I checked into this hotel during the night audit shift. The GSR working took a copy of my credit card, dispite my requests not to, and stated that "every hotel does this." I have never in my 12 years in the hotel business have I ever seen someone do this, let alone an entire property. I even asked if their system was down, which it wasn't. I am very nervous that this woman insisted on having my cc info in this manner.
The first room I was checked into had a fridge that didn't work, and the floor clearly hadn't been vacuumed in weeks. When I pulled back the sheets, there was blood stain on the pillow, women's hair in the bed, and the sheets looked unchanged. I also saw a clear bed bug infestation. The comforter had several cigarette burns (in a non-smoking room, no less.)
After I was moved to another room at my request I found hair again in the sheets, and the brown blanket was coated in hair. There were candy wrappers behind the night stand, mold on the ceiling, and by that time it was so late I just slept on the towels I brought with me.
The next morning I asked the FD for the copy of my cc back, while the GM Manny Patel stood by. He went to the back office to pull the copy (That was strange. Why was it not with my reg card?) The FD clerk printed AGAIN the folio for me to sign. I explained that I had already signed, and that I didn't need to again. She kept explaining that it was procedure, which doesn't make any sense. When I refused to do so, she slapped her hand down and threw the reciept on the desk and said "whatever." in FRONT of Manny Patel, who did nothing to help me. I was clearly upset, and not at one time did anyone offer to hear me out, fix the problem, apologize or even thank me for staying there. I have taken MANY pictures and I will find the appropriate outlet for them on the internet. I wouldn't reccomend anyone to stay at this terrible property.
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- Also Known As:
- Comfort Hotel Wichita Falls
- Best Western Wichita Falls
- Wichita Falls Best Western