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“Business Trip a Success”
Review of Hilton Waco

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Hilton Waco
Ranked #5 of 30 Hotels in Waco
Certificate of Excellence
Reviewed October 10, 2012

Convenient to McLennan Community College, restaurants, shopping, Baylor University, etc. Nice hotel with professional and helpful staff. Room service was always delivered on time if not early. Nice hotel room - (refrigerator didn't work), slept well my entire stay!

Room Tip: Stayed on the 7th floor - quiet - nice views of City
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  • Stayed: October 2012, traveled on business
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Thank Visitor76502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this reviewResponded October 12, 2012

Good day,

Thank you very much for the great comments regarding your recent stay with us here at the Hilton Waco! It is wonderful to hear that you had enjoyed your stay! We hope to see you again soon when your travels bring you back to Waco!

Regards,

-Mike Mahoney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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752 - 758 of 848 reviews

Reviewed September 30, 2012

Great location as its near Baylor and is on the shuttle route to the football stadium. Free self parking is a plus. But rates are higher than I'd expect for a property of this quality. But overall it's my choice when I go to Waco.

  • Stayed: September 2012
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Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this reviewResponded October 2, 2012

Good day -

Thank you very much for the great comments regarding your recent stay with us here at the Hilton Waco! We are thrilled to hear that you had enjoyed your stay with us! We hope to see you again soon for another Baylor game!

Regards,

-Mike Mahoney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2012 via mobile

Was really glad to find out that the convention center was right next door and could easily walk back and forth. I had a non smoking king room on the 7th floor. Room was clean but did show some wear and tear. Overall a good experience.

  • Stayed: September 2012
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Thank ironsteph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this reviewResponded September 13, 2012

Good day -

Thank you very much for the kind comments regarding your recent stay with us here at the Hilton Waco! We are happy to hear that you had enjoyed your stay! As it relates to the wear and tear of your guest room, we make every attempt to have our maintenance team go over the rooms on a consistent schedule. I will ensure this is communicated with them.

Thank you again for your time and we hope to see you back in Waco soon!

Regards,

-Mike Mahoney

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Reviewed September 7, 2012

FOH service was great and attentive. Room was clean and comfy. You can tell the ammenities were recently updated. AC was cold but quiet. Stayed on third floor with a great view. Nice park right across the street and the hotel is centered around a group of great restaurants within walking distance.
Front desk was knowledgeable and helpful in all areas

  • Stayed: September 2012, traveled with friends
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Thank Wilfred M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this reviewResponded September 10, 2012

Good day -

Thank you very much for the kind comments regarding your recent stay with us here at the Hilton Waco! We are very happy to hear that you had enjoyed your stay and found the staff to be friendly and accommodating!

We look forward to your return to Waco!

Regards,

-Mike Mahoney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2012

Enjoyed the location of this hotel, and the restaurant and bar were great, however, I do think their calamari was a bit too salty. The room was clean, the staff was extremely friendly, and parking was a breeze. Will definately be back!

  • Stayed: August 2012, traveled on business
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Thank josh t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this reviewResponded September 7, 2012

Good day -

Thank you very much for the kind comments regarding your recent stay with us here at the Hilton Waco. We are thrilled to hear you had enjoyed your stay with us! I will be certain to pass on the information about the calamari to our chef - we always strive for consistency!

Thank you again for your comments and we hope to see you back in Waco soon!

Regards,

-Mike Mahoney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2012

I have stayed at this hotel several times and generally been satisfied,but my recent stay was on weekend when the local Baylor University was playing its season opener home football game and the hotel was obviously fully booked and there were problems. Check-in was delayed. Our room was only supplied with one towel and no morning papers were available by time I awoke around 9 am. My guess is that this hotel is fully booked every weekend that the Baylor football team is home in the fall, so it is a bit mystifying that this hotel was seemingly unprepared.

Room Tip: Rooms on the north side of the hotel have a better view of the Brazos river.
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  • Stayed: September 2012, traveled with family
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1  Thank Jrbolster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this reviewResponded September 7, 2012

Good day,

Thank you for your comments regarding your recent stay with us here at the Hilton Waco!

I am disappointed to hear that your stay was not of the level of your previous stays. We absolutely strive for consistency no matter what our level of occupancy is. During football season we do send emails to our guests that could be affected by the team's late check out. I certainly apologize if this had not been communicated to you. Also, we order a limited number of newspapers due to Hilton's new "Digital Newspaper" that is available on our complimentary wireless connection.

I will certainly take your comments and use them as a training tool so we can improve on all areas! Thank you again for your time.

Regards,

-Mike Mahoney

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Reviewed August 13, 2012 via mobile

Located on the river, walking distance to a playground. Outdoor pool and private walking and sitting area. Walking distance to shopping and restaurants. A desk but no table in the two queen room. Would have liked thicker pillows. I had to use three down ones to get the thickness I needed. The mattresses were too soft for my taste.

  • Stayed: August 2012
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Thank DKMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this reviewResponded August 16, 2012

Good day -

Thank you very much for the kind words regarding your recent stay with us here at the Hilton Waco! Upon your next visit, please let us know of your pillow preference and we would be happy to send a different type to your room!

Thank you so much for the time and we hope to see you again soon!

Regards,

-Mike Mahoney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Waco

Address: 113 S University Parks Dr, Waco, TX 76701-2241
Phone Number:
Location: United States > Texas > Waco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Waco
#7 Family Hotel in Waco
Price Range: $157 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
Official Description (provided by the hotel):
Unwind in the heart of Texas at the newly renovated, Hilton Waco hotel. Situated in the heart of downtown, on the banks of Brazos River, this Waco hotel is close to a range of attractions including Warehouse Entertainment District and Baylor University. Relax in a spacious guest room or choose an Executive Room and enjoy access to the Concierge Lounge boasting spectacular Brazos River views, continental breakfast, and evening hors d’oeuvres. ... more   less 
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel

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