We stayed here with extended family, and overall had an excellent stay. The hotel looks and smells brand new, everything was spotless, and the breakfast had a good selection and was fresh (hot dish selections such as scrambled eggs & sausages, a number of types of pastries, different juices, pancake maker, hot cinnamon rolls, etc). The staff was especially nice during our stay, and the woman who staffed the breakfast room was very sweet. We did not swim in the pool, but it looked nice from the windows. There is a small convenience store area next to the front desk, and the breakfast room is roomy and comfortable, and overlooks the pool. One of my sons noticed a cute painting of birds in the middle of the ceiling of the breakfast room.
The rooms were spotless and also -- granite walls on the tubs, everything was clean and new. The beds were comfortable and each bed had both soft and firm pillows (all new & in good shape, with 2 covers on each pillow -- we have allergies & appreciate those things!). Floor was clean, carpet looked new. There was a desk with a rolling chair, and a roomy armchair which doubled for us as a bed rail for one of our children who rolls.
Location is right off 45, less than 10 minutes from NASA. It is just far enough off the highway that you don't hear highway noise from the rooms. Our room overlooked the pool, but it was quiet at night. Window curtains shut out the light in the morning. We all slept well.
Our only issue seems to be a problem with the website reservation system, and I am guessing it will be resolved after seeing another recent post below. We had reserved two standard rooms, one for an older couple, and one for two parents and two children. We marked on the website form that there would be 4 people in one of the rooms, and had called the front desk when we made the reservations to make sure we'd get two beds in that room, and we were told that we would. When my father called again on the morning we planned to drive down, however, he was told that we had been assigned a king room for both rooms, and that they would have to add foldaway/rolling beds to each room for the kids (this would not work for us). A conversation with the manager cleared things up, and she was very nice, but Holiday Inn reservations needs to resolve this issue to avoid stress for both staff and families. Until it is resolved, we would definitely stay here again, but would call ahead & speak with a manager when booking reservations to make sure we are booking a room that accommodates our kids.
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- Holiday Inn Express Hotel & Suites Houston Space Center-Clear Lake Webster, TX