We checked in to the Best Western Bryce Canyon on Friday 22nd March. On entering our room around 5pm it was obvious that it had not been cleaned and were told by reception we could wait for the cleaning to be done!! They were asked to provide another room and we were told we would have to go all the way back to reception to get the key as they were busy. After registering my surprise that they would not bring the key up to us we had to carry our luggage back to reception where a very grumpy receptionist gave us a new room in another wing, the opposite side of the hotel from our travelling companions.
We got to the new room to find the electronic keys did not work so went all the way back to reception to get new ones - this was after a day of distance travelling. The receptionist Steve said we would receive a discount on our bill.
When finally checking out the next day we were told there was no discount and only on asking for the manager did we finally get a reduction from a supervisor. She informed us that the max. Discount she could give was 20% but even after this we were still paying more than most of the other guests. Obviously their on line booking is still overcharging some clients
The staff are pretty unhelpful and this was our 2nd stay and were at times surly.
- Official Description (provided by the hotel):
- The Best Western Bryce Canyon Grand Hotel offers the newest luxurious accommodations for visitors to Bryce Canyon National Park, Utah.The Bryce Canyon Grand Hotel features: two four story towers accessing 164 luxurious guest rooms, interior corridors, a large lobby, restaurant, exercise facilities and a guest laundry. The Bryce Canyon Grand also offers an enclosed courtyard offering guest privacy for the pool, whirlpool, and patio areas. ... more less
- Reservation Options:
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- Also Known As:
- Bryce Canyon Grand Best Western
- BEST WESTERN PLUS Bryce Canyon Grand Hotel Utah