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Baymont Inn & Suites Wichita Falls
Ranked #3 of 25 Hotels in Wichita Falls
Certificate of Excellence
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691 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
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English first
Archer City, Texas
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 15, 2013

We were in Wichita Falls for a family member's college graduation and required accommodations for 8 adults; we booked this location on Travelocity.com because the hotel advertised this as a 2 bedroom suite with a sitting/living area that would sleep 8 adults for $144 per night. Room description on Travelocity further stated one bedroom had a king bed, a second bedroom had 2 queen beds, and a sleeper sofa was in the sitting area. Upon checking in on Saturday May 11 and going to the 'suite', we learned it was nothing more than two adjoining rooms with no sitting/living area and only slept 6. The lady working front desk was unapologetic and offered no compensation/accommodations for the other 2 adults in our party so they were forced to obtain another room. Grounds, lobby, and rooms were clean; beds comfortable, bathrooms were spotless, housekeeping staff polite and helpful, air conditioner worked well, and there was a mini-fridge and small microwave in the 'suite'. Elevators consistently made loud banging noises when arriving at desired floor and frequently lowered an additional few inches after the door opened. Breakfast was horrid - cold eggs, coffee that resembled watered down tea, hostess didn't keep food items stocked, and milk/other dairy items were room temperature. Front desk staff had poor attitudes and were reluctant to extend check-out for an additional 30 minutes to our party so we could go eat breakfast at a near-by restaurant. Sunday morning there was a receipt under our door listing charges as $184, billed to an American Express card. First of all, the rate we paid to Travelocity was $144 and second, we don't have an American Express card. We went down to front desk where the lady grabbed the receipt and wouldn't give an explanation of what the discrepancy was. She refused to give the receipt back. I wouldn't recommend this property based on the bogus room description, negative attitudes of front desk personnel, and questionable billing practices. We usually stay at Hilton properties and are Hilton Honors members but their properties in Wichita Falls were booked. I hope Baymont enjoy's the money we paid them because they'll never get another dime from us.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ladytxn38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy K, General Manager at Baymont Inn & Suites Wichita Falls, responded to this review, May 26, 2013
I am so sorry that I was not able to accomodate you at Baymont Inn & Suites to your expectation. As I told you on the phone when you came to check in and found the confusion on the suites, to please make your accomodations in the future direct to the hotel. Unfortunately, if we were able to make changes to your stay we would have, but when you book through a third party, which in this case was Travelocity, then you are there guest and we are limited to honor their request on your behalf. I have gone through Travelocity website and called them to try to find out where you got the information from that there was a sofa sleeper in the room and could not duplicate that information from their website or from contacting them on the phone. Maybe it is possible that they were referring to another 2-room suite type which does offer a sofa sleeper and sitting area, but only has two kings beds instead of the suite you had which offers 3 total beds. As for the American Express card, that is the card that Travelocity used to pay for your room. It is our negligence that you recieved this receipt as this receipt should have gone only to Travelocity and in turn they provide you with a receipt at the time of purchasing your room. As for the breakfast, I am sincerely sorry that after a disappointing start to the room situation, that you were not met with a more accomodating and hot breakfast. If in the future if you will trust again, I would love the opportunity to make a future visit more enjoyable for you and your family. Please ask for me in the future if you will allow us to servie you again.
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Additional Information about Baymont Inn & Suites Wichita Falls

Property: Baymont Inn & Suites Wichita Falls
Address: 4510 Kell Blvd, Wichita Falls, TX 76309-4713
Phone Number:
Location: United States > Texas > Wichita Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wichita Falls
#4 Romantic Hotel in Wichita Falls
#5 Family Hotel in Wichita Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Wichita Falls 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Make Baymont Inn & Suites Wichita Falls hotel your home for hospitality. Conveniently located off Highway 287/82 in north Texas, our pet-friendly Wichita Falls hotel near Memorial Stadium makes it easy to get to local area attractions. Each guest room comes with all the touches of home, including a microwave and refrigerator. Start each day with a free hot deluxe breakfast. Relax in your room with free Wi-Fi Internet access or watch your favorite shows on our 32-inch flat-screen TV. Unwind after a long day with our hot and fresh cookies or in our heated indoor pool and hot tub. We look forward to you visiting with us soon! ... more   less 
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Also Known As:
Baymont Inn & Suites Wichita Falls Hotel Wichita Falls
Baymont Inn And Suites Wichita Falls
Baymont Inn Wichita Falls
Wichita Falls Baymont Inn

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