alike!

5.0 of 5 bubblesReviewed Dec 9, 2020
As a Best Friends Animal Society member, follower and lover for many years, I had been looking forward to staying at the Roadhouse since I saw the announcement in their magazine. Building a pet-centric (not just a hotel that happens to allow pets as more of an afterthought) is so perfect! I've also been wanting to visit and volunteer at the Sanctuary for just as long — I finally had the opportunity to do it all! I can't express just how impressed I was by this hotel! It's beautifully designed, from the outside in. The entire hotel property is clean and aesthetically pleasing, even small details like pawprints in the cement and the front lobby and mercantile buildings. It's all beautiful. And the dog park on the property is also impressive! It's big and has a lovely design with little hills, grass, little bridges and great artwork of animals. Our dog loved it (and so did my husband and I). Our room was equally as lovely! So spacious with a sitting room, bed area and great bathroom layout. It's designed so nice inside with little animal touches (artwork and info about Best Friends), plus the pull-out pet bed within the human bed. Speaking of the bed, it was so comfy (our only qualm was that the pillows were a little too bulky). And the view from the sitting room is beautiful too, especially at sunset. The staff was incredibly kind at the front desk and at the mercantile where they would provide us with fresh coffee, pastries, fruit and nice conversations. And everyone followed COVID safety precautions so we felt comfortable the entire time. AND, the Sanctuary is just a short under 10 min drive away, And it's unbelievable there! Every animal lover must visit and/or volunteer! We don't know who had the better time, us humans or our pooch! I can't wait to come back!
Date of stay: December 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Judah Battista, Owner at Best Friends Roadhouse and Mercantile, responded to this review
Responded Dec 9, 2020
Anika,

Thank you so much for taking the time to write a review for us. We appreciate your kind words. All of us here at the Best Friends Roadhouse would like to thank you for staying with us. It was our pleasure to have you as our guest. We look forward to having you back!


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed December 3, 2020

The rooms at Best Friends are large and modern, all accommodate dogs and cats with separate beds for the animals. The staff is friendly and informed. The overall vibe of the place is warm, dog oriented, clean and comfortable. One caveat in visiting this part of the country: the road to the North Rim Grand Canyon goes through the small, broken-down town of Fredonia, Arizona. People there were resentful and unfriendly and it is a class-one speed trap. Many cars were getting pulled over by the Fredonia cops.

Date of stay: October 2020
Thank patricksD6719XO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Judah Battista, Owner at Best Friends Roadhouse and Mercantile, responded to this reviewResponded December 4, 2020

Patrick ,

Thank you so much for your kind words. We are so glad you enjoyed your stay with us here a the Best Friends Roadhouse.
We hope to see you again soon.

Warmest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2020 via mobile

My husband and I stayed here with our Australian Shepherd for 2 days and it was the best dog friendly hotel we’ve ever been to! Free parking, no additional dog fees, thoughtful designs of the hotel rooms with dog and cats in mind - including double doors (foyer area, like at dog parks), clean dog beds, water bowls (which are a little small but still nice), cat play area/toy. Additionally, there’s a huge dog park for the dogs to run around as well as a pet spa area if you need to wash your pet! They also have crates free of charge if you leave your dog while you go out (or if your dog isn’t crate trained and is good staying alone they can be left alone). In addition, the hotel itself is aesthetically pleasing. Our room had a sofa in addition to the bed, TV, clean bathroom and towels, fancy shampoos/lotion, and beautiful views of the mountains! Walking distance to the Kenab bakery and other take-out options. Free breakfast from 7-9am including coffee and baked goods, and the store includes souvenirs and supports Best Friends Sanctuary, which is a great organization. Would recommend even for people without pets!

Date of stay: December 2020
Trip type: Traveled as a couple
Thank awkiko
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Judah Battista, Owner at Best Friends Roadhouse and Mercantile, responded to this reviewResponded December 3, 2020

Thank you so much for taking the time to write a review for us. All of us here at the Best Friends Roadhouse would like to thank you for staying with us. We are so glad you enjoyed your stay. We hope that you are able to stay with us again in the near future.

Warmest regards

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Reviewed November 12, 2020

This was our first time travelling with our cat, and while the car journey wasn't the best, once we arrived everything was great.

We had no trouble checking in at 1am, the room was spotless (particularly reassuring given the current situation,) and the staff were friendly and helpful. They gave us a goodie bag including a cat toy that's now his favorite, and the room had a cat tree that we may have to buy for our house.

They also lent us cleaning supplies to clean his car kennel. Like I said, the journey wasn't the best.

The room itself was well designed, modern, comfortable, and airy with lights, and light switches that actually make sense. (I stay in a lot of hotels, and have no idea why most insist on multiple dim lamps stolen from an Edwardian parlor and controlled by a Rubik's puzzle.)

The complimentary breakfast was basic, but did the job, and there's several good restaurants within walking distance if you want something a bit more substantial.

It's barely a half hour to Zion, an hour and change to Horseshoe Bend, and about 90 mins to Bryce, plus their sister business, the animal sanctuary, is 5 mins up the road, and the view around the hotel itself is already pretty impressive.

We're already recommending it to friends.

Date of stay: November 2020
    • Location
    • Rooms
    • Service
1  Thank MattK124
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Judah Battista, Owner at Best Friends Roadhouse and Mercantile, responded to this reviewResponded November 13, 2020

Matt,

Thank you so much for taking time to write us a review. We are delighted to here that you and your cat enjoyed staying with us.
It is indeed a different time for all of us in hospitality. Thank you for understanding the changes that we have had to make to better protect our guests. And thank your for helping us spread the word about the Best Friends Roadhouse.

Warmest regards

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Reviewed November 9, 2020

Disclaimer - we brought our dog who loved this place. This hotel is exceptional. Friendly, knowledgable staff. Spacious rooms, king size bed available and large TV. It was just opened in November 2019 (closed for a few months due to COVID) so everything is new. Very nice breakfast in the store. Things are dog/cat centric but anyone would enjoy a stay here. Free dog spa and human laundry. Walking distance to good food. Nicest place we stayed on our SW driving tour.

Date of stay: November 2020
    • Rooms
    • Cleanliness
    • Service
Thank Lou H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Judah Battista, Owner at Best Friends Roadhouse and Mercantile, responded to this reviewResponded November 10, 2020

Hi Lou,

Thank you so much for your kind words. We are so glad you enjoyed your stay here with us at the Best Friends Roadhouse.
We hope that you are able to visit us again down the road.

Warmest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2020

i'm a huge fan of best friends... their little hotel is simply perfection. simple, clean, new, spotless, free laundry (YES!), pets preferred. great value. service. be sure to book a tour of the sanctuary!

Date of stay: October 2020
2  Thank mfl4694
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Judah Battista, Owner at Best Friends Roadhouse and Mercantile, responded to this reviewResponded November 2, 2020

For all of us here t the Best Friends Roadhouse thank you for staying with us.
We are so happy you enjoyed your stay. We hope to see you again in the future.

Warmest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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