Recently I and my family ate at Diamond Backs in Waco, TX. This restraurant had been highly recommended and sadly we were disappointed. I attempted to contact the restraurant several days in advance to determine if a reservation was required or recommended and despite leaving my name and phone number I was never contacted back by anyone. Since this dinner was in conjunction with my daughter's graduation from college and we were travelling from Houston to Waco, I tried again on Saturday, 12/15/2012, and left a second voice message regarding making a reservation for dinner. Fortunately, I did receive a call back and a reservation for dinner was made. Upon arrival we were promptly seated at our table, but that was the only thing that was prompt the entire evening.
Service was slow and almost non-attentive. We repeatedly had to ask to have our water and drink glasses refilled. Our entrees took forever to be served and the delay between our salad and entree was far too lengthy. The server apologized at the end of the meal when he asked how everything had been and he was advised "not so grand". He proceeded to provide excuses as to being backed up in the kitchen, etc.. It would have been courteous and nice to have heard such when the delays were occurring as opposed to hearing such at the end of the evening.
The food was good, but certainly not great. I consider it overpriced based upon the presentation and tastiness. This coupled with the poor service made the evening less than stellar, actually disappointing.
The atmosphere at the restraurant was interesting, but the acoustics were horrible, Despite having only 5 people at our table it was difficult to hear each other because of the overwhelming collective noise within the restraurant. I am uncertain if the volume is always so loud and overwhelming, but it certainly was annoying this evening.
Diamond Backs certainly is not a place for extremely superior food and service despite prices implying such.
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