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Hilton Garden Inn Houston / Clear Lake / NASA
Ranked #3 of 17 Hotels in Webster
Certificate of Excellence
Reviewed March 27, 2014

Heating and cooling system did not work in the room. Everything else was average or above, location was great, dissapointed it didn't work out, I will stay at another hotel in the future. the staff was pleasent and very professional.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Ron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded April 29, 2014

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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311 - 317 of 450 reviews

Reviewed March 25, 2014

We didn't make a reservation so we were pleased to find availability. We were greeted by a friendly person who assugned a room away from a large group for our privacy and convenience. The room was very nice but had a shower- no tub. breakfast was included. Very pleased. Will stay again next time we visit.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank December1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded April 29, 2014

Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!

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Reviewed March 24, 2014

The parking area is spacious, plenty of rooms for everyone.
The room the we got was spacious enough for six people.
Breakfast was great, and lots of selection.
Staff was nice and friendly.
cleaning wasn't spot on.
and every once in a while you hear the footsteps from upstairs.
But location is a great spot because there's a lot of walking distance food chain, and some are open late nights which was great.
Overall great experience!

  • Stayed: September 2013, traveled with family
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1  Thank 10jam15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded April 29, 2014

Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!

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Reviewed March 24, 2014

I experienced exceptional customer service during my stay. I had accidentally booked the wrong date for a conference room. The staff said no problem and went out of their way to accomodate my business needs. They rescheduled my event and within thirty minutes I had room to hold my business meeting. They even fed us a wonderful lunch that was brought by their chef. Front Desk Manager Robert Meyer and Sales Manager Amanda Frank were very helpful and demonstrated great customer service!!

  • Stayed: March 2014, traveled on business
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Thank VRickman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded April 29, 2014

Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

I was the last person with a reservation to check in that night and the desk attendant greeted me by name. He was polite and considerate without wasting any time (I was tired from driving all day and not as patient as I should be). The room was clean and the shower was nice enough, I didn't mind the lack of tub (possibly this was a handicapped accessible room?). The bed was firm, but not unpleasant, even for a side-sleeper, and the pillows were decent down. Breakfast didn't seem worth it, especially with the variety of places nearby to get breakfast/coffee. Check-out was efficient (press a button on the phone, leave the key in the room). It's not the most luxurious place I've ever stayed, but it would be perfect for a business trip. I was here for an ice skating weekend, as the ice rink is ~5 minutes away.

  • Stayed: March 2014, traveled solo
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Thank Kylara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded April 29, 2014

Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2014

Genuinely friendly staff! Clean rooms. The Keurig coffee machine is my favorite. The bed was extremely comfortable. Most importantly, the window opens so that I could sleep with the fresh night's air. Best sleep on the road that I have had in months:)

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Sheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded April 29, 2014

Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2014

Be careful when making a hotel reservation, call the hotel direct if possible. We actually needed to cancel this reservation bc our baseball tourney got rained out - not knowing that we made reservations through a third party, and paid $209 for a hotel stay not needed. The first desk attendant was extremely pleasant.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Don B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded April 29, 2014

Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston / Clear Lake / NASA

Address: 750 W Texas Ave, Webster, TX 77598-3259
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Webster
#4 Business Hotel in Webster
#6 Family Hotel in Webster
Price Range: $103 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston / Clear Lake / NASA 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Houston/Clear Lake NASA features spacious guest rooms with our signature Garden Inn Sleep System® bedding. In addition we offer 2,500 square feet of flexible meeting space inclusive of our talented staff to anticipate your needs and flawlessly execute successful events, training seminars, receptions or social gatherings. Relax in our Lobby Lounge or dine at our casual Great American Grill® hotel restaurant offering breakfast and dinner daily. Whether you are traveling for business, vacation or a weekend getaway, we look forward to welcoming you to our Hilton Garden Inn Houston/Clear Lake NASA hotel in Texas, where everything is right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Houston / Clear Lake / Nasa Hotel Webster
Hilton Garden Inn Houston / Clear Lake / NASA Webster, TX

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