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“Watch your wallet! Manager will overcharge you!”

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Holiday Inn Express & Suites Lubbock Southwest - Wolfforth
Ranked #1 of 1 Hotels in Wolfforth
Reviewed January 23, 2012

I booked a free night's stay here but when I checked my Visa bill a week later I saw that this hotel charged me $30.
First long distance call to Lubbock about the erroneous charge: "Oh, that charge will automatically reverse in a few days." Nothing happened.
Second long distance call to Lubbock a 'few days later': Spoke with 'Debbie' the manager. "Oh I'll reverse that charge for you right now sir." Nothing happened.
Third toll call to Lubbock a few days later: Spoke with 'Debbie' the manager again: "Oh I don't know why that reversal didn't go through. I'll check with our Visa processor and call you back in a fee minutes."
The call was never returned.
These people are crooks and liars. Like another reviewer on this site I will take action with Visa against "Debbie"

  • Stayed: January 2012
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1  Thank TheTimMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory C, General Manager at Holiday Inn Express & Suites Lubbock Southwest - Wolfforth, responded to this reviewResponded July 26, 2012

We, at the Holiday Inn Express Lubbock Southwest, would like to thank you for your comments about our hotel and your stay. While we strive to give every guest exceptional service, and it is always a pleasure to hear when we exceed our guests' expectations; it is just as important to us to know when we have not. We want to apologize for the billing issues you experienced during your stay, and let you know that I personally, as the new manager, am working with our staff to correct the situation. Again, we appreciate your comments and hope you will come back and give us another try.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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46 - 52 of 64 reviews

Reviewed October 21, 2011

Checked into another local hotel, but was not happy with the rooms. Called HI Express, was given the exact room I needed at a reasonable rate. Room is spacious and clean and quiet. Clair at the front desk was both friendly and helpful. I will not try to stay anywhere else when in Lubbock! Great hotel!

  • Stayed: October 2011
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Thank JenMuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana H, General Manager at Holiday Inn Express & Suites Lubbock Southwest - Wolfforth, responded to this reviewResponded March 28, 2013

We, at the Holiday Inn Express Lubbock Southwest, would like to thank you for your comments about our hotel and your stay. While we strive to give every guest exceptional service, and it is always a pleasure to hear when we exceed our guests' expectations; it is just as important to us to know when we have not. We want to apologize for the billing issues you experienced during your stay, and let you know that I personally, as the new manager, am working with our staff to correct the situation. Again, we appreciate your comments and hope you will come back and give us another try.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2011

Facility is new, clean, and immaculate. We stayed during the week, and had the entire 3rd floor, the pool and the hot tub to ourselves. Priority Club check in was quick, complimentary local newspapers were available, and the welcome baggie had 2 bottles of water and a sack of chex snax chips. The location is very convenient to 82nd street, and the hotel is less than 2 miles from Yamagata Japanese Steak House, where we ate a wonderful supper.

Wifi internet signal strength was great, easy to find the network, and there's wired internet also available in the room. TV was a new flat panel sitting on the dresser.

Not much in the way of drawers, but we were in a regular room not a long term suite.

Breakfast was the expected with a pancake maker, egg flipover things with some kind of salsa inside, sausages, vereals, fruits, bagels and pastries. Juice dispenser selection was orange, apple, grapefruit and one other that i can't recall. Small kisd-sized cartons of milk in a variety of grades was also in the glass-doored fridge. The breakfast room coffee was out of those hot pot things and was only lukewarm.

Having said that, though...

The first room we were in, the toilet leaked out the bottom, wax seal issue. Not a problem, front desk moved us to the room next door.

The beds are really, really, really firm. Everything else in the room is new as well.

We'll stay there again.

Room Tip: Rooms on the back side face the school bus parking lot. The elevator is in the middle of the hotel.
See more room tips
  • Stayed: September 2011, traveled as a couple
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1  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2011

This hotel is the nicest, cleanest, newest hotel in or near Lubbock, Texas. The complimentary breakfast, including fresh pancakes, was great. The service was exceptional, the rooms were spacious with nice amenities, and the price was conquerable to the other hotels in the area. It is definitely the best hotel you will find in Lubbock / Wolfforth.

  • Stayed: July 2011, traveled with family
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Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2011

This hotel is brand new and very attractive. I would definitely recommend it. Since it is right on the new Marsha Sharp Freeway, it's just a five minute drive to the Lubbock loop and about 8 minutes to Texas Tech. Very convenient.

Our room was very clean and well-appointed.

Indoor pool was nice and well-maintained.

Check in was easy as well.

The cost of the room was around $120, but for this quality of hotel, that price is good in Lubbock where hotels are full most big weekends during the school year (we were here during move-in weekend at Tech).

Great place. I will probably try to stay here again next time I'm in town.

  • Stayed: August 2011
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Thank mpugh22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2011

6 month repeated business customer.we travel alot for business therefore are priority members for holiday inn.till our experience at this holtel in august was ruined ..we were laying in bed and my wife noticed a small bug that's when I lifted the matress and noticed a nest of bed bugs that's when we notified the front desk the girl was nice and switched us to a second room and said management was be notified in the morning ..well they were notified but management did not help us out not even by apologizing her name is debbie and her attitude as a manager is not professional at all.Amanda at holiday inn located 4 miles east of there was nice enough to let us stay there at a really low rate to make up for the other holtels mistakes ...

  • Stayed: August 2011
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Thank ray6996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2011

Hotel smelled really new and we got a goody bag at check-in for being a first time customer. Service was really great as well as staff actually cared about your request. I wish big city's would have good service like this hotel did but I guess it's different at all hotels. We were just hopeing the swimming pool would be bigger since it was a busy weekend with kids.

  • Stayed: July 2011, traveled with family
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Thank jerryG29775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Lubbock Southwest - Wolfforth

Address: 7921 Presidents Ave, Wolfforth, TX 79382-5551
Phone Number:
Location: United States > Texas > Wolfforth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Wolfforth
Price Range: $94 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Lubbock Southwest - Wolfforth 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
It's easy to see why visitors to Lubbock, Texas choose our hotel's property. The Holiday Inn Express(R) Hotel Wolfforth is 10 miles from "the Heart of the Panhandle," located on the southwest side of Lubbock, just off Highway 82/62, and less than 20 minutes from the city center, where you'll find fresh air, awe-inspiring sunsets and the friendliest people around. Business travelers to Wolfforth or Lubbock find the hotel's free high-speed Internet access and Business Center helpful. With United Supermarkets, Convergys Corporation and Sudden Link Communications within five miles, you can easily make it to meetings on time. Covenant Health and UMC Health Center are less than 20 minutes from our hotel's address. Visiting the Lubbock area takes you back to the good old days at the Buddy Holly Center, places you in the cockpit at Silent Wings Museum, makes your toes tap in the Depot Entertainment District and stand and cheer at Texas Tech's Jones AT&T Stadium. Take a trip back to the real West at the Ranching Heritage Center or see one of the few remaining prairie dog colonies at the Prairie Dog Town in MacKenzie Park. Experience ultimate service on your trip to the Wolfforth / Lubbock, Texas area with the hotel's complimentary, hot breakfast. After a swim in the indoor pool or a workout in the Fitness Center, you can stop by our Sweet Shop for snacks & drinks or by the desk for the toothbrush you forgot. We hope to see you soon! ... more   less 
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Also Known As:
Holiday Inn Express Suites Wolfforth Hotel Wolfforth

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