A couple of years ago I would have given them a top notch rating. My first visit: Food was great. I dropped my knife and barely sat up straight in my seat before our waiter was there with a new set of silverware. I was blown away. Sadly I have never seen that waiter there since.
A later experience: The restaurant was crowded and the greeter refused to look us in the eye. When we asked how many ahead of us, he shot out a round number of about 20 (if I recall). He could have just as well said: I don't need your business, go away.
Worst experience last week: A crowd, but we were seated in a corner, our order was taken and then we were ignored for about 30 minutes. My tea was nasty tasting and needed replacing, but no waitress to be found anywhere around. When the food finally arrived, just before we walked out without it, were were full from eating chips and drinking water.