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“Excellent Stay with an Excellent Staff!”

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Holiday Inn Express Hotel & Suites Houston Space Center-Clear Lake
Ranked #5 of 16 Hotels in Webster
Certificate of Excellence
Reviewed July 14, 2014

I really enjoyed my stay at the Holiday Inn. The 4th of July weekend is always a busy weekend and sometimes can be hectic finding a place to stay. I was very please with my choice of hotel and selection of rooms. The suites are very comfortable, clean and spacious. I could not have asked for a better staff! They were courteous and helpful at all times. I was especially impressed with the professionalism of Hillary at the front desk. She has exceptional customer service! She was attentive to each customer and addressed their every need. I would highly recommend anyone to stay at this facility.

Room Tip: Suites are spacious and comfortable!
  • Stayed: July 2014, traveled with family
    • Value
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Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blanca P, Front Office Manager at Holiday Inn Express Hotel & Suites Houston Space Center-Clear Lake, responded to this reviewResponded August 28, 2014

Hi JP

Thank you for taking the time to submit an honest review about your stay. We are glad we were able to exceed your expectations especially during a busy seasonal days like July 4th weekend.

If you are ever in the Webster Texas Area, please come back and visit our Holiday Inn Express and Suites again!

We wish you all the best, Thank you!

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Reviews (206)
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117 - 123 of 206 reviews

Reviewed July 10, 2014

Stayed here for work conference that was I the area for a week. Hotel is very, very clean. Staff was very friendly and helpful. Breakfast was your typical HIExpress breakfast. I like bagels and such so I was satisfied. They had a pancake maker and yogurt and such. Snack to choose from to purchase were reasonably priced and convenient. Beds were comfy. Would definitely stay agin if in the area.

A little tricky to get to with the construction, but once we figured out the back way (dirt road) to the shopping mall it was pretty easy.

  • Stayed: July 2014, traveled on business
    • Sleep Quality
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Thank Ellen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blanca P, Front Office Manager at Holiday Inn Express Hotel & Suites Houston Space Center-Clear Lake, responded to this reviewResponded August 28, 2014

Dear Ellen

Thank you for sharing your experience with us and future travelers. We do appreciate all kinds of feedback which helps us target all areas of improvement and We are glad we meet your expectations. I have passed down your review to our staff.

Please come back and visit us soon!

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Reviewed July 3, 2014

This is a very nice upscale hotel. The staff was wonderful and the room was spectacular, the hotel was a little hard to find but if you call the office they will give you better directions. Overall nice stay!!

Stayed: July 2014, traveled as a couple
Thank Nikkita P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blanca P, Front Office Manager at Holiday Inn Express Hotel & Suites Houston Space Center-Clear Lake, responded to this reviewResponded July 7, 2014

Hi Nikkita P

Thank you very much for sharing your experience with me and other future travelers. We are very glad you enjoyed your stay and found every amenity to your standards. We are committed to Superior Service and sincerely thank you for your kind words.

Rest assure, I will share your review with my staff. If you are ever back Webster/Clear Lake area, please visit us soon. Breakfast will be on us, literally!

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Reviewed June 30, 2014

Pictures on internet are deceiving. Hotel is not as clean or big as it appears. Beds are not comfortable. And they will only make your bed the next day but not change the sheets. The
cabanas in pool area aren't clean. There were ants everywhere. The hotel wasn't easy to find. There was confusion at checkout with pricing and they charged the wrong card. The only nice thing about this over priced stay there was a very courteous friendly African american receptionists that seemed to be extremely busy at the time of our late check in. She handled
herself very well! But her great service wasn't enough for me to stay at another holiday inn express!

  • Stayed: June 2014
    • Value
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Thank evrodriguez1109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blanca P, Front Office Manager at Holiday Inn Express Hotel & Suites Houston Space Center-Clear Lake, responded to this reviewResponded July 7, 2014

Dear EvRodriguez0119

Thank you for sharing your candid feedback about your experience at the Holiday Inn Express Webster Texas. We take every guest's seriously and we will use your review as a training tool for my staff. It is unacceptable and I am disappointed this happened...

Please accept my deepest apologies for not meeting our standards during your stay. This is NOT our typical behavior. I hope you forgive us and if you are ever in the Webster Texas area, please give us another opportunity to redeem ourselves. Once again, Thank you and take care.

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Reviewed June 22, 2014

The newly renovated complex has a lot to offer with flexible rates during your stay. Oversize shower, newly renovated rooms, including the suite we stayed in, were lovely. The work center was easily accessible and roomy with 3 computers available. The staff was accomodating and friendly.

Room Tip: Choose an upgraded room to be able to participate in a deal of a flexible rate which is well worth i...
  • Stayed: June 2014, traveled with family
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Thank Gypsy59_425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2014

We booked a week at the hotel for a training event, and several of us stayed as guests. The staff, from the Sales Manager, Blanca, to the front desk to the maids, were incredibly friendly and attentive to our needs. We were warmly greeted each day, and all of our needs were met promptly and courteously. I would highly recommend this hotel for a meeting or training event! The rooms were clean and quiet, and the hotel is set back from the highway so there is zero road noise. The management of this hotel has done an excellent job of training the staff. We received the type of service you would normally expect at a much higher price point.

  • Stayed: June 2014, traveled on business
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Thank momofninecherubs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blanca P, Front Office Manager at Holiday Inn Express Hotel & Suites Houston Space Center-Clear Lake, responded to this reviewResponded June 24, 2014

Dear Momofninecherubs

Thank you very much for your delighting comment about your recent stay at our facility. We take pride on our Guest Satisfaction and Scores and it brings great joy to our hearts when our guests enjoy their stay. If you are ever back into the Webster Texas Area, we hope to see walking through our doors again.

Once again, Thank you and We hope you have a blessed future.

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Reviewed June 13, 2014 via mobile

Well-maintained nice rooms everything is clean we enjoyed our stay! Blanca was super helpful! Location is very convenient to a big shopping mall and right off the freeway. The pool and hot tub were very clean and well-maintained and there are cute little covered cabana to stay out of the sun.

Stayed: June 2014
Thank Sancia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blanca P, Front Office Manager at Holiday Inn Express Hotel & Suites Houston Space Center-Clear Lake, responded to this reviewResponded July 7, 2014

Hi Sancia M

Thank you for submitting an honest opinion about your stay at the Holiday Inn Express and also thank you for the lovely comment about me. I am always eager to help my guests and make them welcomed. I am glad you were able to relax and found Baybrook Mall convenient for your shopping needs.

Our Cabanas are a great way to relax while you watch your kids have fun in the water. Once again, thank you for your kind words. If you are ever in the Webster area, please come back and visit us soon.

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Additional Information about Holiday Inn Express Hotel & Suites Houston Space Center-Clear Lake

Address: 900 Rogers St, Webster, TX 77598-3294
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Webster
#5 Business Hotel in Webster
#5 Romantic Hotel in Webster
Price Range: $101 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Houston Space Center-Clear Lake 2.5*
Number of rooms: 101
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Also Known As:
Holiday Inn Express Hotel And Suites Houston Space Center-Clear Lake
Holiday Inn Express Hotel & Suites Houston Space Center-Clear Lake Webster, TX

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