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Holiday Inn Express & Suites Lubbock Southwest - Wolfforth
Ranked #1 of 1 Hotels in Wolfforth
Reviewed March 27, 2013

Not the cleanest HIEx that I have stayed in. It was obvious that the cleaning of the room was not complete. Trash in the trash cans, toilet looked liked someone had just used it, barely enough TP to get 1 person through a night's stay, and the floor looked like it hadn't been vacuumed in a few days. The sheets & towels looked dingy & old which left me questioning rather or not the room was "cleaned" or just simply "picked up" between guest. I completed my stay with the impression that the Housekeeping staff either has a very relaxed view of what is & isn't clean or they just don't care about how their job directly effects the stay of their guest.

I didn't have a lot of interaction with the staff but the front desk seemed friendly.

The location of the hotel is very conveniently located off HWY 62 & 82nd street making it easy to access southwest Lubbock or hop on the Marsha Sharp Freeway and head towards campus or mid Lubbock.

Stayed: March 2013, traveled on business
Thank 70Stingray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory C, General Manager at Holiday Inn Express & Suites Lubbock Southwest - Wolfforth, responded to this reviewResponded March 28, 2013

Thank you for your comments about the Holiday Inn Express Lubbock Southwest. All of your concerns will be addressed with our staff. I would like to apologize for any issues that you did encounter. We take your comment very seriously and use them to improve. Please let me know if there is anything I can do for you, and if you do choose to stay with us again I would love if you would let me know and I will personally see that you have a pleasant experience. We appreciate you staying with us, and hope to see you in the near future!

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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37 - 43 of 65 reviews

Reviewed March 20, 2013

This hotel is in a great, out of the way location, but still quick and easy to get anywhere in Lubbock. Very clean. Staff was friendly and extremely helpful with everything. Breakfast was great...eggs, pancakes, biscuits, sausage and bacon along with other yummy things. Will definitely stay again!

  • Stayed: March 2013, traveled with family
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1  Thank Karri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2013

Housekeeping is a huge issue here. They did not clean my room, take out the trash, clean the bathroom or take my dirty towels. Spoke with management about issue, was told the general manager would call me. Never received a call from anyone!
The co-worker I was traveling with had to change rooms due to the beds weren't made, curtains coming off wall, etc.

  • Stayed: March 2013, traveled on business
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Thank Angela52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory C, General Manager at Holiday Inn Express & Suites Lubbock Southwest - Wolfforth, responded to this reviewResponded March 19, 2013

Thank you for your review of the Holiday Inn Express Wolfforth. I do take these comments very seriously and will review them with my staff. I would like to appologize for the inconveniences you had during your stay with us. I would like to compensate you for your troubles. Please contact the Holiday Inn Express Wolfforth and ask to speak with Diana the general manager to discuss appropriate compensation for you. Thank you for your review and again I am sorry for any inconveniences you had during your time with us.

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Reviewed February 13, 2013

Checked in for the night and stayed in the suite with a jacuzzi tub. It was worth the price. Room was clean and spacious. The bed (king) was comfortable and over all was a good stay. Would stay there again. The location is close enough to Lubbock that all the food and entertainment is just a short 10-15 min drive. Lubbock is rapidly expanding that way so food and fun will be closer soon i bet.

  • Stayed: February 2013, traveled as a couple
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Thank Titan250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory C, General Manager at Holiday Inn Express & Suites Lubbock Southwest - Wolfforth, responded to this reviewResponded March 28, 2013

Thank you so much for your response on The Holiday Inn Hotel and Towers! I am so glad you enjoyed your stay and that our staff provided the service that we strive to serve. Feedback is very helpful and I appreciate the time you took to fill out a review! Please feel free to contact me if there is anything I can do for you. I look forward to your next visit!

Thank you so much,

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Reviewed September 11, 2012

We always like staying at this hotel. It's convenient to our planned activities. It's always clean. The breakfast items are always fresh. This is a very nice Holiday Inn and very reasonably priced. My children love the pool. The beds are perfect.

  • Stayed: September 2012, traveled with friends
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Thank glmorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana H, General Manager at Holiday Inn Express & Suites Lubbock Southwest - Wolfforth, responded to this reviewResponded March 28, 2013

Thank you so much for your positive response on The Holiday Inn Express Lubbock Southwest! I am so delighted to hear you enjoyed your stay!! We take these comments very seriously and we will be sharing your positive comments with our staff! Please let me know if there is anything I can do for you. We appreciate you staying with us, and hope to see you back on your next trip to Lubbock!

Thank you,

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Reviewed June 29, 2012 via mobile

My husband booked as the suite at holiday inn for a stay-cation weekend getaway. We were greeted as priority club members and treated very well. The suite was clean, spacious,comfortable bed. Breakfast was well stocked and the lady working kept things clean and stocked. Would stay here again.

  • Stayed: September 2011
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Thank kimmomofboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2012

Everything about this hotel was very nice. Pool and hot tub were good, nice workout facility. There were several places to eat close by, and not far from lubbock. Would definitely return. Seemed like a brand new hotel.

  • Stayed: June 2012, traveled with friends
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Thank bucknut31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory C, General Manager at Holiday Inn Express & Suites Lubbock Southwest - Wolfforth, responded to this reviewResponded July 26, 2012

Thank you so much for your positive response on The Holiday Inn Express Lubbock Southwest! I am so delighted to hear you enjoyed your stay!! We take these comments very seriously and we will be sharing your positive comments with our staff! Please let me know if there is anything I can do for you. We appreciate you staying with us, and hope to see you back on your next trip.

Thank you,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Lubbock Southwest - Wolfforth

Address: 7921 Presidents Ave, Wolfforth, TX 79382-5551
Phone Number:
Location: United States > Texas > Wolfforth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Wolfforth
Price Range: $84 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Lubbock Southwest - Wolfforth 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
It's easy to see why visitors to Lubbock, Texas choose our hotel's property. The Holiday Inn Express(R) Hotel Wolfforth is 10 miles from "the Heart of the Panhandle," located on the southwest side of Lubbock, just off Highway 82/62, and less than 20 minutes from the city center, where you'll find fresh air, awe-inspiring sunsets and the friendliest people around. Business travelers to Wolfforth or Lubbock find the hotel's free high-speed Internet access and Business Center helpful. With United Supermarkets, Convergys Corporation and Sudden Link Communications within five miles, you can easily make it to meetings on time. Covenant Health and UMC Health Center are less than 20 minutes from our hotel's address. Visiting the Lubbock area takes you back to the good old days at the Buddy Holly Center, places you in the cockpit at Silent Wings Museum, makes your toes tap in the Depot Entertainment District and stand and cheer at Texas Tech's Jones AT&T Stadium. Take a trip back to the real West at the Ranching Heritage Center or see one of the few remaining prairie dog colonies at the Prairie Dog Town in MacKenzie Park. Experience ultimate service on your trip to the Wolfforth / Lubbock, Texas area with the hotel's complimentary, hot breakfast. After a swim in the indoor pool or a workout in the Fitness Center, you can stop by our Sweet Shop for snacks & drinks or by the desk for the toothbrush you forgot. We hope to see you soon! ... more   less 
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Also Known As:
Holiday Inn Express Suites Wolfforth Hotel Wolfforth

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