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“Amazing Location, great hotel”
Review of Amangiri

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Amangiri
Ranked #1 of 1 Hotels in Big Water
Certificate of Excellence
sydney
Level Contributor
160 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Amazing Location, great hotel”
Reviewed January 23, 2013

First of all I will say that I havent stayed at an Aman resort before - so cannot speak for the service comparisons elsewhere...

Loved the hotel style, the room was expansive and had a great view and one of the most comfortable soft beds ever (the basic level suite). Also really liked all the public spaces and the pool looked great (although the weather was way too cold to try it).

Most of all we thought the food was great - inventive and just enough options for a few nights stay. I also enjoy the fact that when you are staying at an isolated location that its an all inclusive rate - theres nothing worse than being captive and paying silly rates for food! Thankfully this is not the case at Amangiri.

Amangiri is a great place for couples and families - there are an abundance of activities on offer, and some great hikes to do. The landscape is the real star though, and having a hotel out here in such an isolated destination makes it a real location to visit. If you actually feel like a day trip its central to Lake Powel and Zion National Park, and about 5 hours drive to Las Vegas, with the drive a very cool one.

Room Tip: You cannot go bad... but the desert view suite locations on the west wing do mean you need to cross...
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
2 Thank sydneyslicer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Phoenix, AZ
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 17, 2013

We, too, have stayed at other Aman properties in Asia, some years back, and loved our stays. We also loved our stay at the Amangiri, and could we, perhaps we'd give it 4 1/2 stars. We had no issues with a suberb staff, friendly and professional GM and other managers. On our last day there were one or two staff who did not know us as they had been on a holiday, but they immediately introduced themselves. And we had lovely food. Perfect sized portions, never once even had a burger or pizza, as per the claim of a previous poster that they were the only items available. Food was outstanding, interesting and inventive. Kudos to their new chef who has made it so.

The room was lovely and a fabulous setting. But the room is where we had a couple let-downs. The king-sized bed is not really that. It was, in our room anyway, two twins put together with a horrible "filler? "bumper"? put down the middle to meld the two. Didn't work a lick. It did serve to keep you on "your own side" and in what felt like a valley. Seemed kind of cheesy for an Aman, and not as well done as hotels in Europe and other places that put 2 beds together.

The heat/cooling was a problem, but we learned the resort would soon replace all the equipment to help simplify things. It wasn't a big problem for us.

The real issue we had was the lovely-to-look-at, but horrible-to-use water closet. The room is a very open style, and the WC is behind a door, but it's a big, noisy barn door that slides to close. It's dreadfully noisy and there is no slipping out of bed in the night to quietly use the facilities. Still not the worst problem, though. Don't know how to delicately put this, but that big heavy door is neither close to being sound proof, nor odor proof. Quite the opposite. And true to the asthetic of the elegant, simple styling of things, there was no fan. There should have been. Not a good choice for honeymooners....

The spa is simple and beautiful, with very professional massage therapists and opportunities for private outdoor hot tubbing, etc,. We loved the spa experiences we had.

In all, a beautiful property, good food and staff. I think there would be few things the staff wouldn't try to do for you to make your stay right. The above things were minor, and perhaps the same in all rooms, so we just dealt with it. Perhaps we would stay again when in that part of Utah, which is stunningly beautiful, but we'd ask about the bed and WC situation for the room we book. Any photos you see online don't do the property justice. It truly is lovely.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yancha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 8, 2013

In the light of some seriously damning reviews, we were not anticipating the excellent food and the exceptional service that we have experienced in our first 5 days at Amangiri.
The resort itself and the setting was of course always going to be sensational..and as is usual the website couldn’t do the setting/feel justice..quite amazing.
To address some of the major criticisms that we had read:
Food: given our 9 night stay we reasonably expected that the menu would eventually become tiresome, however, with quite a sizable selection (a separate lunch and dinner menu) this will not be the case and, what is more, the chefs are more than happy I understand to prepare anything we would like in addition to menu items. Apparently the new chef has made major changes to the menu and we certainly have found it to be most impressive. Moreover, the portion control is outstanding and clearly aimed at the semi degustation style menu (and yet not too tricky)… for anyone wanting larger serves I am sure the kitchen would oblige but if you are ordering 4 courses as is suggested then larger serves would be quite inappropriate.
Service: I would suggest that the service levels are absolutely equal to those at the several Amans that we have experienced in Asia. As you would expect in a remote location [and with staffing levels as high as they are at Amangiri (120-140 depending on seasons for just 34 suites)] not all staff are at the same standard…this is not unique to Amangiri. However, the department heads are exceptional. As for staff not knowing our names….this has simply not been our experience.
What is more, the GM met us on day 1 and we have seen him several times in our first few days. Likewise the Assistant GM. The front desk staff (and there are several) have gone out of their way to make our stay special and, as with all the key staff, are clever in knowing when we want attention and when we should be left to our own devices. They are the ones (quite deliberately) keeping an eye on all the guests, sitting as they do at the entry to the wonderful main dining/leisure building. They don't miss much and along with all the staff manage to create a warm friendly feeling that is missing at larger resorts/hotels.
The sensational rooms are very well attended to and the team have a wonderful knack of knowing when we are at breakfast (and this changes daily) so that without exception we come back to serviced rooms… they obviously change their schedule to suit us (and likewise when we are at dinner for turn down). As a result we never see the housekeeping staff (sadly in a way as we do not get the opportunity to thank them). The occasional time we have requested something from room service (wine glasses/power plugs, etc) they have arrived in incredibly short spaces of time.
This is an outstanding property in all respects.

Room Tip: Our room near the spa and gym is fabulous for us and just the shortest walk to the main pool. But al...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Pamela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 4, 2013

Terrible food. You pay 1000 dollars to eat either pizzas, burguers or very spicy food. The menu is limited and the food is very bad almost uneatable!!!. The food portions are so small you can bearly see them. The service is very slow, you can spend easily 2 hours having dinner!!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
23 Thank Ivangomez1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
49 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 3, 2013

People asked me : "The desert? Why would you want to go to the desert in Utah? In Summer?"
Well, its a simple answer : to experience the Amangiri resort. It's a must.
Its starts where a car comes and pick you up at the very small airport of Page, Arizona. A BMW X5 is ready and it takes about 35 minutes to take you to the resort. Including an almost 7 minute drive from the gate at the road till the actual main building where you are greeted by a large staff, where the one of them gets you a very refreshing lemonade and someone tours you the whole facility while someone else is taking care of your luggage to be put in your room. No passport filling out, no standing in a queue for registration, just 100% pampering from the very start.

The rooms, or I should say suites are absolutely breath taking. The whole setup with the small patio entrance, the big sliding doors, the setup of the room, the outdoor balcony hat gives the magnificent view of the canyon rock formation, all is just 'wow'. I had heard about this group's reputation, but I was still amazed by the beauty of it all. The resort is really in the middle of nowhere, but whith such a respect for nature, it truly is amazing. The way the architecture adapts itself perfectly to the natural surroundings, mimicking the tone, texture and color in their concrete structures of those surroundings as to blend in in a perfec way.
Also at night the light levels are so low and minimalistic, not only inside the rooms, but also the walkways, the buildings, the main building, and that in respect to the nature in which it is implemented. You can actually gaze at stars here, who can say he has seen that when visiting Vegas?

The pool is really a piece of art, the way its integrated with the mountain around which its built. Although it can get very hot in summer, at the time of our stay it wasthe beginning of the monsoon period, so the weather was actually very nice at 30-31° at it's max, with a nice breeze and even a little bit of rain, which was refreshing.

Because of lack of other things surrounding this resort, the hotel provides a 24h service of meals. And they provide you everyday with a standard menu of well thought out dishes, together with a selection of suggestions of the day that are wel worth the try. Although sometimes the dessert chef can get a bit overly creative, and combines some flavours that even are too exotic for my taste, The dishes that were served were excellent.
The staff is very well trained, especially at the restaurant, explaining everything in great detail and giving the right suggestions.

Time for a conclusion : believe what they say about this resort. A lot of 5 star hotels can learn a lot from Amangiri! And it's really worth it.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank Liteworker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed November 22, 2012

No one can argue about the breathtaking setting and the utter tranquility. Unfortunately, it goes downhill from there. This resort simply does not live up to the standards I have experienced at other Amanresorts. Unfortunately, we experienced many of the same deficiencies identified by other recent travellers. The PARTIAL list of shortcomings goes like this: Despite providing the detailed guest information requested by the hotel, my colleague and I were surprised to find that the welcome note in the room was addressed to Mr. and Mrs.even though it had been clearly indicated that my husband would not be accompanying me. The same error was repeated in another note in the room with the pre-arranged spa schedule which was full of scheduling errors despite my having a detailed spa confirmation via email from the spa manager.

In 5 out of the 7 times we ordered room service, there were errors and omissions including such basic items as missing cutlery; the result was that while we waited for the missing items, most of the food, only lukewarm to begin with because the resort uses woven baskets for food transport rather than hot boxes, grew totally cold. Even more disconcerting was that we never ever received any sort of apology from management regarding these deficiencies nor was there any attempt to make amends for them. Despite these shortcomings, we ordered room service at night because the exterior lighting on the resort was totally inadequate for a dark autumn sky and it would have been very easy to stumble and fall. I understand that too much light would ruin the resort ambiance, but the minimalist nature of the lighting was excessive. It bears stating that, to the best of our knowledge, we never saw a single management person until the morning of our departure and even then the rather pompous GM approached us in a highly informal manner and never addressed us by name. Indeed, no one ever addressed us by name except the lady who checked us in. I learned that the man who approached us ( who not only did not address me by name but also failed to identify himself) was the GM only when he started asking me questions about our destination that day and I had to ask him who he was and how he knew such information about me (really unprofessional).

Food was uneven - ranging from excellent (the steak, multi-grain pancakes and chicken noodle soup) to extremely mediocre (too long to list). Had the rates in November not included meals, I would have bristled at some of the questionable prices (e.g., $45 for 3 scallops). Service in the restaurant was also uneven, ranging from highly attentive to 'where did everyone go?". I am not sure why reservations requested details on food allergies since virtually the first thing I was served was a dip for tortilla chips that was comprised primarily of the very ingredient I was allergic to. On a brighter note, the freshly made guacamole that was prepared as a substitute for the offending dip was delicious.

Housekeeping was also uneven, ranging from excellent to curt and cursory (they forgot about us altogether one night until we called). In all fairness to housekeeping, the designers' passion for white on outdoor seats and cushions in a desert setting does not make the housekeeper's job easy. As disappointing as all that may be, perhaps the worst was the state of the pool in our mesa pool suite. One wall had green slime on several stones above the pool; branches from the bush against the fence were growing into the heated chlorinated pool (just a matter of time before rot set in) and the entire pool was rimmed was a very ugly looking build up at the water line due to calcification caused the minerals in the hard water - indicating that the pool was not regularly scrubbed to get rid of this unsightly accumulation.

On the plus side, most staff members were friendly - they just lacked training and direction and the in house reservations person was exceptional. If the rest of the staff had her attitude and highly efficient and professional approach, the resort would be exceptional.

An important note for those over 40, those with any sort of joint or back problems or even folks with very long legs: all of the chairs, sofas, tables, chaise lounges, etc., whether in the room, in the main lodge or by the pool, are extremely low and do not always make for the greatest of comfort. It is also worth noting that it is a long walk outside to some of the rooms, especially in inclement weather, and there is not a single golf cart to help out. Another point of interest is that the room design is clearly geared to couples and the washroom layout offers very little privacy for families or friends staying together.

If these service deficiencies listed above can be corrected, Amangiri would be on my list to revisit. However, a lot of effort is needed to bring the resort up to typical Aman standards.

Room Tip: Check the distance between the lodge and your suite.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank RoadwarriorLynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 15, 2012

the setting is among the most beautiful places on earth (and i have travelled extensively all over the world), the resort blends in seamlessly with the environment and if it hasnt, it should win design awards. luxe, modern, eco, minimalism at its finest. wonderful on-property hikes, spa experience and overall vibe. Erica, the spa coordinator was lovely and accommodating. however, the food was really not good-- not on par with what has come to be expected from Aman. it lacked flavor and execution. the resort needs to revamp its dining- they should stop trying to make fussy food (gastriques, foams, etc)because they simply do not have a chef who can execute these things properly and focus on simplicity, quality of ingredients and flavor. i really hope that the management reads these reviews and takes this into consideration as the food would be the ONLY reason i would hesitate to return. the staff are very well-meaning but the service was uneven- sometimes they are on top of you to get you whatever you'd like and sometimes we had to get up and find someone to bring us a drink. overall, a gorgeous place but only go if you have realistic expectations of the cuisine as its not like you can just drive into town and get a bite.....

Room Tip: i dont think there is a bad room in the place....
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  • Stayed November 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank jcr1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amangiri

Property: Amangiri
Address: 1 Kayenta Road, Canyon Point, Big Water, UT 84741
Location: United States > Utah > Big Water
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Spa Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Big Water
Price Range (Based on Average Rates): $$$$
Number of rooms: 34
Official Description (provided by the hotel):
Amangiri (peaceful mountain) is located on 600 acres in Canyon Point, Southern Utah. The resort is tucked into a protected valley with sweeping views towards the Grand Staircase-Escalante National Monument. Built around a central swimming pool with spectacular views, the resort blends into its dramatic surrounds of deep canyons and towering plateaus. Amangiri's Aman Spa features a floatation therapy pavilion, a water pavilion with sauna, steam room, cold plunge pool and step pool, a fitness centre and a yoga pavilion. ... more   less 
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Also Known As:
Amangiri Hotel Big Water
Amangiri Utah/Big Water

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