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“Terrible Service”

M Star Hotel Heber City
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M Star Hotel Heber City
Ranked #3 of 3 Heber City B&B and Inns
Alberta
Level Contributor
102 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Terrible Service”
Reviewed August 9, 2009

I booked rooms here in August for when I'd be attending the Heber City Cowboy Poetry Gathering & Buckaroo Fair which occurs in November.
When I got to HC, I went to the Rodeway and attempted to check in. I had my Expedia confirmation CLEARLY indicating what nights I was booked for. Well, the desk clerk could not find my reservation at first. She was very annoyed with other guests - especially one that dared to come to the office & ask for a paper plate. Anyway, when she finally found my reservation, she had the wrong dates. I attempted to show her my Expedia confirmation and she would NOT even look at it. She said I was wrong and too bad, but the dates I had didn't match there records so I was out of luck. Seriously!
I tried several times to get her to look at my confirmation but she refused and would not even consider finding a solution. So I ended up telling her to cancel the reservation and I went to the Holiday Inn where I was lucky to get a room.
So I didn't actually stay here but based on the clerks rudeness and attitude, I would not ever stay at this hotel. And probably not any Rodeway Inn.

  • Stayed November 2006, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
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1 Thank CowboyUpAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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30 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Additional Information about M Star Hotel Heber City

Property: M Star Hotel Heber City
Address: 425 S Main St, Heber City, UT 84032-2240
Location: United States > Utah > Wasatch Range > Heber City
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #3 of 3 B&Bs / Inns in Heber City
Price Range (Based on Average Rates): $
Hotel Class:2 star — M Star Hotel Heber City 2*
Number of rooms: 21
Reservation Options:
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Also Known As:
M Star Hotel Heber City Utah

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