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SpringHill Suites Houston NASA/Webster
Ranked #4 of 17 Hotels in Webster
Certificate of Excellence
Reviewed April 17, 2014

The rooms were nice breakfast ok coffee ok staff very attentive and helpful, One of the best springhill I've stayed at. The rooms were clean and the maid was a bit lazy. we had another come in and she was spot on. The decent restaurants were all close by.

  • Stayed: April 2014, traveled on business
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Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this reviewResponded April 25, 2014

Robert H,
Thank you for writing a review of SpringHill Suites Webster. It’s wonderful to hear that our hotel ranks as one of the best you’ve experienced. We appreciate your loyalty to our brand and we hope to serve your hotel needs again in the future. Thank you once again for writing.

Kind regards,
Evette Torres, General Manager

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130 - 136 of 231 reviews

Reviewed April 9, 2014

I checked into our hotel and was given a room key for room 608. It was located on the top floor and faced the back of the hotel. I have never stayed in a Marriott property before and I have to tell you it was super nice! I had reserved a King Suite. The room came with a mini- fridge, microwave, and coffee maker. The living area part of the room has a mint green couch/chaise. The entire room is well decorated with calming colors. Not the usual garish colors seen in some hotels. There is a desk that separates the sleeping area from the living area. There is free Wi-Fi in the hotel and it worked quite well during our 2 day stay. The unique thing about the room was that there are separate toilet/sink areas and vanity/shower areas. Both have a sliding door for privacy. The shower is a walk in shower with a glass door. The bathroom amenities included Paul Mitchell products. There is a large armoire for clothes. The room is in the contemporary style and very nicely done. The only negative that noted was that the lights in the vanity area as well as the toilet area were set too far back toward the wall. This caused shadows when trying to apply makeup.

The breakfast area was nice as well. Saturday’s breakfast was biscuits and gravy. Sunday’s breakfast was eggs and sausage links. The sausage links were sort of bland. I am used to a much spicier sausage. There were also the usual breakfast items available. The coffee is some of the best I have had. There is a small bar located in the breakfast area for drinks. I am sure how well the drinks were, since I didn’t visit. But it looked several people were enjoying their time there. I also want to point out that there were several kids there for a softball tournament. Not once did I ever hear those kids except in the breakfast area. Either they were the best well behaved boys on the planet or the hotel is well built and sound does not carry. There are a few restaurants in the immediate area of the hotel and at least one within walking distance. There is a Steak & Shake just right up the street a bit from the hotel.
The front desk clerk was super friendly. I didn’t catch his name however. He has asked me what our plans were and I mentioned that I wanted to go into Houston to the DownTown Aquarium; he told me that Kemah Boardwalk was just a few miles away and they had an Aquarium as well. We decided to go the Kemah Boardwalk instead.

This is a fantastic hotel and I really enjoyed my stay. If I decided to stay in Webster again, this would be my first choice. I will also consider Marriott for all my future hotel stays.

  • Stayed: March 2014, traveled as a couple
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Thank TLBowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this reviewResponded April 13, 2014

TLBowman,
Sincere thanks for your enthusiastic feedback regarding your experience at SpringHill Suites Webster. We are thrilled your first visit was memorable, and we're glad our spacious accommodations, value added amenities, and friendly service played a part. It's great to hear you enjoyed your stay and hope you'll have an opportunity to return in the future. Thank you again for your feedback.

Kind regards,
Evette Torres, General Manager

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Reviewed April 6, 2014

We stayed here prior to a cruise out of Galveston.

Quiet and lots of hot water! A variety of breakfast options available.

Lots of restaurants and shopping close by and easy highway access. There was also access to a health club (check with front desk).

  • Stayed: March 2014, traveled with family
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Thank travelingal31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this reviewResponded April 13, 2014

travelingal31,
Thank you for writing a review from your visit to SpringHill Suites Webster. We appreciate the opportunity to serve your hotel needs prior to your cruise. It's wonderful to know you enjoyed a quiet stay and found our convenient location and amenities to meet your satisfaction. Please plan to visit us again soon. Thanks again!

Kind regards,
Evette Torres, General Manager

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Reviewed March 26, 2014

We had an overnight stay before going to the NASA space centre, the hotel was clean the rooms a good size and the staff very helpful and friendly, only about 10 mins from NASA . The inclusive buffet breakfast was good.

  • Stayed: March 2014, traveled as a couple
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Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this reviewResponded April 6, 2014

William L,
We're pleased to hear you enjoyed your stay with us at SpringHill Suites Webster. We hope you had a great time at the NASA space centre and appreciate you selecting our hotel for your travels. Please plan to visit us again in the future. Thank you for your review.

Sincerely,
Evette Torres, General Manager

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Reviewed March 16, 2014

We checked in to this hotel the final evening of our vacation. It was an awful way to end our trip! We checked in late, around 9 pm or so. The hotel was completely booked, which would have been fine if our room had been clean. We went to our room and noticed that the floors had obviously not been vacuumed. There was money and rubber bands on the floor and there were stains everywhere. The couch in the room also had numerous stains. As we were getting into bed we noticed hair on one of the beds - like three or four pieces on the pillow and sheets. When we looked more closely, we noticed there was dried blood stains on the pillow and the comforter bed cover. We called the front desk and asked if they could have housekeeping come up. Apparently the only two employees in the hotel at that hour were the person checking people in and the bartender. So, we had to get the extra sheets (no pillow cases) out of the closet and change them ourselves. We then had to wait a good half hour before we were given any more pillow cases. The lady from the front desk asked to come up to our room and see it for herself (it was almost 11 pm by now and we were exhausted). Her response was that sometimes housekeeping gets hair on sheets when they fold them and that she was sure the sheets had been washed - the blood just didn't come out. This was not the kind of response we expected from a hotel owned by Marriott. We weren't offered any discount or even apology the next morning. To add to the uncleanliness, one of the beds was also nearly broken. Anytime someone would move it would clang really loud and it sagged in the middle. It was the worst night's sleep we had on our entire vacation and we will never return to this hotel or any other in the same chain!

  • Stayed: March 2014, traveled with family
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2  Thank Indiana_Kristen_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this reviewResponded March 22, 2014

Indiana_Kristen_1,
Thank you for writing. We deeply regret the experience you had and offer our sincere apologies for the issues you encountered with cleanliness and service. We take these comments very seriously and would like to speak with you directly at your earliest convenience. We value you as our guest and hope you will give us another opportunity to demonstrate our commitment to your satisfaction.

Sincerely,
Evette Torres, General Manager

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Reviewed March 6, 2014

We stayed here prior to visiting NASA. The room was very big, very clean and bathroom lovely with a separate toilet area with washbasin. Breakfast was adequate for our needs. Ideally placed for the space centre and not too far from the boardwalk but get there early as parking dreadful after 6pm.

Stayed: March 2014, traveled as a couple
Thank kazaWakefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this reviewResponded March 11, 2014

kazaWakefield,
Thank you for choosing SpringHill Suites Webster to serve your hotel needs while visiting NASA. It's great to know you enjoyed your stay, our accommodations, and value added amenities. We hope you'll visit us again in the future. Thank you again for writing.

Sincerely,
Evette Torres, General Manager

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Reviewed February 15, 2014

I decided to stay at this hotel as it one of the recommended ones with the Space Educators Conference and because of the reviews on Tripadvisor. Getting in late, the only room available was a handicap king suite. Check-in was easy and the room was exactly what I expected. It was big and comfortable. Didn't have a problem with WifFi speed. Bed was comfortable and I was able to sleep well. The only minor complaint was the temperature of the shower never got real hot just a warm one.
Breakfast was disappointing for me. Fresh fruit (strawberries and pineapple) was there on Thursday morning, then not again for the next 3 mornings. I was expecting better quality pancakes or waffles. Pancakes were not good. Bananas were not ripe at all. Glad they were there, but waited 2 days for them to ripen. Muffins were very good. There was plenty of room to sit and eat and the staff was very attentive to needs at breakfast.I just feel at such a nice hotel that breakfast could be kicked up a notch. I felt it would have been better to go to McD's instead.
Overall, I had a nice stay here while in Houston area and would probably stay here next time.. Just want a better breakfast.

  • Stayed: February 2014, traveled on business
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Thank Werbrichfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this reviewResponded February 18, 2014

Werbrichfamily,
We're happy to have had you as our guest while attending the Space Educators Conference, and we thank you for writing a review. We appreciate you recognizing our strengths in comfort and service, while providing us some areas of opportunity. Please know we have shared your comments regarding water temperature with our maintenance staff and will certainly take your feedback regarding breakfast service into consideration for improving our guest experience. We're glad you enjoyed your stay otherwise and hope you'll visit us again in the future. Thank you again for your feedback.

Sincerely,
Evette Torres, General Manager

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Additional Information about SpringHill Suites Houston NASA/Webster

Address: 1101 Magnolia St, Webster, TX 77598-5421
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Webster
#2 Business Hotel in Webster
Price Range: $120 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Houston NASA/Webster 3*
Number of rooms: 121
Official Description (provided by the hotel):
Among NASA /Webster, TX hotels, the SpringHill Suites by Marriott Houston NASA/Webster hotel blends modern style with relaxing comfort. It's easy to stay productive or just stretch out and relax in our spacious suites with custom comfort bedding, 32" flat screen TV, free wired and wireless high speed internet, mini-fridge and microwave. Start every day with our complimentary new breakfast featuring hot and healthy items. Unwind in our sparkling outdoor pool and don't miss a step in your healthy routine with our fitness center. Relax with a drink at our lounge or on our patio by our tranquil water feature. Ideally situated, the SpringHill Suites NASA/Webster hotel is located just 2 miles to NASA Johnson Space Center and minutes to Kemah Boardwalk and Big League Dreams Sports Park. Area companies include Houston Space Center, Boeing, and Lockheed Martin. The friendliest of Houston hotels, the SpringHill Suites by Marriott Houston NASA/Webster hotel is ready to exceed your expectations. ... more   less 
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Also Known As:
Springhill Suites Houston Nasa/Webster Hotel Webster
SpringHill Suites Houston NASA/Webster TX

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