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“Hotel good but beware of extra charges”

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Hampton Inn Houston/Clear Lake-NASA Area
Ranked #2 of 16 Hotels in Webster
Certificate of Excellence
Reviewed July 17, 2013

The hotel was nice and clean and no complaints about the establishment. We had a good rate, but after receiving the final bill we found once we got home from the trip that we were overcharged. We got the initial run around about what the charges were for but it was incorrect. We had to make multiple calls to get it resolved.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hampton
Thank Patty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this reviewResponded July 19, 2013

I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.
I apologize about the bill not being correct.
Have a Wonderful Day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 - 444 of 526 reviews

Reviewed July 8, 2013

When our family goes to Kemah, we always stay in Webster. Webster is very clean and full of fun options from entertainment to eating. Hotels are much less expensive here, which is the main perk that draws us. We had never stayed at this particular hotel, but because we were going for July 4th weekend and I booked somewhat late, most hotels were full. Everything works out for a reason because we had a great, inexpensive stay at Hampton Inn. Rooms were clean, front desk was friendly and helpful. Pool area is really nice and clean. They serve a complimentary, continental breakfast each morning. The breakfast isn't super duper, but it's free and it works! Whatever we needed, we got - extra towels, pillows, etc. Our total room cost was $267 for two weekend nights. Kemah's hotels were running $350/per night (which is nuts!). Webster is a 7 minute drive to Kemah. We really felt like we saved quite a bit of money and the hotel was clean, very comfortable and quiet. They also have round-the-clock coffee and a Great Room with a big screen TV if you want to sit down by the lobby and relax while the kids swim. You have a perfect view of the pool from this room and (the best part) you're in the air-conditioning. We found no complaints with this hotel or the service and we travel quite a bit. It's an older hotel, but has been kept up nicely. For all of the conveniences, you can't beat the price. We would gladly go back! Recommend!

Room Tip: We were on the 5th floor (top floor). We never heard a peep out of anyone. The place could have be...
See more room tips
  • Stayed: July 2013, traveled with family
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1  Thank Mychelle71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this reviewResponded July 19, 2013

I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

Stayed 4 nights over 4th of July. Hotel was very clean and quiet, breakfast was good with many choices and 24 hour coffee bar and cookies an unexpected bonus. Even though the hotel was completely full, staff had everything under control and were very helpful especially Caroline and Marcus. We were able to walk to local fireworks and avoid crowds and driving in traffic. The room was clean, big and comfortable with kitchenette. I prefer a much firmer mattress but that is personal. The only thing I disliked was that there were 6 children under the age of 12 in the hot tub jumping and screaming, the fault of bad parenting, not the hotel. The sign clearly said, no children under age of 13. I would definitely return.

  • Stayed: July 2013, traveled with family
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1  Thank Happybeader9319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this reviewResponded July 22, 2013

I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

We recently stayed at this hotel for one night. We were in Suite 400 since we have a family of 5 and it was amazing!

PROS:
Free breakfast (very yummy!)
Cool pool that changes colors at night (kids loved it)
Very Clean
High end furnishings
Wall controlled thermostats
Nice kitchen in suite
Quiet
Televisions in both rooms
Very affordable

CONS:
One bed in Suite 400 was slanted in towards the middle...not comfortable...

  • Stayed: July 2013, traveled with family
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1  Thank Traci P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this reviewResponded July 8, 2013

I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

From the minute I walked through the door it was an awesome visit. Greeted by friendly staff that checked me in within minutes and even gave me helpful info for my visit to downtown Houston that night. The room was big and super clean and the air was on and nice and cool as it was upper 90's outside. This hotel is close to a bunch of shopping and eating places and only 10 minutes to Houston Space Center. The hot breakfast had an abundant selection and the eating area was very nice. The hotel has a nice outdoor seating area for smokers and a pool. Would for sure stay here again!

  • Stayed: June 2013, traveled solo
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1  Thank MTRaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this reviewResponded July 8, 2013

I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

The hotel had a great location and quality amenities. The staff was courteous and helpful. My room was clean, quiet and furnished nicely. I always appreciate a 24 hour coffee bar and fresh cookies nightly when I return to the hotel.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hampton
1  Thank Theresa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this reviewResponded June 26, 2013

Good afternoon,

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

Very nice hotel and perfect location, if you plan on visiting the NASA Space Center in Houston. Very clean and desk personnel were very helpful with our needs. I would recommend to family and friends.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank ball4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this reviewResponded June 26, 2013

Good afternoon,

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Houston/Clear Lake-NASA Area

Address: 506 W Bay Area Blvd, Webster, TX 77598-4120
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Webster
#4 Family Hotel in Webster
#4 Romantic Hotel in Webster
Price Range: $114 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston/Clear Lake-NASA Area 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
The Hampton Inn & Suites Houston/Clear Lake-NASA Area hotel is near Kemah Boardwalk, NASA Johnson Space Center Houston,Clear Lake, Pleasure Pier and Galveston Beach. Each hotel room has complimentary full hot breakfast, free WiFi,a clean and fresh Hampton bed, and hot coffee in the lobby at all times. We also have 24 hour business center and a Jump Start fitness center. Enjoy the Manager's Reception every Monday thru Wednesday evening. The hotel also has a beautiful outdoor pool with whirlpool when you just need to relax a bit. Over 1500 square feet of meeting space available to use as meeting/venue rooms. An amazing staff waiting to serve customer service excellence at all times. We love having you here. ... more   less 
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Also Known As:
Hampton Inn Houston/Clear Lake-Nasa Area Hotel Webster
Hampton Inn Webster
Webster Hampton Inn
Hampton Inn Houston/Clear Lake-NASA Area Webster, TX

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