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“Not Holiday Inn Quality”

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Holiday Inn Express Heber City
Ranked #2 of 5 Hotels in Heber City
Phoenix, Arizona
Level Contributor
439 reviews
208 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
“Not Holiday Inn Quality”
3 of 5 bubbles Reviewed March 1, 2014

This hotel did not have the look and feel of a Holiday Inn. My check in experience lacked the warm first impression I experience at most higher end chain hotel. The room had the look of a motel 6, no desk just a beat up table and a chair that took to pillows to put me high enough to work from my laptop and I am 6 ft.I would have expected a higher level of service and better decor for a Holiday Inn

  • Stayed February 2014, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frequenttravelerdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Heber City, responded to this review, March 16, 2014
Dear frequenttravelerdave,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the service you received prevented you from fully enjoying your time at the hotel. We were pleased to see your perfect scores for Cleanliness and Sleep Quality. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

175 reviews from our community

Traveler rating
    64
    61
    26
    15
    9
See reviews for
60
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Novi, Michigan
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed January 20, 2014

My son stayed last week/ working @ the Sundance Film Festival. I had shipped some important documents via FED EX that unfortunately did not reach him prior to his departure back to LA. Cathy went above and beyond (on her own time) to forwarded the package on to my son so that he will receive this week. She is a wonderful representative for the IHG hotel group--kind, understanding and an excellent customer relations liaison. Jim had indicated that it was a very warm and welcoming hotel.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zag49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
79 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed January 4, 2014

Heber city is a wonderful place to spend some time. The hotel staff was very nice, no complaints. The breakfast was definitely above average for the chain. I overall enjoy HIE, as I am a previous Hilton person, but HI and HIE have changed my mind for the price. I would stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skirkland68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed December 5, 2013

My experience at this motel was that it was okay, but left a lot to be desired to be a top notch motel. The following is a list of problems that I had with my room: 1) cracked bathroom sink, 2) broken bathroom fixture, 3) temporarily plugged toilet that I had to work to unplug, 4) Kleenex tissue container was empty, and 5) only had one kind of fruit (bananas- one day they were very ripe) for breakfast. Other than these items, the stay was okay.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wanderlust1000001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Heber City, responded to this review, December 22, 2013
Dear wanderlust1000001,

Thank you for sharing your experience regarding your recent stay. Your feedback is important in our continuous drive for excellence. I am sorry to hear that we failed to meet your expectations. Please accept my apologies for any inconvenience you encountered with the room accommodations and service. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation.

Thank you again for your feedback. We look forward to serving you again soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 2, 2013

This was my first visit to the Heber Valley area and I must say the hotel has a fantastic location. Right on Main St. plus easy drive to Park City or to Uinta National Forest. So much to do around the area. As for the hotel itself....very clean, excellent service and VERY BIG rooms! A must place to stay if coming to Heber City.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobertO724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oro Valley, az
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed October 11, 2013

Excellent hotel. Friendly, efficient staff, and great rooms. I would highly recommend this hotel.
The nearby Heber Creeper is a fun old railroad to ride. Beautiful scenery and a fun excursion--a must if you have never tried it. Touched by an Angle episodes were filmed here.

Room Tip: All of the rooms we saw were very nice.
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank L J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 11, 2013

We were on a 16 day vacation and decided to take the train ride in Heber City, we wanted some place close to stay. I looked up places on my phone, called the central reservation number for Holiday Inn Express. They made the reservation and we were pleasantly surprised. The hotel is tucked away in a beautiful city, with plenty of places to eat and beautiful mountains to view!! It was clean, the breakfast was good and the closeness to attractions was nice.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pammartino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Heber City

Property: Holiday Inn Express Heber City
Address: 1268 S Main St, Jct US-40 and US-189, Heber City, UT 84032-3755
Phone Number:
Location: United States > Utah > Wasatch Range > Heber City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Heber City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Heber City 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Holiday Inn Express Heber City is nestled in the heart of the Rocky Mountains, a great location just minutes from Salt Lake City and Park City. With its breathtaking views, it is the perfect choice for a couple s weekend getaway or a wide variety of family excursions! Wasatch County offers events including, Cowboy Poetry, Rodeos, Swiss Days and much more. The Sundance Film Festival, which is considered the premier US showcase for American and International Independent films, is located 15 minutes from Heber City. If you re looking for outdoor activities, you ll be surrounded by some of the greatest hiking and biking trails Heber Valley has to offer. Take in the beauty of the award winning golf courses; Wasatch Golf Course, Soldier Hollow and The Homestead. If water activities are on your agenda, you ll find what you re looking for at some of the greatest reservoirs in Utah including, Deer Creek Reservoir, Strawberry Reservoir and Jordanelle Reservoir. We are just a short drive to some of the greatest ski areas in Utah such as, Park City Mountain Resort, The Canyons, Deer Valley, Sundance and Soldier Hollow. Relax in our warm indoor pool & hot tub and Stay Smart with our complimentary breakfast buffet featuring hot cinnamon rolls and freshly brewed coffee. ... more   less 
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Also Known As:
Holiday Inn Express Heber City Hotel Heber City
Holiday Inn Heber City
Heber City Holiday Inn
Holiday Inn Express Heber City Utah

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