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“Epic fail”

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Holiday Inn Express Hotel & Suites Kanab
Ranked #6 of 15 Hotels in Kanab
Certificate of Excellence
Neufahrn bei Freising, Germany
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Epic fail”
Reviewed May 13, 2013 via mobile

We stayed in Holiday Inn before so we thought it is a good choice to do it again. Not here. There is a mismatch between value and price. The room was clean with enough space but without a fridge or a micro. Parts of the hotel e.g. the elevator were extremely filthy but also telling the staff did not help. The breakfast selection is poor and I would have expected silverware and real plates for a hotel this class and price. Instead you need to fight the plastic trash battle. Trying the fitness room it turned out that devices are broken (security !). Telling the stuff they said they know about but it seems the don't feel like putting an out of order sign on it! They mentioned it takes another week to fix it !? Really disappointed about the performance compared to pricing...

Stayed May 2013, traveled as a couple
Helpful?
1 Thank nosecam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_Kanab_Manager, General Manager at Holiday Inn Express Hotel & Suites Kanab, responded to this review, May 15, 2013
Neufahrn b. Freising,

Thank you for taking the time to leave a comment about your recent experience with the Holiday Inn Express of Kanab, UT. We appreciate all feed back so that we may learn and grow to provide the service that encompasses all our guests. I am sorry that you did not get the service that you deserved. Fridges are located in all of our suites and we have a few extra that can be rented for our standard rooms. As for the cleanliness. I have gone over this situation with my staff and hope that it doesn't happen again.

I hope we have the opportunity to host you again.

Thank you
James West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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815 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
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English first
Westminster, Maryland, United States
Level 5 Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 7, 2013

The Holiday Inn Express was perfect for our 3 day stay. The staff was very helpful and the roow was very nice and exceptionally clean. The room was spacious and the bathroom was very nice as well. The small kitchenette was definetely a plus for us.
We enjoyed the free breakfast but it wasn't anything spectacular. But it was FREE!
There aren't many places in Kanab but this place was ideal for us.
I would highly recommend to anyone!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBL1150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 5 Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 20, 2013

We stayed one night at the Holiday Inn Express in Kanab. Was a great location for what we needed. Loved the bed, very, very, comfortable. The whole room was great, we had got a room with a hot tub and it was cold that night when we stayed so I used the tub, had a blast. When we go back to Kanab we will only stay at the HIE. VERY affordable and the staff were so nice, helpful but not overwhelming. Thanks for such an enjoyable stay.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MLBaker_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arvada, Colorado
Level 6 Contributor
117 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed April 12, 2013

Good example of HIE getting it right. The room ( king suite) was spacious, clean and quiet. It was affordable, and the staff was attentive, effecient and helpful. From driving through town ,it looks to be the best by quite a bit. I'll stay here again if passing thru this part of the state. Recommended!

P.s.- they had facial tissues in the room- something several HIEs haven't had lately

Room Tip: top floor is probably more quiet- I think they allows pets on the 1st floor
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steverace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
Reviewed April 8, 2013

checked into this hotel for a weekend getaway and just loved it! The breakfast person was very friendly and the eggs were really good.

my husband also appreciated the DIRECTV in the rooms, for the basketball tournament.

I love staying at Holiday Inns, and this doesnt dissapoint.

thanks.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 545margareth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Level 5 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 8, 2013

Stayed here during our week out in Utah volunteering at Best Friends Animal Sanctuary (DogTown, USA). Dogtown lets you do "overnights" with most any of the dogs you get to work with as a volunteer.

Holiday Inn Express Kanab is VERY dog friendly and works well with BFAS. The rooms were nice and decorated in cowboy/western theme and seemed pretty new. The dog-friendly rooms were very clean and did not smell like pets at all.

There is a nice, free breakfast available downstairs every morning.

The location is right in the middle of the small town of Kanab and you can pretty much walk everywhere. It is about a 10 minute drive to BFAS, so it is very convenient and the drive is beautiful. The service was great and I would highly recommend staying here if visiting lovely Kanab.

Contact the hotel directly as they usually have some rooms with a discount for Best Friend Animal Society volunteers! (note: it does cost extra if you have an overnight pet visitor.)

Room Tip: Rooms facing the front have a nice view of the mountains.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThreeLegFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 4 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 5, 2013

You cannot go wrong with this Holiday Inn Express or any of the other ones scattered throughout the small towns in Utah. The rooms are clean, the breakfast more than adequate and the staff helpful. We were there during the NCAA basketball tournament and they have Directv, so all channels came in great and it made for a good night after a long day of hiking. We walked to nearby restaurants at night too. Enjoy your stay!

Room Tip: The top floor may be best as there will be no one above you. There is only one elevator so you may...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JerkHusband
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Kanab

Property: Holiday Inn Express Hotel & Suites Kanab
Address: 217 S 100 E, Kanab, UT 84741-3651
Phone Number:
Location: United States > Utah > Kanab
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Kanab
#5 Family Hotel in Kanab
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Kanab 3*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Kanab, Utah. When you are traveling in Southern Utah, stay with Holiday Inn Express and enjoy our spectacular scenery. Our hotel in Kanab Utah is close to seven major national parks and Lake Powell. Leisure travelers looking for lodging near Zion National Park or Bryce Canyon will find our location ideal. Outdoor adventuring is a natural part of life here in scenic Utah. Attractions near our Kanab hotel include Coral Pink Sand Dunes, Best Friends Animal Sanctuary and Moqui Cave. Film buffs are sure to know that Kanab is called Little Hollywood, and they can enjoy the nearby Movie Frontier Town. Business travelers will find our Kanab Utah accommodations just right for getting the job done on the road. Both St. George (SGU) and Cedar City Airport (CDC) are 70 miles from our hotel in Kanab, Utah. Unlike cheap or discount hotels in Kanab, we are proud to offer premium business amenities, which include free high-speed, wireless Internet access, a business center and mail and fax services. Guests will enjoy the Western welcome of our hotel in Kanab. From the heated indoor pool to the high-speed Internet access amid our Western decor, we will make your stay as memorable as the magnificent scenery around us. Join us to discover the beauty of Kanab and the comforts of our Kanab hotel. Take advantage of our great Kanab hotel deals and rates, and book your reservation today. ... more   less 
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Also Known As:
Holiday Inn Express Kanab Hotel Kanab
Holiday Inn Kanab
Kanab Holiday Inn Express
Holiday Inn Express Hotel & Suites Kanab Utah

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