We booked the one day excursion on the San Juan River from Bluff to Mexican Hat. Our family of four paid $658 for this excursion and were really looking forward to it. When we checked in at the office, the girl said we would be with another couple - Oh wait, another family of four. She was even surprised. The reason this is important is that there are only six seats on the raft! So for 9 hours on this raft, two of our family members always had to straddle the side of the raft. Our guide, Marcus, placed everyone in the raft. He also stated during the trip that it was not usual to have eight people on a raft, but they were short of guides. Of course the owner denies this and tells us we would have had to pay even more money not to be treated as cattle. This alone made the experience miserable, but also led to the problem of hearing the guide. We could only hear about 20% of what the guide said since he was in the back by the motor and we were crammed in the front.
As for the gourmet lunch- a jar of peanut butter & jelly and a bag of Chips Ahoy cookies is what three of us ate. The entree was a taco salad full of things my family would not eat. So, Wild River probably netted over $1300 from this raft and spent about $15 on lunch. What's even more irritating is the ownership response to our complaints. They blame us, saying we did not pick a trip suited to our family. My response is that they were greedy and over-filled a raft and do not want to take any responsibility. These excursions are way over-priced for what is delivered.
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