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“Really nice surprise”

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SpringHill Suites Waco Woodway
Ranked #2 of 6 Hotels in Woodway
Certificate of Excellence
Carmel, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Really nice surprise”
Reviewed April 6, 2014

Off the beaten path and a little hard to find from I35 N but I am glad we stayed here! Double queen room with sofa bed was roomy and comfortable. It has a separate sink area outside toilet/shower area. Plus a fridge and microwave. Quiet location. Attractive lobby/entrance with beautiful aquarium in lobby. Staff was helpful and courteous. Paul Mitchell bath products were also nice. Breakfast area is really large for a hotel and has contemporary modern look. Great pool/jacuzzi area with a fountain over the baby pool. Pool area is softly lit with blue lights in the pool. Too bad it was raining because there is a lovely comfortable terrace off pool area with a pergola. It has cushioned seats and larger wood dining table that seats 6 I think. Great hotel!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald M, General Manager at SpringHill Suites Waco Woodway, responded to this review, April 21, 2014
Thank you for taking the time to review the hotel. We take great pride in the hotel and am gald you enjoyed it. It take great guest like you to make our hotel the best it can be! We thank you for that. We will see you again soon.
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179 reviews from our community

Traveler rating
    145
    28
    3
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    1
See reviews for
70
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Level Contributor
335 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed March 25, 2014

Several family members stayed here for a wedding - -new hotel off hwy 84 (not listed on GPS) Beautiful settings, friendly staff. The rooms are huge - with separate entry room with sofa, table, wet bar, mini frig, coffee maker and TV. The bedroom is also very large - comfortable bed that is high with lots of pillows. Vanity mirror with sink across from bathroom - the lobby and lounge area is also large and nicely decorated. They offer Bar service starting at 5p and free breakfast each morning. Wide variety - waffles, cereals, eggs, sausage, assorted breads and drinks. We were all pleased with the accommodations.

Room Tip: The have handicap accessible rooms on request. Shorter folks may need a step stool to reach the bed...
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald M, General Manager at SpringHill Suites Waco Woodway, responded to this review, March 31, 2014
Thank you for such a great review! We take great pride in our hotel, and it is fantastic that you had a great stay. We surly hope you stay with us again, if there is anything additional we can do for you please let us know.

See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
64 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed March 15, 2014

Bottom Line Up Front - This hotel has very generous government rates, very fast internet, and was completely remodeled in 2013. The pool is great and includes a kids area. Breakfast is normal continental fare.

Note on Google Maps - We were using Google maps to navigate to the hotel and it took us a meandering route through an industrial park that made us question its accuracy. Just a heads up if the same thing happens to you.

Pros:
- Very fast internet, it tested as a 10 megabit connection using speedtest.net. There is a BIG CAVEAT though, see Cons.
- My kids loved the children's area of the pool. It is super shallow and has a waterfall thing that they could play in with minimal supervision.
- Hotel is very clean and classy. It feels new even though it was merely remodeled.
- Rooms were clean, bed comfortable, and TVs are new and include the 'sleep' function.
- iPhone dock music player in room was something I enjoyed that most Marriott hotels don't have.

Cons:
- The internet would not allow either my wife's iPhone or my Samsung Galaxy android smartphone to connect to it.
- I can confirm the other reviews that this hotel does not serve waffles on weekdays. Considering the hotel was nearly full, I don't understand this decision.
- Use the vending machines if you want a drink, water in the vending machines is $1.25 versus $2 if you try and buy it from the mini-store by the front desk. Judge that how you will...

This hotel could easily get 5 stars if they fixed their internet connectivity with smartphones and stopped being unreasonably stingy with their breakfast.

NOTE: This Springhill Suites is NOT brand new as some reviews have mentioned, however it was completely remodeled in 2013 after Marriott bought the hotel from Best Western. It was previously a Best Western Atrium for a few years.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyHerAway_com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald M, General Manager at SpringHill Suites Waco Woodway, responded to this review, March 31, 2014
Thank you for such a great review! It makes us so happy that you had a great time at the hotel. I do see that the cons of the hotel were made and the internet was a problem when staying at the hotel. I strongly appreciate any and all feedback, without guest like you we would have no idea on problem areas. I wanted to let you know that we are very active in fixing the internet connectivity issue; I assure you that this getting this corrected immediately.

Again thank you for your review, we truly do appreciate it.
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austin
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 14, 2014

This was our second stay at this hotel. Typically you see hotels decline over time however this hotel raises the bar year over year. The hotel is clean....no immaculate and staff is friendly and helpful. The entry area and breakfast area are like no hotel in this category you will every see. A large impressive fish tank awaits you as you enter the hotel. Rooms are clean and updated. The only thing that I have of any improvement recommendation is the wireless signal. They need to put some additional boosters or repeaters to have better coverage....it is free but again that is just a little small thing in the overall scheme of things.

Keep up the great job owners/management!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bubears-sicem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald M, General Manager at SpringHill Suites Waco Woodway, responded to this review, March 31, 2014
Thank you for such a great review! It is nice to see that you had such a great time again. We really do take great pride in our facility, and so glad it shows. We love that you stay with us and hope that we will always be your hotel of choice when staying in the area.

Again thank you for your review, we truly do appreciate it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irving, TX
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 13, 2014

Our family recently stayed at SpringHill Suites in Woodway-Waco and we were beyond impressed! The front desk staff was kind, welcoming and checked us in within minutes! The lobby has a stunning fish tank and fresh decor. Our room was very clean and felt like everything was brand new. The bedding was so soft (not stiff) and the feather pillows were awesome! We requested extra pillows when we booked our room and they were in our room waiting. A/C ran all night and kept the room nice and cold. Loved how big the rooms felt with the living room/kitchen area. Best of all was the fact that there were multiple places for us to get ready in the morning. Never felt crowded. Plus two flat screen TVs so we weren't stuck watching the Disney Channel the whole trip was a major bonus! Breakfast was way better than other "hot breakfast" places we've stayed at. Had a oatmeal bar, cereal bar, pastries, eggs/sausage/toppings, fruit bar, boiled eggs, meats, milk, juices, coffee, etc. Something for everyone! We used the pool, and it was perfect for our family! Our toddler got to use the kiddie pool that was 6 inches and had a fun fountain. The hotel also has a small bar/lounge and a great outdoor patio! Free internet, parking, etc.

Was not expecting such a great hotel for such an awesome price in Waco! Best option if you're in the area. Close to lots of restaurants, and away from the highway noise!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tinarie01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald M, General Manager at SpringHill Suites Waco Woodway, responded to this review, March 31, 2014
I wanted to take a moment of your time to thank you for such a great review! Here at SpringHill Suites we take great pride in our hotel. We are so glad that you found our hotel for your event, and hope that you will be back.
Again thank you for your review, we understand that time is important so it means a great deal for you to find it for us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flat Rock, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 5, 2014

This is one of the nicest hotels that I've stayed in for work. It's so clean and the facilities are brand new. I was incredibly pleased with my stay. My only complaint... I told the front desk staff twice that there were no wipes in the gym. They ended up just giving me the antiseptic wipes that weren't really meant for cleaning gym equipment - more for hands or injuries. Also, the gym set-up is a little weird, with how all of the equipment is facing the pool. It's creepy. The entire time you're working out, you're staring at the people who are swimming.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SSayler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald M, Manager at SpringHill Suites Waco Woodway, responded to this review, March 7, 2014
I would like to take a moment to thank you for your kind reviews. We take great pride in our hotel, and as well as our guest. It takes guest such as you to leave reviews that can validate such pride, for that we are thankful. I would like to let you know I purchased the sanitation wipes for the fitness center, and they are now stocked. We hope to see you again soon and thank you once again.
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Sturgeon Bay
Level Contributor
273 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed December 7, 2013

This is an amazing property! I've never stayed at such a high-end SpringHill Suites. The rooms are spacious and well-appointed. The beds are very comfortable. They have an impressive lobby with an enormous aquarium. They have a bar that serves wine and beer and a limited food menu. The food was simple but very good. The free breakfast was typical of a SpringHill Suites and just fine. Although I didn't use it, the pool looked very nice with a hot tub and separate play area for little ones. The staff was outstanding. I see why this hotel has won awards from Trip Advisory. They are well-deserved!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vanclaners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald M, General Manager at SpringHill Suites Waco Woodway, responded to this review, March 7, 2014
I wanted to take a moment to thank you for your kind review. Your time to review your stay is important to us, and we thank you for that! It takes great guest like you to make our jobs easier. We hope to see you next time. Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Waco Woodway

Property: SpringHill Suites Waco Woodway
Address: 200 Colonnade Pkwy, Woodway, TX 76712-6174
Phone Number:
Location: United States > Texas > Woodway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Woodway
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Waco Woodway 3*
Number of rooms: 82
Official Description (provided by the hotel):
SpringHill Suites Waco Woodway is ideal for business and leisure travel. The hotel offers 100% smoke free rooms that each feature 37" LCD TV, free Wi-Fi Internet access, microwave and refrigerator. The hotel boasts a beautiful indoor heated swimming pool, a fully equipped fitness center and guest laundry. We are conveniently located to Extraco Events Center and Baylor University. ... more   less 
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Also Known As:
Springhill Suites Waco South Hotel Woodway

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