I checked in on March 22, late in the evening after 6 hours of driving. The receptionist (an old lady) quickly gave a hotel map and marked me where to eat and where the room was. I was told that the resturant across the street is closing in 15 min. When my husband and my kid loaded the luggages in, I just quickly asked where the elevator was. That old lady receptionist asked me to bring back the map and circle the elevator to me. What's wrong to show the guest, or at least with a gesture that the elevator was just across the hallway? After we settled down with the luggage we launched out to the resturant. Perhaps my son crouched with no energy at all (we were very tired) that lady gave my son a very mean look. The whole arriving experience spoiled my stay.
So all the things in the room ticked me: the phone by the beds did not work. There was another phone on the desk, called for the waked up call but rang for few minutes but no one answered. The bathroom light was dim. The towels stinged. The beds and the pillows were too soft, I woke up with a neck pain. The breakfast room was crowded. Few things I would felt positive: the breakfast food was restocked very quickly, and the cleaning staff was polite; the younger receptionist at check out was patient.
It may be just me but I felt the most staff in the motel did not smile at all.
- Official Description (provided by the hotel):
- The Best Western Bryce Canyon Grand Hotel offers the newest luxurious accommodations for visitors to Bryce Canyon National Park, Utah.The Bryce Canyon Grand Hotel features: two four story towers accessing 164 luxurious guest rooms, interior corridors, a large lobby, restaurant, exercise facilities and a guest laundry. The Bryce Canyon Grand also offers an enclosed courtyard offering guest privacy for the pool, whirlpool, and patio areas. ... more less
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- Also Known As:
- Bryce Canyon Grand Best Western
- Best Western Plus Bryce Canyon Grand Hotel Utah