I booked a free night's stay here but when I checked my Visa bill a week later I saw that this hotel charged me $30.
First long distance call to Lubbock about the erroneous charge: "Oh, that charge will automatically reverse in a few days." Nothing happened.
Second long distance call to Lubbock a 'few days later': Spoke with 'Debbie' the manager. "Oh I'll reverse that charge for you right now sir." Nothing happened.
Third toll call to Lubbock a few days later: Spoke with 'Debbie' the manager again: "Oh I don't know why that reversal didn't go through. I'll check with our Visa processor and call you back in a fee minutes."
The call was never returned.
These people are crooks and liars. Like another reviewer on this site I will take action with Visa against "Debbie"
- Official Description (provided by the hotel):
- It's easy to see why visitors to Lubbock, Texas choose our hotel's property. The Holiday Inn Express(R) Hotel Wolfforth is 10 miles from "the Heart of the Panhandle," located on the southwest side of Lubbock, just off Highway 82/62, and less than 20 minutes from the city center, where you'll find fresh air, awe-inspiring sunsets and the friendliest people around. Business travelers to Wolfforth or Lubbock find the hotel's free high-speed Internet access and Business Center helpful. With United Supermarkets, Convergys Corporation and Sudden Link Communications within five miles, you can easily make it to meetings on time. Covenant Health and UMC Health Center are less than 20 minutes from our hotel's address. Visiting the Lubbock area takes you back to the good old days at the Buddy Holly Center, places you in the cockpit at Silent Wings Museum, makes your toes tap in the Depot Entertainment District and stand and cheer at Texas Tech's Jones AT&T Stadium. Take a trip back to the real West at the Ranching Heritage Center or see one of the few remaining prairie dog colonies at the Prairie Dog Town in MacKenzie Park. Experience ultimate service on your trip to the Wolfforth / Lubbock, Texas area with the hotel's complimentary, hot breakfast. After a swim in the indoor pool or a workout in the Fitness Center, you can stop by our Sweet Shop for snacks & drinks or by the desk for the toothbrush you forgot. We hope to see you soon! ... more less
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- Also Known As:
- Holiday Inn Express Suites Wolfforth Hotel Wolfforth